Customer Service Manager

Tracy Leverette

Store Manager

Unionville, TN

***********@*****.*** - 931-***-****

WORK EXPERIENCE

Receptionist

APlus Hood & Duct - Shelbyville, TN - July 2013 to March 2014

Responsibilities

Responsible for answering phone, directing calls to correct person, take messages if necessary. Entering all

payments received in Quick Books, enter bills in computer as they come in. File invoices and bills once they

are paid into correct filing system. Keep office clean in professional manner at all times.

Store Manager

Title Cash - Shelbyville, TN - July 2011 to March 2013

Performs all duties as required for customer satisfaction

* Completes all daily managerial duties as instructed by supervisor

* Maintains all contracts in filing system

* Completes all month-end filings as required

* Responsible for counting and balancing cash drawer at beginning and end of shift

* Perform all collection and recovery duties in a professional manner

Store Associate

Kangaroo Express - Shelbyville, TN - May 2011 to July 2011

Provides top quality, fast and friendly customer service; operates registers to scan, itemize and total customer

purchases; accounts for all cash and inventories during shift; cleans service areas and stocks merchandise in

accordance with the company policies, procedures and standards.

* Provides EXCELLENT customer service in a courteous, friendly and attentive manner to ensure the customer

has a pleasant shopping experience.

* Keeps accurate cash, sales and inventory control records and accounts for variances.

* Keeps record of all shift and timekeeping paperwork.

* Responsible for counting and balancing cash drawer at beginning and end of shift.

Machine Operator

Sanford - Shelbyville, TN - April 1988 to April 2006

held this position for 10 years.

* Promoted to Dispatcher, this was a leadership position, duties included but not limited to ordering and

processing raw materials to production floor and insuring production requirements were completed and shipped

within a timely manner.

* Responsible for ensuring products met quality standards. Worked with limited supervision.

* Promoted to Inventory Control Specialist, duties included but not limited to using Radio Frequency Scan

Gun to count and enter inventory into systems, used computers to research inventory discrepancies and

made adjustments when needed. Responsible for submitting daily inventory discrepancy report to supervisor.

Worked with limited supervision.

Skills & Accomplishments

National Career Readiness Certificate (Silver)

Microsoft® Word Certification

Microsoft® Excel Certification

Microsoft® PowerPoint Certification

EDUCATION

Diploma in Business Systems Technology

Tennessee Technology Center at Shelbyville - Shelbyville, TN

August 2010

ADDITIONAL INFORMATION

Office Skills:

Excellent Work Ethic

Accounting

QuickBooks

Alpha/Numeric Filing

Keyboarding

Operation of basic office equipment

Data Entry

Microsoft® Office (Word, Excel, PowerPoint, Etc.)

Business Communications

Payroll Procedures

Manual Accounting

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