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Customer Service Sales

Location:
Westchester, NY, 10577
Posted:
July 18, 2014

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Resume:

Maria C. Gentile - Ronan *** Holbrook Road Lake Ronkonkoma, New

York 11779

Cell 631-***-****

Phone 631-***-****

E-mail

ace0sh@r.postjobfree.com

__

Medical Practice Administration - Management - Organization - Financial

Management

Results - oriented administrative management professional offering 26 +

years of success managing all aspects of medical practice and /or other

management as an administrative figure in command of up to 70 employees.

Highly skilled in formulating and implementing a start to finish running

operation, to its highest potential. Recognized for ability to develop and

launch organizational development initiatives in cooperation with

innovative plans for quality improvements and strategic visions. Adept in

developing and planning critical programs and policies to realign

operations and achieve optimum results. Respected for sound judgement,

high standards, realistic strategies, poised discipline and successful

leadership qualities.

Professional Experience

Medical Practice Administrator

1. Served as chief of running all operations. Developed and implemented

all policy and procedure for a one man neurology practice and soon

multiplied to four physician neurology group and 12 employees in 24

month period. Generating $1.4M in the first year, with a growth of

18,000 patients.

2. Direct and integrate the spectrum of financial management and claims

collection. Accounts receivable at a $900,000.00 mark, keeping 70% of

that within a 90-day period.

3. Integrated and administered new charting system, computer systems with

appropriate software, hospital tracking method.

4. Interviewed, hired and trained appropriate staff to begin

implementation of policy and procedures, to begin revenue flow as well

as patient flow.

5. Laid critical groundwork for the success and steady growth of a newly

sculptured physician's practice.

6. Facilitated relationships with related pharmaceutical representatives

in order to build continuous learning knowledge of the availability of

neurological relating drugs, as well as constant supply for patients'

needs.

7. Developed relationships with all existing Health Insurance Companies

with enrollment/credentialing for each physician as participating

providers.

8. Implemented all CPT and ICD9 coding for neurology specialty and

neuropsychology.

9. Orchestrated the purchase and financing of new property and building,

zoning, town regulations, and construction. Furnishing and optimizing

2500sqft. To its fullest capacity.

10. Secured partnerships with outside agencies and contractors for best

price and delivery of products and services.

11. Facilitated sound relationships with insurance brokers, bankers,

refinance, pension planners, accountants and attorneys.

12. Managed all collected revenue consisting of, 6 business checking

accounts, 2 savings accounts, Pension Plan, deposits, balancing,

accounts payable, and payroll, quarterly estimated tax. In addition

handled all of senior partners personal business and finances.

13. Directed and implemented monthly business meetings with partners,

incorporating necessary reports indicating growth, progress and areas

of improvement.

Maria C. Gentile - Ronan

Page 2

14. Collaborated efforts with employees on a monthly basis. With an open

door policy for new ideas.

15. Optimization of physicians time without sacrificing the patient.

16. Strategically handled and directed the dissolution of partnership

along with retained attorneys. Formulating winding up of the former

partnership and incorporating the stipulations to be utilized in legal

format with abeyance.

17. NYS Notary

Hotel Restaurant Management

18. Managed all restaurant operations accommodating capacity of 250 dining

covers. Serving breakfast, lunch and dinner. Generated approximately

$6000.00 in dining revenue.

19. Managed the Friday night Loft Club that brought in $9000.00 in

beverage sales each Friday.

20. Purchasing of supplies and maintaining inventory, utilizing

contractors with best pricing and delivery of products and service.

21. Interviewing, hiring and implementing training programs, which

optimize customer service and satisfaction, with high return rate.

Incorporating monthly employee meetings and troubleshooting, along

with safety measures.

22. Forecasting and budgeting weekly average and covers, staff forecast,

budget and actuals based on previous week. Wage progress reports due

on a weekly basis, calculations based on forecasted and actuals.

23. Uniform implementation and procedure with policies enforced.

24. Preparation for weekly Corporate Management staff meetings, and weekly

Food and Beverage meetings.

25. Prepared weekly staff schedules for 70 employees consisting of: wait

staff, runners, bussers, hostess, cashiers, catering, bar, loft, and

management.

26. Maintained and trained good presentation training seminars regarding

food and service. Along with food tasting.

27. Handled large amounts of cash on a daily basis, and cashier tapes read

after every shift.

28. Customer is always right policy is the basis of success and numbers,

increasing sales to their maximum, initiated with courtesy.

Medical Experience

. Certified Phlebotomy Technician (CPT) Certification Department

of NHA. Eight years

Experience of venipuncture techniques using standard

equipment, vaccutainer tubes and sleeves,

tourniquets, syringes, butterfly needles and cultures.

