Quality Assurance Manager
Resume:
Frank C. Vitiello
** ******* ****** ********, ************* 02090
*************@*****.***
Investment operations, accounting and administration professional with experience consistently
improving performance in a daily operations environment. Skilled at proactively managing business
partner relationships with a proven track record of restoring client confidence and improving quality of
service delivery. Successful at converting to new systems while ensuring proper controls are in place
and operating in a risk adverse environment without impact to the business. Strong leadership abilities
to motivate teams to perform and reward accomplishments. Investment products include Hedge Funds,
Private Equity Funds, Master Feeder Funds, 40 Act Funds and Limited Partnerships.
Cambridge Associates LLC, Boston, MA 2008 –
Experience 2014
Manager of Special Investments Vehicles Operations Group
Created operations group to serve in a treasurer function for investment vehicles for individual clients
and feeder funds. Responsible for all fund financial matters and service provider relationships
including cash management, spot FX execution, foreign currency hedging, monthly reporting, client
relations and for audits completed on time and without issues. Documented procedures and controls
to ensure streamline processing with attention given to ensure accuracy and confidentiality.
Successfully participated in a number of RFP’s representing the services of the group. Operations
group expanded each year over the 6 year period growing from 2 to 9 people as new business was
won. Participated in the writing and negotiations of limited partnership agreements for new clients.
Assisted in developing pricing that was market friendly.
Evaluated different technology options for limited partner reporting system to service several hundred
limited partners for the feeder funds increasing productivity by 800%.
Led the Custody Research and Search Team. Wrote bi-annual custody survey research paper
documenting custodian capabilities through research and bi-annual custodian survey. Completed
custodian searches for clients as requested via RFP process.
Active member of the firm wide Alternative Investments Audit Committee. Developed an audit
assistance workbook for clients that clients were able to use to streamline their process for the audit.
Became a resource within the organization for consultants and clients to advise on audit issues
relating to valuation.
Chaired and staffed valuation committee responsible for determining fair value of hedge and private
equity funds within investment vehicles. Developed procedures for the committee to follow and
documented analysis for the committee to review.
Conducted search and negotiated contracts for new service providers that realized a savings of up to
60% for clients. Evaluated different vendor options for legal, audit, banking and
administrator/accounting agents.
State Street Corporation (Investors Bank & Trust), Boston, MA 2005- 2008
Vice President of Quality Assurance for Alternative Investments Client Group
Participated in the launch of the Quality Assurance Group for one of the largest clients in the
organization. Evaluated new security types and established adequate and effective controls and
procedures within the custody and fund accounting area as they specifically relate to bank-wide
standards, industry standards, and client specific requirements.
Responsible for determining trade processing inefficiencies and initiated corrective actions to
increase straight through processing from 92% to 99.5% for various security types. Initiatives
included system enhancements, client adjustments and the establishment of an automated trade
reconciliation process.
Point of contact for the 2005 Internal, 2006 Internal, 2006 SAS 70 and 2007 SAS 70 audits for the
department that resulted in improved ratings year over year. Coordinated the Private Equity 2006
interim audit that significantly improved the 2006 annual audit process.
Frank C. Vitiello
(781) 801- 5562
Page Two
Established quality assurance review of quarterly allocation schedules and capital statements for
Private Equity Partnerships that enabled group to meet tight deadlines and meet accuracy target.
Responsible for approving and tracking system changes for the client group. Represented client
group at bank wide committee to prioritize projects.
JP Morgan Chase, Boston, MA 2000-
2005
Team Leader for Mutual Funds Client Group/ Vice President (2003 to 2005)
Directed up to 65 staff members in the daily pricing of Mutual Funds, Stable Value, Commingled,
Common trust, Defined Contributions, Real Estate and Insurance funds. Oversaw internal and
external audits without any negative comments. Responsibilities included reconciliation with custody
and working with the client to ensure successful operation. Created and maintained service level
agreements with clients and associated business partners.
Led the conversions of 60 mutual funds to a new accounting system, 1,000 insurance accounts from
a previous service provider and several mutual fund mergers on insurance accounting. Actively
participated in three successful conversions from other service providers totaling $230 billion in
assets and over 140 accounts over a two-year period without any breaks.
Initiated reward and recognition programs to encourage and motivate team incorporating
achievements into annual planning and development process. Determined bonus and promotions for
high performers and devised specific development plans to coach employees with average or low
performance.
Accounting Manager for Insurance Accounting/ Assistant Vice President (2000 to 2003)
Set strategic goals and planned capital expenditures on technology for process improvement and
risk reductions. Worked with systems group and the client to improve productivity by 200% over a
six-month period. Improvements included enhancing existing system applications, developing new
applications and reducing client needs. Analyzed current and new systems to determine the best
solution after reviewing risk, industry trends, cost and workflow.
Improved performance of operating group to acceptable levels by continuously improving processes,
meeting with individuals and third-party providers. Tracked progress through action item log and
operations report and improved timeliness from 85% to 99.95% and accuracy to 99.99%.
Successfully rolled out new products to meet client needs including multi-managed/multi-class
accounting. Since initial roll out, client expanded product line from two options to fifteen options.
Creating customized solution to meet client needs including Gross A calculation and Schedule D.
Actively participated in RFP process including authored answers to RFP’s as well as follow up on
calls and presentations.
Ensured appropriate risk is taken and proper controls were in place to mitigate any unnecessary risk
resulting in the accuracy rate of 99.99%. Established procedures for complex mutual funds on new
accounting system.
State Street Corporation, Boston, MA 1990 - 2000
Accounting Manager/ Officer (1997 to 2000)
Managed converting operations from in-house record keepers to State Street over a one year period.
Recruited and trained a team of 30 employees to ensure business moved without any interruptions.
Frank C. Vitiello
(781) 801- 5562
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Accounting and Custody Supervisor (1993 to 1997)
Supervised daily calculation of NAV, ensuring monthly proofs and all audit requests are completed
within the time standards.
License
Education Series 3 Licensed
Boston College - Chestnut Hill, MA 1998
Master of Science in Finance
Saint Michael’s College - Winooski, VT 1990
Bachelor of Science in Business Administration
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