Service Years Experience

RESUME

Mobile: 999-***-****/882-***-****

E-mail: ***********@*****.***

Pooja Virdi Address: O-61-A VANI VIHAR UTTAM

NAGAR NEW DELHI-59

Summary: - Overall 5.5 years of working experience in Client relation and

development roles. Presently working as Service Co-Ordinator with UTC Fire

and Securities, I am responsible for, client interactions and reporting.

Current Job Status:

* Company Name: UTC Fire And Securities

Designation: Service Co-Ordinator.

Duration: From 9- May-11 to Till Date

Products Dealing with: - CCTV, Access Control System, Fire Alarm

System, Etc.

. Responsible for planning, monitoring & controlling all site activities

including manpower planning, resource planning & material planning.

Job Profile:

1. Attending of Customers Calls (Mail, Web And Phone) .

2. Logged the Service tickets in Software Accordingly.

3. Assigning of service Tickets to Engineers (NCR, Delhi and Out

Location).

4. Mail Intimation to Customers.

5. Taking Feed Back from Engineers.

6. Sending Updates to Customer accordingly.

7. Raising RMPO (Required Material entry in Software or Making Excel for

Manually )

8. Sending for Approval and follow up for Approval

9. Follow Up of materials to ensure timely collection of material at Ware

house or OEM

10. from Ware house and OEM

11. Creation Of DC (Delivery Challan)

12. Making Travel Approvals if Reqd.

13. Co-Ordination for Out Source Calls (Vendors) And Accordingly Billing

process and Taking Approval.

14. Making Performa Invoices (Quotations) As per Customer Requirement.

15. Monthly Attendance.

16. Making Open Job Sheet on Daily Basis (Calls And Engineers Records on

Daily basis)

17. Making Work Group Panel Report (Monthly Output)

18. Generating Diff Reports as per Required by the Management.

19. Documentation of Service Tickets and DC and rest of internal Co-

Ordination.

20. Tickets Closers in Software.

21. Maintain reports of stand by material, RMPO sheets On Daily basis.

22. Maintaining Venders & material detail.

23. Sending AMC Alert and follow ups on the same to till receive.

24. Sending invoice and Follow up for payment.

EMPLOYMENT SUMMARY 3 years Experience

* Company Name: Luminous Power Technologies Pvt. Ltd.

Designation: Sr. Executive Coordinator (Service)

Duration: From AUGUST 2007 to 5 May 2011

ACCADMIC QUALIFACTION

> Level : B.A (Pass)

:

> Level : XIIth

Name of Institution : C.B.S.E, NEW HOLY PUBLIC SCHOOL, New

Delhi.

COMPUTER KNOWLEDGE

. MS Word

. MS Excel

. MS Power Point

. Internets

. Outlook Express

PERSONAL PARTICULARS

Date of Birth : 5th SEP 1987

Father's Name : Mr. Sukhvir Singh Virdi

. Sex : Female

. Marital Status : Unmarried

. Correspondence Address : O-61-A Vani Vihar Uttam Nagar New

Delhi.

POOJA VIRDI.

Contact this candidate