Knowledge of quality control procedures

maintaining compliance with internal and external

regulations. Use of centrifuge, labeling and

storing blood samples for subsequent analysis by Clinical

Laboratory staff.

29. Clinically trained and practiced in the care of daily patient care.

Vital Signs monitored and charted. Daily progress reports charted.

Oxygen administration/ including the replacement of empty O2 tanks.

Dressings changed with appropriate wound care management and

documentation. Prepared cadavers for morgue. Responsible for a work

caseload of 10 to 12 patients daily.

30. Knowledge and expertise in the care of respiratory patients and

equipment. Oxygen tanks, oxygen concentrators, ultrasonic nebulizers,

AP-5 respirators.

31. Operations and management of Respiratory Practice/ Medical Supply

Company. Sales, heavy detailing with outside

referrals, public relations, advertising, purchasing, inventory,

doctors

Maria C. Gentile - Ronan

Page 3

orders, delivery and home setup. Heavy daily contact with

hospitals, nursing homes, infirmaries,

etc. $2M per year accounts receivable.

32. Administered and managed accounts payable/accounts receivable.

33. Managed and cared for the Cardiac patient. Knowledge in cardiac

catherization, angioplasty

bypass, nuclear studies, cardiac rehabilitation, stress management,

lab results, and meds.

Medical Billing/Finance/ HMO

34. Developed a detailed plan to achieve highest return in accounts

receivable.

35. Detail oriented with data necessary for return potential.

36. Implementation of criteria for billing electronically as well as paper

claims where indicated.

37. Action in defaulted claims and collection with appropriate legal

litigation when deemed necessary. Court appearances and litigation

with preparation of documentation. For a winning decision. 100% win

rate in litigation and preparation.

38. Follow -up with aged reports detecting problem areas.

39. Aggressive action with daily attack plan.

40. Heavy hospital relations for reimbursement purposes.

41. Heavy Insurance relations for accuracy and expediting payment of

claims.

42. Compensation and No Fault regulations and billing.

43. Knowledge and expertise in all aspects of coding, CPT codes, ICD-9

codes, modifiers, etc.

44. Implementation of all HIPPA regulations with privacy act incorporated.

45. Founded and developed a $1.5M practice in a matter of 2 years. With an

employee payroll managed at less then 6%.

Employment History

J.T. Mather Memorial Hospital

12/08- Present

75 North Country Road Port Jefferson, N.Y. 11777

Self-Employed

7/03-12/08

296 Holbrook Road Lake Ronkonkoma, N. Y. 11779

Witness/Title Closer/ NYS Notary

AjayV. Berdia, M.D. 640 Belle Terre Road Port Jefferson, N. Y. 11777

Practice Administrator, director of all operations.

(same practice) 11/97-5/03

Sound Neurology, LLP 640 Belle Terre Road Port Jefferson, N. Y. 11777

Ajay V. Berdia, M.D., Augustine Romano, M.D., Scott McWilliams, M.D.

Practice Administrator, director of all operations. Led personnel of 20.

Danford's Restaurant and Hotel 25 East Broadway Port Jefferson, N. Y. 11777

9/95-8/96 Restaurant Management, directed all operations. Led personnel

of 70.

North Suffolk Cardiology and Associates, P.C. Limited to Cardiovascular

Disease

3/93-2/95

Peter F. Bruno, Jr., M.D., Michael P. Cesa, M.D., Tobia A. Palma, M.D.,

John M. Reitano, M.D.,

Thomas P. Ribaudo, M.D., Albert H. Riccio, M.D., Mitchell A. Saunders, M.D.

2500 -1 Nesconset Hwy. Stony Brook, N. Y. 11790

Managed Nuclear Department testing, Personnel Medical Secretary to Tobia A.

Palma, M.D.

Maria C. Gentile - Ronan

Page 4

Kenneth I. Fishberger, M.D. Internist / Cardiologist

10/90-3/97

248-260 Middle Country Road Coram, N.Y. 11727

Medical Assistant / Phlebotomist

Respiratory Care Group, Inc. / Mankind Medical Supply, Co.

1/81-1/90

840 South Broadway Hicksville, N.Y. 11801

Administrator and director of operations.

St. James Nursing Home Morriches Road St. James, N.Y. 11780

1978-1981

Certified Nursing Assistant

Education & Specialized Training

. Certified Phlebotomy Technician

46. Stony Brook University, Pre-Med.

47. Suffolk Community College

48. Nurses Aide Certification 1978

49. Boces, LPN State Certification Course for Nursing Assistants

50. Fluent in Greek

51. Word Perfect, Microsoft Excel, Medcomp, and GBS.

52. GBS Software

53. NYS Notary

References Upon Request



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