Customer Service Manager
Resume:
JESSICA L. GRANT
Mcdonalds
Shift manager for 3 years.
Duration: June 01, 2003 to Feb. 6, 2006
Wages: 8.50per hour night shift
Duties: My duties consist of putting employees in position for the day, first
thing I did when I came in was make sure the store was stocked for my shift
so I won’t have to go to the back for anything. Then count the safe before
the day manager leaves for the day. Managing store making sure I'm surveying
the entire store anything not going according to procedure and keeping store
clean. Then finally have the employees start getting ready for close down by
cleaning the store and I will go back and count down the remaining of my
drawers (several times through the day as I change drawers I will count them
so there’s not so many at the end of the night) then close the system down
and check the crews work, then turn the alarm on and go home for the day.
ZLB Bio-plasma
1600 Independence ave. KcMo
phlebotomist for 1 year
Duration: Aug. 01, 2007 to June 01, 2008
wages:9.35
Duties: My duties consist of assembling the machine by installing the tubing
in the proper area on the machine then ensuring that the tubing is on the
machine correctly. (if the tubing is not correctly assembled the donor/
patient could loss blood if there’s a kink in the line)I begin the
venipuncture by finding my vein then I do a 30 second prep. Then begin the
stick after needle is placed I tape it down then tape some tubing to the arm
to support needle. After the process is finished I seal off all the lines
that will cause leakage then, cover needle stick with the gauze, take the
tape off (gently) and take the needle out. Put the appropriate numbers on the
bag and give it to the lab.
Community Blood Center
4040 Main st. KcMo
phlebotomist for 1 1/2 years
Duration: June 15, 2008 to Nov.01, 2009
wages: 11.50
Duties: My duties consist of putting the empty donation bag on the scale and
connecting the tubing to the top to lead to the donors arm. The next step is
to find a vein, preform the 30 sec. prep then begin to stick the vein after
needle is placed tape it down then tape tubing for support after they have
given a pint of blood seal off tubing. Place gauze over needle stick and take
needle out begin applying pressure. Have the donor hold gauze while you
quickly seal the rest of the lines then hand them off to the MUOs finally
wrap donors arm and have them sit for a while to ensure their ok.
Mcdonald’s
812 Minnesota Ave
Shift manager still employed
Duration: Nov.3 2009 to June/2011
wages: 8.50
Duties: My duties consist of coming in and making sure that the store is
stocked for the day, place employees in position for the day, count down
drawers and safe and make sure store is stocked for next manager.
Walmart
11109 parallel pkwy
overnight Stocker
wages: 9.20
Duration: July/2011 to Oct. 3 2012
Duties; I am responsible for stocking my assigned area for the day for 10 pm
to 7 am for the next day.
Whisper Rock LLC.
2400 E. 75th St. Prairie Village, Kansas
Customer Service Rep.
Wages: 13.00
Duration: Oct. 3 2012 to Nov. 2013
Duties: I was responsible for approving loans for customers and doing in-
bound and out-bound calls. Had to fix customers accounts. Lots of customer
service experience, great at dealing with customers.
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