Training High School

Ramally Valencia

**** ******** **.

Tampa, FL ***15

813-***-**** ***************@*****.***

OBJECTIVE

To obtain a position that seeks well-developed leadership, management, teamwork, and

communication skills to benefit the company’s business growth.

SUMMARY OF QUALIFICATIONS

A detailed-oriented, self-motivated professional with extensive experience in back room banking

operations.

Proficient in Microsoft Word, Excel, Power Point, EiPerform and Receive Sentry Programs

Strong Interpersonal Skills and an extensive history on training

Detail Oriented Project Management Skills

Coach/Trainer Facilitator Award

Leader of Excellence Recognition

Highly motivated and strong work ethic

Member of Toast Masters(Speakers Network)

Fluent communication in English and Spanish

SIGNIFICANT WORK EXPERIENCE

Production Specialist I Home Equity Loans Bank of America 2013-2014 Tampa, Fl

Reviewing Title reports, Property appraisals, ordering vendor documents, working rush mailbox

for Home Equity loans, moving loans to mortgage underwriters, responding to underwriter’s

emails and vendor requests.

403B Contributions Representative Aspire Financial Services 2009–2012 Tampa, Fl

Preparation of documents needed for daily trades of 401K, 403B, and 457 investments.

Maintaining contact with schools to update information with our clients. Handling, Scanning, Recording of

incoming checks for morning trades.

Proof Receiving Team Manager Bank of America 2006 -2008 Tampa, Fl

Managed various functions which include: meeting financial plan, associate compliance training,

associate development, coordination of transportation schedules, and procedural testing and

implementation.

• Established solid working relationships with Consumer Banks

• Created associate productivity and quality tracking tools

• Achieved associate delight survey satisfaction score of 86%

• Recipient of Spirit Medallion for consistent team work displayed and support of

functions outside of normal job responsibilities.

Performance Improvement Coach/Facilitator Bank of America 1996-2006 Tampa, Fl

Facilitated the delivery of moderate and complex associate readiness solutions within an

assigned business segment or line of business subgroup. Proactively worked with managers

and coaches to implement performance solutions. Supported on-site performance coaching

of individual associates to utilize service tools through observation, monitoring, evaluation,

feedback and team engagement. Managed payroll input and statistical productivity & quality

reporting.

Ramally Valencia 813-***-****

SIGNIFICANT WORK EXPERIENCE, Continued

• Developed and delivered training materials to new hires.

• Developed and implemented a productivity workshop resulting in elevated productivity

levels exceeding 15%.

• Lent training support to out of State Proof Sites (Atlanta, Jacksonville) to support

conversions.

• Recognized with Spirit Medallion for value added support provide to regional markets.

Proof Operator Bank of America 1993-1996 Tampa, Fl

Processed and balanced incoming customer deposits. Achieved highest ranking performance

levels within the team. Top ranked in productivity processing 3,100 Fields per hour compared to

a department average of 1800 while achieving Quality Six Sigma Levels.

Quarterly and yearly awards received for Accuracy, Speed, and maintaining perfect

attendance

Organized events for charitable organizations including Junior Achievement, March of

Dimes, Heart Association, and United Way.

EDUCATION AND PROFESSIONAL TRAINING

Leto High School 1994 Tampa, Fl

Hillsborough Community College 1995- 1997 Tampa, FL

Company Sponsored Training

Completed Six Sigma Web Based Training

Completed Word, Excel, PowerPoint Training

COMMUNITY INVOLVEMENT

• Coordinated; Junior Achievement Bowl A-thon, Metropolitan Ministries food drive,

Heart Walk, and March of Dimes

• Fund Raising Volunteer- United Way

Contact this candidate