Customer Service Safety

Robert A. Horton

***** ***** **** *****, *******, Texas 77429 281-***-**** *********@*******.***

Objective

Motivated; team oriented professional, seeking to join an organization in which I can utilize my previous

management experience, paired with recently acquired occupational safety and health education, to assist the

organization in increasing objective safety programs, achieving result driven solutions, and promoting a positive

safety culture throughout the organization.

Education

Bachelor of science expected 2015 columbia southern university

Major: Occupational Safety and Health

Related coursework: Technical Writing, Legal Aspects of Safety and Health, OSHA Standards

Associate of applied science 2005 lone star college

Major: Legal Studies

Related coursework: Business Law, Torts & Personal Injury Law, Interviewing & Investigations

Related Courses and Certifications

OSHA 10 & 30 Hour Construction

OSHA 30 Hour General Industry

CPR / AED Certified

Certified Texas Peace Officer

Skills & Abilities

safety & risk Management

Successfully implemented and maintained worker, pedestrian and traffic safety for various jobsites relating to the

construction industry, to include underground utilities, roadway building, and multi-level building construction.

Effectively coordinated the safety efforts of multiple locations simultaneously, while maintaining a diligent approach

in accomplishing the goals and policies of the company.

Promoted a positive safety culture among all personnel to ensure the continued success of the company’s overall

business efforts while maintaining a well-balanced relationship between management, line-level employees and

contractors.

Technical & Professional

Ability to utilize database resources and technical data in researching solutions for obtaining compliance. Experience

utilizing OSHA Federal Standards, Trade Organization Guidelines; as well as National, State and Local codes to

develop workplace practices that align with the business needs of the organization.

Relentless in fact finding, interview techniques, and accident investigations, including witness statements, and

detailed report writing, while assuring factual information and diligence is maintained.

Experienced in the application of Microsoft Office, Various Case Management Software, and Digital Photographic

and Video Equipment in performing job tasks related to the position.

Communication

Proven ability to effectively communicate verbally with all levels of personnel while maintaining a professional

business acumen and emphasizing focus on attaining results that attribute to the overall goals of the company.

Superb writing skills, with attention to the detail and quality necessary in achieving the comprehension of the

material to all audiences.

Previous and current work experience in which I have developed excellent interpersonal skills necessary in relating

to persons of all backgrounds. This skill has proven helpful in dispute resolution, directed problem solving, and the

ability to gain cooperative relationships in working with outside contractors, government agencies and various other

groups such as media outlets, public relations, and accident witnesses.

Experience

traffic safety coordinator tejas underground utilities, llc 2010-current

Review and implement traffic control plans with adherence to jobsite safety plans in an effort to maintain a safe work

environment for personnel, contractors, and the public.

Effectively coordinate and manage traffic safety officers for various jobsite locations; including training, safety

audits of jobsite set-up, and scheduling.

This position has also provided exposure to other areas of workplace safety such as trench safety, confined space

work, fall protection, machine and equipment hazards and PPE standards. I maintain a close working relationship

with the Safety and Health Director of the company and actively participate in walkthrough inspections and training

with employees.

operations manager – contract civil process Certified Civil Process 2007-2014

Responsible for developing and maintaining business relationships on a national level which included active marketing, client

relations, contract negotiation, customer service and effective time management skills to deliver the end product.

Preparation of legal documents, affidavits, and motions in conjunction with jurisdictional court rules.

Oversight, management, and field training of independent contractors in regards to hiring, scheduling, assigning tasks.

Responsible for maintaining office operations, databases, record keeping, jurisdictional filings and business accounting

practices.

Civil Investigator / Process Server Applied Security Technologies 2005-2007

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Responsible for conducting surveillance operations on both, civil and criminal investigations. Concentration of investigations

were primarily worker compensation cases, but also included theft, infidelity and child custody cases.

Preparation of investigation reports, witness statements, and affidavits while maintaining diligence in completeness.

Utilized effective time management skills to coordinate office and field operations to ensure that assignments and investigators

tasks were aligned with scheduling needs while maintaining client expectations.

Other responsibilities included maintaining office operations, opening new case files, performing background data searches,

witness and defendant location, and civil process operations.

Other work experience

Reserve Deputy Constable – Waller County Precinct 2 Constables Office 2011-current

Reserve Deputy Sheriff – Waller County Sheriff’s Office – 2010-2011

Duties include: enforcement of local and state laws, vehicle patrol and traffic enforcement, responding to emergency

service calls, report writing, public event details and special assignments.

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