Administrative Assistant Customer Service

Kathleen T. Davila

**** ****** ****, *** *******, TX 78217 210-***-****

*****.******@*****.***

Objective:

To obtain a position that will enable me to use over 20 years of work experience as a resourceful and proactive employee, with

specialized skills in areas of higher education, business management, customer service, problem solving, critical thinking and time

management.

EMPLOYEE EXPERIENCES:

Secretary to Director of Public Relations

The University of the Incarnate Word, 4301 Broadway, SAT 78209 September 2012 to Present

Performs daily operations for the Office of Public Relations.

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Serves as liaison for the department with other departments and vendors.

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Schedules meetings and keeps the department calendar.

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Books facilities and catering services for special events and meetings.

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Manages work study program and supervises work study staff.

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Maintains and purchases office equipment and requisition supplies.

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Daily interaction with key level executives and media.

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Crisis management

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Administrative Assistant to Registrar May, 1995 – February, 2000

Trinity University, 715 Stadium Dr. SAT 78212

• Performed all but not limited to clerical and administrative duties operating with Microsoft Office and Datatel operating

services. (answer phones, greet students, faculty and parents, schedule appointments)

• Trained and supervised student aids, reviewed and approved time cards for entire office staff.

• Processed requisition requests for office supplies, equipment, furniture and maintenance.

• Assisted students with registration, graduation, class schedules.

• Constant contact with professors and their needs, inputting grades, grade changes, etc.,

• Maintained confidentiality of all student information.

• Performed as Office Manager for the department and assisted with scheduling vacation and personal time off with staff.

• Monitors student records to ensure compliance with academic regulations and program requirements for graduation.

• Collaborated with campus staff to ensure the maintenance of student records, the posting of non-traditional credits, and the

evaluation of transfer transcripts for out-of-state and international students

• Assisted Registrar with special projects such as coordinating graduation and registraration.

Senior Secretary to Vice President of Student Affairs February, 1993 – May, 1995

Trinity University, 715 Stadium Dr., San Antonio, TX 78212

• Performed all but not limited to clerical and administrative duties, including greeting students and parents.

(answer phones, schedule appointments, distribute mail)

• Assisted students with all aspects of student life requiring the highest level of judgment and discretion.

• Maintaining accurate and confidential files for students of a highly sensitive nature.

• Assisted with special projects such as Parent’s Weekend and a variety of student events and activities.

Administrative Assistant to Director of Maintenance & Construction May, 1991 – February,

1993

Fiesta Texas, 17000 IH 10 W, SAT, 78257

• Performed all but not limited to all clerical and administrative duties assisting with the startup process of opening a new office

for the theme park. This consisted of hiring over 300 employees for the department.

• Implemented a new time card system and assisted employees with the process.

• Answered phones, schedule appointments, greet guests, vendors, contractors.

Other positions held: Administrative Assistant to President, CEO and to the COO of Builder’s Square

Administrative Assistant to President and Owner of Green Light Company

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