Customer Service Assistant

Charles T Barnes

**** * ******* ******

Tampa, FL 33602

813-***-**** or

Email: **************@*****.***

SUMMARY: If you are looking for the best employee then I would have to say

that is me. I've never been a disappointment to anyone who has ever hired

and worked with me. My employers have felt confident to leave work in my

hands, knowing the work will get done and quality and efficiency will be

second to none.

I've kept all my skills fresh, adding to them along the way. I'm really

good at adapting to any situation and am quick to learn the daily needs to

make the job smooth. I have a great personality, I am really patient, and

I am known to have great common sense and logic.

I have excellent clerical, management and customer service skills. I'm a

real go-getter when it comes to work. I'm enthusiastic about my work,

knowing that the company's success is also my success. I look at all work

as my opportunity to advance my skills, career and finances. I fully

believe in the best in customer service since that's the heart of any

successful business and our livelihood.

WORK EXPERIENCE

TIME TRAILS - 1987 - Present

SELF-EMPLOYMENT

I am listing this first since it helps others to understand I've never

really allowed any gaps in my work history. When employed and unemployed,

I've found continuously putting myself out there with various self-

employment opportunities has helped me to become more skilled. Self-

employment has helped me to gain valuable experience as a sales person,

advertiser, taking on challenges that I may never have had the opportunity

to do and add to and keep my skills fresh. I've sold antiques (including

ephemera), produced artwork using sublimation, worked clerical assignments

as a freelance agent, and worked in commercial and residential cleaning.

AEROTEK - 4 Penn Center West, Ste. 200, Pittsburgh, PA 15276 06 to 09/2013

QUALITY CONTROL INSPECTOR

Leading Technology (Assignment)

My duties for this company included laser examination and various tests of

metals to ensure that the operators were producing quality products within

the guidelines of the company. I used many tools including microscopes,

micrometers, speed aging/exposure techniques with heat, steam, and various

chemicals to ensure storage life, as well as, durability.

LEED'S WORLD, INC. - New Kensington, PA 02/06/2011 - 11/19/2012

TECH I, PROMOTED TO TECH II, PROJECTS & BLANK SHIPPING

I was heavily relied upon to complete any job assigned. I was known as the

one that would not say no or be less enthusiastic about getting the work

done, no matter how unpleasant. My duties for this company started off

with inspecting products for consistency in color, size and form, as well

as, durability. We also refurbished products with slight defects and

transportation issues such as water damage and mold. My duties included

data entry, using Excel, as well as, completing various reports to ensure

product was shipped to client, assigned for decoration and/or vendor

returns. This company produced promotional decoration for businesses.

NESCO RESOURCE STAFFING - Pittsburgh, PA 10/20/2010 - 02/06/2011

TECH I, PROJECTS

This was a temporary agency assignment, temp-to-hire for the previous

listing, Leed's World. I was successful in being hired full-time by the

client company.

Resume:

Barnes, Charles

Page 2 of 3

Work Experience (Cont.)

PSG STAFFING - New Kensington, PA 09/27/2010 - 10/01/2010

MOLD INJECTION OPERATOR

My duties for this company was as a mold injection operator. I managed the

machine's production, inspected product for quality and prepared for

shipment to the next department. Day two of my employment, the supervisor

commended me for learning the job so quickly and doing an excellent job.

We worked twelve hours a day, seven days a week.

MANPOWER - Monroeville, PA 09/04/2010 09/06/2010

STAMPING APPRENTICE & ASSISTANT

Manpower placed me as a temp-to-hire employee at Leed's World Stamping

Department. This was an entry level position, training to (press) stamp

folios, cases, books and other leather and simulated leather products.

CAROL HARRIS STAFFING - Youngwood, PA 10/07/2005 - 06/30/2006

OFFICE ASSISTANT/DATA ENTRY

This was a temporary assignment as an office assistant. My duties included

data entry and various clerical duties within the office. My main work was

transferring information to the new computer system for shipping logistics.

WAL-MART- West Palm Beach, FL 04/27/2005 - 04/27/2005

CASH REGISTER CLERK

I was in training with Wal-Mart as a cashier. However, the day I got the

job my wife's shift at the hospital changed, so this was only a one day

position.

LIBERTY INN MOTEL - Nashville, TN 01/02/2000 - 04/15/2001

DESK CLERK

I was the night hospitality guru in this position, working solo. I checked

guest in and out, made sure they had the best of customer service,

including attending to any needs to make their stay more comfortable. I

also completed all end of the day reports. My employers were very

confident in my abilities.

DOMINO'S PIZZA, INC. - Nashville, TN 12/01/1996 - 11/30/1999

DELIVERY DRIVER, COOK, KITCHEN PREP AND ASSISTANT MANAGER

I started out as a delivery driver, however, I took on any duties that were

needed, from preparations to management. I was presented with a silver

badge as an assistant manager without applying, my supervisors had a lot of

respect and confidence in my performance. There wasn't any job too small

or big that I wasn't prepared to assist.

DALLAS AND MAVIS, INC. - Nashville, TN 05/01/1996 - 11/30/1996

SECRETARY

This was a temporary position, I filled in for the permanent secretary who

was on maternity leave. This company transported new semi-trucks to

customers. My duties included preparing documentation for foreign delivery

to Canada and Mexico, as well as, assuring all transportation equipment was

in place for the journey. Other duties included assisting with accounting,

payroll, including printing and distributing the payroll checks, typing

general correspondence and answering telephones.

Resume:

Barnes, Charles

Page 3 of 3

WORK EXPERIENCE (Cont.)

KIDS ARE REALLY ESSENTIAL, INC. (KARE) - Dayton, OH 05/01/1987 - 12/31/1995

EXECUTIVE ADMINISTRATIVE ASSISTANT

I was recruited personally by the CEO from college. They wanted to know

who the top student was and my employer pursued me to work with their

agency. This was an excellent formation of talent, as this was a new

foster and adoption agency. My duties included office management, social

services, assigning foster children to new foster homes, or reassign, as

the case may merit. I worked with county agencies to ensure we met with

all state and county guidelines, I negotiated per diem rates with county

and private agencies. I also completed foster parent payroll, expense

reports and assisted in foster and adoptive parent training. I oversaw

social workers, secretaries and other workers for the agency. I was the

CEO's right hand person.

KIMBERLY QUALITY CARE - Dayton, OH 09/17/1985 - 12/31/1987

NURSING ASSISTANT/HOME HEALTH AIDE

During college, I worked as a nursing assistant and home health aide. This

was a satisfying job since I enjoyed working one-on-one with clients who

needed personal care. During my employment, I got many requests from

private clients and nursing homes to work for them. My duties included

personal care attention to clients, cooking, cleaning, running errands,

physical therapy, and overseeing anything that pertained to the well-being

of the client.

DEERLAND RESORTS - Jackson, OH 06/01/1985 - 09/15/1985

SALES

This was a time-share vacation and lodging agency. I worked in sales,

talking face-to-face with customers about the excellent benefits of

becoming a member. I was one of the top sales leaders.

EDUCATION

Ashworth College - 04/02/2014 - Presently enrolled

Norcross, GA - Online

Major: Medical Billing and Coding

Mon Valley Career & Technology Center 10/03/2005 - 12/19/2005

Charleroi, Pennsylvania

Graduated: Certificate

Major: Microsoft Office 2003 Suite

Sawyer Business College 04/01/1986 - 04/17/1987

Dayton, Ohio

Graduated: Diploma

Major: Secretarial/Word Processing

Miami-Jacobs Junior College 09/01/1981 - 02/01/1982

Dayton, Ohio

Incomplete

Major: Business Administration

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