Customer Service Sales
Resume:
Maria C. Gentile - Ronan *** Holbrook Road Lake Ronkonkoma, New
York 11779
Cell 631-***-****
Phone 631-***-****
********@*********.***
__
Medical Practice Administration - Management - Organization - Financial
Management
Results - oriented administrative management professional offering 26 +
years of success managing all aspects of medical practice and /or other
management as an administrative figure in command of up to 70 employees.
Highly skilled in formulating and implementing a start to finish running
operation, to its highest potential. Recognized for ability to develop and
launch organizational development initiatives in cooperation with
innovative plans for quality improvements and strategic visions. Adept in
developing and planning critical programs and policies to realign
operations and achieve optimum results. Respected for sound judgement,
high standards, realistic strategies, poised discipline and successful
leadership qualities.
Professional Experience
Medical Practice Administrator
1. Served as chief of running all operations. Developed and implemented
all policy and procedure for a one man neurology practice and soon
multiplied to four physician neurology group and 12 employees in 24
month period. Generating $1.4M in the first year, with a growth of
18,000 patients.
2. Direct and integrate the spectrum of financial management and claims
collection. Accounts receivable at a $900,000.00 mark, keeping 70% of
that within a 90-day period.
3. Integrated and administered new charting system, computer systems with
appropriate software, hospital tracking method.
4. Interviewed, hired and trained appropriate staff to begin
implementation of policy and procedures, to begin revenue flow as well
as patient flow.
5. Laid critical groundwork for the success and steady growth of a newly
sculptured physician's practice.
6. Facilitated relationships with related pharmaceutical representatives
in order to build continuous learning knowledge of the availability of
neurological relating drugs, as well as constant supply for patients'
needs.
7. Developed relationships with all existing Health Insurance Companies
with enrollment/credentialing for each physician as participating
providers.
8. Implemented all CPT and ICD9 coding for neurology specialty and
neuropsychology.
9. Orchestrated the purchase and financing of new property and building,
zoning, town regulations, and construction. Furnishing and optimizing
2500sqft. To its fullest capacity.
10. Secured partnerships with outside agencies and contractors for best
price and delivery of products and services.
11. Facilitated sound relationships with insurance brokers, bankers,
refinance, pension planners, accountants and attorneys.
12. Managed all collected revenue consisting of, 6 business checking
accounts, 2 savings accounts, Pension Plan, deposits, balancing,
accounts payable, and payroll, quarterly estimated tax. In addition
handled all of senior partners personal business and finances.
13. Directed and implemented monthly business meetings with partners,
incorporating necessary reports indicating growth, progress and areas
of improvement.
Maria C. Gentile - Ronan
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14. Collaborated efforts with employees on a monthly basis. With an open
door policy for new ideas.
15. Optimization of physicians time without sacrificing the patient.
16. Strategically handled and directed the dissolution of partnership
along with retained attorneys. Formulating winding up of the former
partnership and incorporating the stipulations to be utilized in legal
format with abeyance.
17. NYS Notary
Hotel Restaurant Management
18. Managed all restaurant operations accommodating capacity of 250 dining
covers. Serving breakfast, lunch and dinner. Generated approximately
$6000.00 in dining revenue.
19. Managed the Friday night Loft Club that brought in $9000.00 in
beverage sales each Friday.
20. Purchasing of supplies and maintaining inventory, utilizing
contractors with best pricing and delivery of products and service.
21. Interviewing, hiring and implementing training programs, which
optimize customer service and satisfaction, with high return rate.
Incorporating monthly employee meetings and troubleshooting, along
with safety measures.
22. Forecasting and budgeting weekly average and covers, staff forecast,
budget and actuals based on previous week. Wage progress reports due
on a weekly basis, calculations based on forecasted and actuals.
23. Uniform implementation and procedure with policies enforced.
24. Preparation for weekly Corporate Management staff meetings, and weekly
Food and Beverage meetings.
25. Prepared weekly staff schedules for 70 employees consisting of: wait
staff, runners, bussers, hostess, cashiers, catering, bar, loft, and
management.
26. Maintained and trained good presentation training seminars regarding
food and service. Along with food tasting.
27. Handled large amounts of cash on a daily basis, and cashier tapes read
after every shift.
28. Customer is always right policy is the basis of success and numbers,
increasing sales to their maximum, initiated with courtesy.
Medical Experience
. Certified Phlebotomy Technician (CPT) Certification Department
of NHA. Eight years
Experience of venipuncture techniques using standard
equipment, vaccutainer tubes and sleeves,
tourniquets, syringes, butterfly needles and cultures.
