Customer Service Sales
Resume:
Dean L. Uyeda
*** *. ******** ******, **** #*** Redondo Beach, CA 90277 310-***-****
Objective
A position with growth potential where my discipline, positive attitude, professionalism, experience,
and untiring effort can be utilized.
Accomplishments
25+ years of management experience in various areas with CCH Computax, CCH
Incorporated, and now CCH, a Wolters Kluwer business in the various categories listed below.
o Print Shop and Bindery
o Software fulfillment.
o Software duplication.
o Project coordination.
o Print and Lettershop production.
o Project management.
o Administrative support for Sales
2+ years of supporting the Sales Teams with sales performance reporting, compensation plan
compilation, and creating other analytic reporting requested by the Sales Teams.
10+ years of project management and project coordination of all software releases for the
ProSystem fx software product line.
Helped research, develop, and implement a sophisticated assembly and fulfillment processes in
our Logistics facility.
10+ years of supporting the Sales and Marketing teams. Intimate knowledge of Sales Team
demands from a marketing support perspective.
4+ years as Manager, of Customer Training. Managed 12 staff members of a customer facing
Team, serving as a customer service and support resource for customers of CCH that purchased
training and consulting services.
Participated on two separate WK Strategic Sourcing teams to implement cost savings and
operational efficiencies across all WK North American business units.
Professional Experience
Sales Intelligence Manager – CCH, a Wolters Kluwer business, Torrance, CA March 2011 –
March 2013.
Responsible for creating a variety of sales performance reports to assist Sales Managers
with monitoring performance versus quota.
Assist with compilation of annual Sales Team compensation plans. Consisted of taking
compensation metrics with compensation plan language, compiling into plans for the various
sales teams, distribution of plans, and archiving signed acknowledgements in coordination with
HR.
Manager, Customer Training – CCH, a Wolters Kluwer business, Torrance, CA September
2006 – March 2011.
Responsible for a team of 12 staff members that provides customer service and support for
CCH customers that have purchased training and consulting products and services.
Manager, Projects – CCH, a Wolters Kluwer business, Torrance, CA April, 2004 – September
2006
Responsible for print and lettershop production to support all the direct mail projects for the
Publishing and Software product lines. Represents about 300+ projects annually.
Responsible for providing project management support to help insure timely delivery of all
direct mail projects for Publishing and Software product lines.
Maintain operational administrative processes to support the software product lines.
o Update our AMS system to insure software update releases and new software order
fulfillment deliverables are accurate.
o Create/revise order forms used by our Sales Team for all software products as
needed.
Contact person with CD/DVD replication vendor for ordering all CD and DVDs that support
our software product line.
Assistant Manager, Marketing Operations – CCH Incorporated, Torrance, CA April 2000 –
April 2004.
Responsible for providing project management support to help insure timely delivery of all
software update releases for the Pfx product lines.
Maintain operational administrative processes to support the software product lines.
o Update our AMS system to insure software update releases and new software order
fulfillment deliverables are accurate.
Contact person with CD replication vendor for ordering all CDs that support our software
product line.
Coordinate and manage all sales collateral inventory and fulfillment issues with responsible
departments.
Director, Publishing Services - CCH Computax & CCH Incorporated, Redondo Beach, CA
October 1987 – April 2000.
Coordinated delivery and production of the components that comprised the software update
release packages for the Pfx and 1040 Solutions product lines .. Worked with Marketing,
Product Development, and Customer Service/Support departments.
Responsible for print shop and bindery that supported the print of tax input and output forms.
Responsible for camera room that supported the creation of offset print press plates used to
print the tax input and output forms.
Responsible for the copier room department that supported the printing of user guides and
other mass distributed print deliverables.
Responsible for the assembly and fulfillment area supporting software product shipments.
Responsible for the diskette duplication department that comprised our software product
programs.
Software Skills
Competent ability in:
o Microsoft Excel
o Microsoft Word
o Microsoft Access
o Microsoft Outlook
o Microsoft Power Point
o Adobe Professional
Education
Bachelor of Science, Medical Microbiology – California State University, Long Beach, CA 1977
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