Customer Service Sales
Resume:
Paula Warfield
Analyst, Trainer, Administrator, Project Coordinator
Smyrna, GA
*************@*****.*** - 770-***-****
A results-driven professional with more than fourteen years of proven project management, customer service,
sales, and administrative experience within the transportation and consumer products industries. The kind of
work that interests me would be the ability to use my skills in a position where I'm a good fit.
WORK EXPERIENCE
eCommerce Manager
Self-employed - Smyrna, GA - November 2013 to Present
Responsibilities
Responsible for moving goods from the retailer directly to the customer.
Skills Used
eCommerce, Team Building, Customer Service
SAP Supply Network Planning Analyst
International Paper - Memphis, TN - September 2009 to September 2013
Responsible for the execution of supply planning data maintenance, business reports, and execution of
sourcing rules tables.
Accomplishments
* Participated in the development of a complex product request
e-Form process
* Assigned Product Manager’s responsibilities setting up materials for customer specific programs utilizing
multiple e-Form types; obtained a 95% setup success rate in less than a year
* Uploaded 7,000+ preferred ship from records during 3 successful supply chain operating model
implementations
* Gathered and manipulated data in SAP R/3 and APO, which drives and ensures success within Coated
Paperboard Business
* Participated on Impact Planning Team; introduced and implemented new recognition processes
* Recipient of Coated Paperboard’s Planning and Converting team recognition – Gold Star award
Change/Training Administrator
International Paper - Memphis, TN - 2007 to 2009
Provided customer service and administrative support to a 57-member team responsible for Project EDGE
end user training, power users, change management, and EDGE internal training.
Accomplishments
* Negotiated vendor and housing fees resulting in a 20% savings for the company
* Learning Management System Training Coordinator for 400+ internal employees verifying and managing
internal training courses
* Recipient of EDGE project recognition - Blue Ribbon award
Manufacturing & Deliver Supply Chain Tester (Contractor)
International Paper - Memphis, TN - 2005 to 2006
Primary Containerboard tester responsible for multiple paper machines and mills; tested manufacturing and
deliver warehouse functionality in PPR Omega and SAP APO. Created Test Problems Resolution (TPRs) and
resolved issues discovered in the testing process.
Accomplishments
* Trained 30+ paper mill employees on new manufacturing functionality in PPR Omega
* Two time recipient of International Paper’s Circle of Excellence award
* Deployed to Prattville mill for go-live support ensuring a successful implementation of the Supply Chain
Operating Model
* Developed standard operating work instructions (end user documentation) for manufacturing personnel
Sales Coordinator/Administrator
Fedex Services - Memphis, TN - 1997 to 2004
Consolidated, analyzed, and distributed weekly reports on profit margins, goal setting, and sales leads and
closes to Executive Management. Monitored capital and operating budgets; participated in the annual budget
process; and performed monthly reconciliation of all departmental accounts.
Accomplishments
* Assisted in coordinating the launch of new products targeting 1,000+ customers resulting in 5% increased
sales
* Managed 25 Consolidated Returns customer accounts
* Created and maintained an internal website for sales team
* Compiled and generated business leads for 10 sales executives
* Created a Memphis reference guide for Federal Express corporate account customers used during their
sales visits to the Memphis area
* Two time Federal Express recipient “Bravo Zulu” award
EDUCATION
BS in Business Administration
Southeast Missouri State University - Cape Girardeau, MO
SKILLS
SAP R/3 APO, Project Management, LMS Training, Sales Administration, Quick Books Pro, Share Point,
Supply Chain Analyst, Microsoft Applications, Account Manager
Contact this candidate