Customer Service Human Resources

Julia Anderson-Ricks

404-***-**** . *********@*****.***

Business Management and Human Resources

Core Professional Strengths

Human Resources Special Events

Research and Analysis Technical & Business

Process Documentation

Customer Service Project Management

Build / Maintain Long-Term Relationships Organizational

Skills

Attention to Detail Effective Communication Style

Database Tracking Proactive Problem

Solving / Conflict Solution

Professional / Ethical Fulfillment

Scheduling Quality Assurance

Professional Experience

LexisNexis 2009 to 2013

Fulfillment Associate / Quality Assurance Rep (Home Based)

. Consistently performed core and general order fulfillment tasks

including, but not limited to, entering LexisNexis orders and

provided professional communication with internal customers which

required support during non-standard hours

. Learned components of various Fulfillment applications to achieve the

highest level of productivity and accuracy to include Siebel and Order

Status Tool in processing orders from initial review to invoicing

. Worked with IT team to ensure systems were running properly and

followed up with service tickets

. Acquired strong understanding of LN Business Rules and Fulfillment

policies and effective application of both

. Effectively communicated with internal customers (i.e. Sales, Credit &

Collection, Customer Service, Accounts Receivable, etc.) fostering

collaborative relationships between Fulfillment and these teams

. Made positive and successful contributions in all areas of the job,

including communicating with internal customers

. Managed expense reports

. Wrote correspondence to management and team members and coordinated

meetings through Outlook

. Assisted other team members as volume required

. Provided suggestions for process improvements

. Contributed to a positive team environment

. Provided Quality Assurances by proofing orders and following through

with staff by verifying corrections

. Supported the Vice President, Director and Manager of Fulfillment with

special projects for customer promotions

. Created new accounts in Siebel and ensured all products were entered

correctly based on approved contract

. Conducted Webinars and created Standard Operating Procedures (SOPs) to

cross-train co-workers in:

o Process changes on how products are entered into Siebel

o New products and changes to current products and the impact it

has on the customer account

LexisNexis (Manpower) 2006 to 2008

Data Entry Operator

. Retrieved orders using Order Status Tool

. Entered customer data into Siebel

. Managed service requests

Content Editor

. Performed docket research using LexisNexis

. Scanned documents into system

. Entered court docket information into computer

Administrative Assistant

. Handled travel reservations throughout the US and international travel

using Concur

. Managed calendars and scheduled/coordinated meetings via Outlook

. Assisted the Project Manager using Microsoft Project and Share Point

to track and update current and new projects

. Set-up and maintained files

. Supported Sr. Vice President of Small Law by coordinating with

facilities new incoming employees, employee seating arrangements, and

coordinating with IT department for computers and all required access

to be completed prior to official start date of employee

. Managed expenditures

. Ordered office supplies

. General administrative duties

Five Rivers MetroParks 2003 to 2005

Human Resources Generalist

. Recruited and set on panel interviews

. Conducted background screening using HR Profile

. Fingerprinted employees

. Worked with summer youth work program

. Assisted with rewriting job descriptions

. Utilized HR Capture as the Human Resource Information System (HRIS)

. Created and maintained Equal Employment Opportunity (EEO) log

. Generated new hire letters

. Conducted new hire orientation

. Set-up and maintained employee files

. Represented organization at job fairs

. Maintained and coordinated employee recognition program and company

picnic

. Maintained department budget using Excel and Performance

. Managed payroll and picked up from Montgomery County

Administrative Coordinator (Special Events)

. Prepared correspondence, memos and reports

. Notified Park Rangers of incidents in the park and coordinated support

for special events

. Maintained department budget using Excel and Performance

. Ordered office supplies, equipment and processed bills for payment

. Coordinated production planning for special events for various walks,

concerts, and other special events held in the parks

. Co-hosted with promoter for Savor Dayton (food event), setting up

event, handling finances for the parks, and ensuring the event was

successful

. Generated monthly reports on activities in the MetroParks

. Coordinated overtime for special events

. Department payroll

. Chairperson for Juneteenth celebration

. Served as liaison with other departments and outside agencies

including Montgomery County

Unisys Corporation 2001 to 2003

Executive Administrative Assistant

. Provided support for e-services Management Team and Team Members

. Received and processed timesheets for payroll

. Interfaced with multiple levels of staff concerning day-to-day

operations of the e-services project

. Provided conference calling, note taking, and general office support

using multiple platforms and applications such as Lotus-Notes,

Microsoft Word, Excel, and PowerPoint, Project, Requisite Pro, and

ClearCase

. Interfaced with other administrative assistants to share and

coordinate workload

. Ensured employees attended required training and maintained training

log for e-services project

. Supported Computer Sciences Corporation (CSC) in gathering project

information

. Wrote the New Hire Process for e-services

. Worked with engineers and IT department troubleshooting computer

issues and placing service request as required

Education and Training

Kaplan University, Online

Bachelors, Business Management w/emphasis in Human Resources

Graduated February, 2012

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