Retail sales, Customer relationship management, Team managing

SUMIT BHATTACHARYA

‘To obtain a position that will enable me to use my strong organizational skills’

To,

The H.R Manager

Dear Madam/Sir,

I am enclosing my curriculum vitae for your consideration. I am very interested to explore my abilities and my

experiences in the organization through you.

I believe that the combination of industry experiences, sales knowledge and retailing skills to not only make me

an ideal candidate, but also a real asset to the organization.

For the past seven years I have worked with some of the well known brands, where I have gained a reputation

for making the right choices on key decisions about product selection, understanding requirements, promotions

and up sales. My prior work experience has given me a strong sense of client service and a comprehensive

understanding of the market.

To date I feel my strongest abilities are;

• Always ensuring that highest standards of quality and fully satisfactory customer service

• Managing and motivating those who work with me to increase sales and ensure efficiency

• Being able to warmly greet customers and then quickly find out what their needs are

I consider myself to be a dedicated one who posses excellent verbal communication skill and customer

orientation skills.

I feel that I would get the support through which I would be placed suitably in the organization.

In closing I would like to thank you for your time and consideration, and I hope to have the opportunity to

discuss the opening with you in person.

Yours’ sincerely

Sumit Bhattacharya

706-***-**** *****.**************@*****.***

PERSONAL STATEMENT

A professional with over all 7 years of quality experience in Customer Relationship Management and

Team management in Retail sales and Customer service. Strong training development skills to drive new

business through performance management training and refreshers arranging. Proficiency in monitoring

operations and maintaining long term customer relationships through high quality service.

C.S. COMMUNICATIONS.

APR’13 – JUN’14 (KEY ASSISTANT MANAGER - VODAFONE)

Duties

Set annual, quarterly, monthly and weekly sales and activity goals

Participate in annual and other setting of department revenue goals and assessment

Operate from an annual set of specific goals and objectives with time lines

Maintain healthy group dynamics

Escalate issues which cannot be resolved by the team

Provide guidance to the team based on management direction

FIRSTSOURCE SOLUTIONS LTD.

FEB’08 – MAR’13 (TEAM LEADER – VODAFONE - BENGAL)

Duties

Managing a team of 20 associates and achieving process sales target monthly basis

Ensuring maximum customer satisfaction by achieving performance parameters

Providing superior customer support and meeting the future expectations

Ensure optimum utilization of available resources to get efficient leadership into the team

Arranging training and refreshers on products to the new and tenured populations to get the results

Ensuring the development of team members through grooming and mentoring the executives

Leading and motivating the team for sales

Building team effectiveness by promoting a spirit of cooperation among the team members and

providing feedback on areas of improvement

Learnt a lot in Firstsource healthy work culture in this five years journey

INDIA INFOLINE LTD.

SEP’07 – FEB’08 (INSURANCE ADVISOR – ICICI PRUDENTIAL)

Duties

To make the cold calls and led 10 appointments per week

Selling the policies to the new clients as well as existing clients

Provide training and mentorship to the new agents

To develop long term relationship with the clients

To take active participation in business activities

Marketing Selling Dynamic

Able to promote a Strong closing skills High energy levels Highly motivated

Store and its products through effective Influencing skills Building relationships ‘Can do’ attitude

activities like leafleting and Up-selling

JAYSHREE INFOTECH INTERNATIONAL BPO.

MAR’07 – AUG’07 (CALL CENTER EXECUTIVE – US PROCESS)

Duties

Making outgoing calls to the US clients

Explaining the customers over the phone regarding products and services

Proficient in providing information on sell items

Access computer system to review client records

Sell closure and future expectation settings at the end

Started career in international BPO in US process helped me a lot to know about overseas clients

PERSONAL DOSSIERS

Academic Qualification : Graduated in BSC

Linguistics : English (Business level), Hindi (Conversational level)

Bengali (Fluent level), Nepali (Beginner level)

Address : Alipurduar Junction, P.S: Alipurduar, P.O: Bholardabri,

Dist: Alipurduar, PIN: 736123, West Bengal

Contact this candidate