Knowledge of quality control procedures
maintaining compliance with internal and external
regulations. Use of centrifuge, labeling and
storing blood samples for subsequent analysis by Clinical
Laboratory staff.
29. Clinically trained and practiced in the care of daily patient care.
Vital Signs monitored and charted. Daily progress reports charted.
Oxygen administration/ including the replacement of empty O2 tanks.
Dressings changed with appropriate wound care management and
documentation. Prepared cadavers for morgue. Responsible for a work
caseload of 10 to 12 patients daily.
30. Knowledge and expertise in the care of respiratory patients and
equipment. Oxygen tanks, oxygen concentrators, ultrasonic nebulizers,
AP-5 respirators.
31. Operations and management of Respiratory Practice/ Medical Supply
Company. Sales, heavy detailing with outside
referrals, public relations, advertising, purchasing, inventory,
doctors
Maria C. Gentile - Ronan
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orders, delivery and home setup. Heavy daily contact with
hospitals, nursing homes, infirmaries,
etc. $2M per year accounts receivable.
32. Administered and managed accounts payable/accounts receivable.
33. Managed and cared for the Cardiac patient. Knowledge in cardiac
catherization, angioplasty
bypass, nuclear studies, cardiac rehabilitation, stress management,
lab results, and meds.
Medical Billing/Finance/ HMO
34. Developed a detailed plan to achieve highest return in accounts
receivable.
35. Detail oriented with data necessary for return potential.
36. Implementation of criteria for billing electronically as well as paper
claims where indicated.
37. Action in defaulted claims and collection with appropriate legal
litigation when deemed necessary. Court appearances and litigation
with preparation of documentation. For a winning decision. 100% win
rate in litigation and preparation.
38. Follow -up with aged reports detecting problem areas.
39. Aggressive action with daily attack plan.
40. Heavy hospital relations for reimbursement purposes.
41. Heavy Insurance relations for accuracy and expediting payment of
claims.
42. Compensation and No Fault regulations and billing.
43. Knowledge and expertise in all aspects of coding, CPT codes, ICD-9
codes, modifiers, etc.
44. Implementation of all HIPPA regulations with privacy act incorporated.
45. Founded and developed a $1.5M practice in a matter of 2 years. With an
employee payroll managed at less then 6%.
Employment History
J.T. Mather Memorial Hospital
12/08- Present
75 North Country Road Port Jefferson, N.Y. 11777
Self-Employed
7/03-12/08
296 Holbrook Road Lake Ronkonkoma, N. Y. 11779
Witness/Title Closer/ NYS Notary
AjayV. Berdia, M.D. 640 Belle Terre Road Port Jefferson, N. Y. 11777
Practice Administrator, director of all operations.
(same practice) 11/97-5/03
Sound Neurology, LLP 640 Belle Terre Road Port Jefferson, N. Y. 11777
Ajay V. Berdia, M.D., Augustine Romano, M.D., Scott McWilliams, M.D.
Practice Administrator, director of all operations. Led personnel of 20.
Danford's Restaurant and Hotel 25 East Broadway Port Jefferson, N. Y. 11777
9/95-8/96 Restaurant Management, directed all operations. Led personnel
of 70.
North Suffolk Cardiology and Associates, P.C. Limited to Cardiovascular
Disease
3/93-2/95
Peter F. Bruno, Jr., M.D., Michael P. Cesa, M.D., Tobia A. Palma, M.D.,
John M. Reitano, M.D.,
Thomas P. Ribaudo, M.D., Albert H. Riccio, M.D., Mitchell A. Saunders, M.D.
2500 -1 Nesconset Hwy. Stony Brook, N. Y. 11790
Managed Nuclear Department testing, Personnel Medical Secretary to Tobia A.
Palma, M.D.
Maria C. Gentile - Ronan
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Kenneth I. Fishberger, M.D. Internist / Cardiologist
10/90-3/97
248-260 Middle Country Road Coram, N.Y. 11727
Medical Assistant / Phlebotomist
Respiratory Care Group, Inc. / Mankind Medical Supply, Co.
1/81-1/90
840 South Broadway Hicksville, N.Y. 11801
Administrator and director of operations.
St. James Nursing Home Morriches Road St. James, N.Y. 11780
1978-1981
Certified Nursing Assistant
Education & Specialized Training
. Certified Phlebotomy Technician
46. Stony Brook University, Pre-Med.
47. Suffolk Community College
48. Nurses Aide Certification 1978
49. Boces, LPN State Certification Course for Nursing Assistants
50. Fluent in Greek
51. Word Perfect, Microsoft Excel, Medcomp, and GBS.
52. GBS Software
53. NYS Notary
References Upon Request
Contact this candidate