Customer Service Project Manager

Deborah M Finkle 404-***-**** Cell

********@*****.***

Education:

Florida Junior College

Objective:

To work in a dynamic organization that provides opportunity for professional growth.

Work History:

2009 – 2014- Cardno TBE- Administrative Coordinator II

Civil Engineering Firm – Office Manager and Administrator

• Performed daily Marketing research on federal, state, county and city jobs websites

• Through my research, the company was awarded a number of large projects. (Including

the Atlanta Streetcar Project - $ 2.5 million, Northwest Corridor Project - $1 million,

Charlotte Streetcar Project - $3 million)

• Gathered all information requested by clients for projects

• Worked with corporate marketing department to streamline resumes and other documents

for individual clients

• Worked closely with clients marketing departments

• Mailed all signed contract forms to GA Department of Transportation and clients

• Made all airline, hotel, and car rental reservations for marketing trips, conferences,

conventions and meetings for office managers for 4 states

• Made Hotel reservations for field crews when traveling out of town for projects

• Called in Design and Dig Tickets to 811 Dig (Call Before You Dig), (Used Google Earth for

exact locations)

• Designed and updated utilities spreadsheet of all utilities for projects

• Sent emails and/or phone calls to obtain utility records for Project Manager

• Followed up in a timely manner to make sure all records have been received

• Sent property notify letters to home owners and business owners

• Spreadsheet with owners name and address, deed # and plat #

• Ordered per diem for field crews when traveling out of town

• Updated internal spreadsheets for GA, NC, SC, TN bi-weekly

• Tracked all certifications for field crews

• Negotiated contracts for hotels, car rentals, office utilities

• Placed all orders for truck supplies and crew supplies

• Did inventory for all trucks on 6 month basis

• Make sure license tags were current

• Set up truck maintenance

• Worked with new hires – applications, drug screening, benefits and orientation

• Ordered phones, computers, business cards

• Reviewed monthly income statement

• In a 2 months period located items being charged to our cost centers that were not correct.

This totaled approximately $27,000 savings.

• Made all arrangements to move into a new office space (15 people). Purged 14 years of

old files ready send to storage and boxed current files for the move.

• Arranged for all utilities to be transferred at the appropriate time, worked closely our

leasing company, and renovators.

• Did walk through with renovators and made sure everything was done to our satisfaction.

• Interviewed and recommended office cleaning company, movers, and signage.

• Ordered new furniture, business cards and made sure copier was properly moved.

Communicated with corporate and kept them updated on our progress.

• On the day of the move, I oversaw the entire move. Continued to follow up until everything

was completed.

2009 Internal Revenue Service - Tax Examiner

Reviews and analyze internal documents and/or taxpayer returns, prepares coded entries to

amend and complete records, refers questionable returns/documents to appropriate area.

Processes individual or small business returns and cases that involve relationships among

different accounts and/or span more than a single tax period.

Requests and interprets taxpayer information. Perfects documents. Initiates research to

correct missing or inaccurate account information, inquiries to third parties, and changes to

taxpayer accounts. Assigns EINs and temporary SSNs.

Compiles and maintains functional and/or assigned area records or reports.

May serve as a technical advisor, OJT coach, classroom instructor, or reviewer, and provide

technical assistance on systemic problems and inconsistencies in IRMs.

Performs other duties as assigned.

Knowledge of an extensive body of rules, regulations, IRMs, or procedures consisting of a

variety of interrelated conditions either in adjusting tax returns or processing tax returns

involving a wide variety of supporting schedules, income sources, filing options, and methods

for reporting income, deductions, credits or other conditions.

Knowledge of available on-line systems, research materials, technology, and tools to enter

and correct tax account information.

2004 - 2008 American Signature Furniture - Home Furnishings Consultant

Retail Furniture Store

• Provide excellent customer service in all aspects of consumers experience with their

purchases

• Advise and assist consumers in the process of purchasing furniture and accessories

2000 – 2003 Children’s Cross Connection USA (CCCUSA) - USA Coordinator for

Non Profit Organization that brings children from 3rd world countries to the USA for medical care

• Arrange with foreign embassies for passports, visas and other documents necessary for

child to travel to the USA

• Coordinate and oversee translators for children, host families, doctors and hospitals

• Oversee post medical treatments, monitor child's medical, education and home needs

• Keep detailed records of each child’s medical and legal status during their stay in the USA

• Increase productivity of organization by establishing an efficient filing system

• Assist executive director with budget and annual report

• Act as liaison with executive director and board of directors, advisors, trustees Work with

coordinators in 3rd world countries to locate children in need of medical treatment

• Assist executive director in locating doctors and hospitals who will donate medical services

• Consult with doctors and hospitals to arrange doctor appointments & surgery dates and

act as liaison to families

• Locate host families and coordinate donations and volunteer activities nationally

• Coordinate with airlines in arranging for donated travel for recipients of medical care

•

• Coordinate required documentation necessary for the US Homeland Security and

Immigration Services

• Consult and coordinate with CCCUSA Treasurer for funds allocated for children

1995 – 2000 Medaphis – Information System Analysts

Five (5) years experience in physician billing industry with emphasis on compliance, insurance

billing and patient information.

• Responsible for entering patient information for billing purposes

• Research and bill appropriate insurance carriers

• Work in conjunction with medical coders using ICD-9

• Gather patient information from hospital

• Contact patient for correct insurance and billing information for clearing bad debts

• Analyze and write off small balances on accounts

• Research Chapter 7 and 13 bankruptcies

Community Relations and Other Experience

1995 – 2000 First Presbyterian Church – Communications Ministry

Design and produce weekly newsletter, Sunday bulletin and special publications

1992 to 94 Gwinnett County, GA Schools Substitute teacher

Awards Received:

Highest Quality Award- Internal Revenue Service

Employee of the Month - American Signature Furniture

Employee of the Year Award – Medaphis

Employee of the Quarter Award – Medaphis

Duval County, FL Transportation Club - 2 year college scholarship

Best Quality Award – Internal Revenue Service

Licenses and Certificates:

CPR certified by American Heart Association

Notary Public

Volunteer Experience:

TV Production Director, Producer, Camera Operator, Sound and Lighting Technician, First

Presbyterian Church, Atlanta, GA

Assistant Coordinator, two (2) Red Cross Blood Drives

Assistant Coordinator, two (2) American Heart CPR classes

MASH Unit (Medical Assistance in the House) Creator, First Presbyterian Church, Atlanta, GA

Adult Advisor, Junior High Youth, First Presbyterian Church, Atlanta, GA

PTA President, Vice President and mentor, Summerour Middle School, Beaver Ridge Elementary

School

Local School Advisory Committee Chairman, Beaver Ridge Elementary and Summerour Middle

School

Gwinnett County PTA Vice President, Lawrenceville, GA

State PTA Vice President, GA

Contributed to various local and national publications

Unpublished author of children’s stories

Computer Skills:

Intermediate skills with Windows 7 and 8

Google Earth

Microsoft Word

Microsoft Excel

Microsoft Outlook

Internet

Microsoft PowerPoint

BST, CRM software

Tri-Caster

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