Customer Service Data Entry

Lawanda Nelson

Data entry executive

Fort Lauderdale, FL

********@*******.*** - 754-***-****

To obtain a position to utilize my medical billing and coding,

customer service, and data entry skills and experience.

WORK EXPERIENCE

Data Entry Clerk

Cross Country Warranty - City of Sunrise, FL - May 2013 to April 2014

Performing heavy data entry duties such as entering information such as name, address & other details of all

customers for providing insurance & warranty in excel & spread sheets

Customer Service/ Collections Representative

Conventry Health Care - City of Sunrise, FL - November 2007 to March 2013

Handle 100 incoming and outgoing calls daily

• Use Microsoft Macess software program for customer service and collections.

• Use Microsoft Office Suite Products and the Internet to ensure proficiency and accuracy.

• Handle customer billing inquiries with providers timely.

• Manage physician changes and provider searches efficiently for customers.

• Maintain update of customer health record information daily.

• Research and analyze customer issues and concerns with billing.

Customer Service/Medical Billing & Coding Specialist

Archways - August 2006 to November 2007

Handle 100 incoming and outgoing calls to various internal and external customers.

• Manage a personal database of 40 customers daily.

• Personable and courteous to all patients.

• Receive inbound and outbound calls on comprised telephone system.

• Extensive knowledge of medical terminology, medical billing and Medicaid and Medicare billing policies and

procedures.

• Process 150 nervous and mental claims electronically daily.

• Verify beneficiary eligibility for both Medicare and Medicaid programs.

• Process patient information form case workers accurately.

• Ensure accuracy of all claims by maintaining current manuals such as ICD-9, CPT coding manuals (HCPC

codes) and Medicare and Medicaid updates.

• Maintain an accuracy rate of 90% on all medical claims.

• Administrative duties: faxing, filing, and copying electronic E-Mails to various departments.

Data Entry Clerk

City of North Lauderdale - March 2006 to August 2006

Filed commercial and homeowner permits for structural and security alarms timely.

• Compared data with source documents, or re-enter data in verification format to detect errors.

• Complied, sorted, and verified the accuracy of data before it is entered.

• Located and corrected data entry errors, or report them to supervisors.

• Maintained logs of activities and completed work accurately and timely.

• Selected materials needed to complete work assignments.

• Sorted materials needed to complete work assignments.

• Stored completed documents in appropriate locations.

• Ensured security of all private and personal information for all customers in company data base.

Customer Service/Data Entry Clerk

Nations Health Care - June 2005 to May 2006

Modified, updated, and processed via data entry existing clients demographics and codes in "Procall" and

"Careone" Programs.

• Reviewed and verified data such as: age, name and addresses of customers.

• Handled 50 incoming calls daily.

• Organized and worked with detail on all assigned projects.

• Opened and sorted large volumes of mail daily distributing them to various departments.

Medical Billing and Coding Specialist

Quality Medical Solutions - April 2004 to June 2005

Verified accuracy of billing data and revised any errors.

• Operated typing, adding, calculating, and billing machines.

• Prepared itemized statements, bills or invoices, and recorded amounts due for services rendered.

• Performed bookkeeping work, including posting charges and keeping other records.

• Input information on customers' bills by data entry in an expedient manner.

• Billed and coded 200 insurance claims daily.

• Accuracy rate 90%.

• Exceeded productivity goals monthly.

Customer Service/Data Entry Clerk

Pitney Bowes - March 2003 to April 2004

Answered large volume of incoming calls daily.

• Billed customers' accounts by data entry for payment.

• Provided high quality customer service for all customers and staff.

• Compared data with source documents, or re-enter data in verification format to detect errors.

• Loaded machines with required input or output media such as: paper, cards, disks, and tape.

• Selected materials to complete work assignments accurately.

Customer Service Representative

Home Buyers Warranty - March 2001 to March 2003

Scheduled appointments nationwide for contractors.

• Handled large volume of incoming calls using multi-line telephone system.

• Directed phone calls to the appropriate departments.

• Provided high quality customer service to all customers and staff.

• Assisted management with special projects.

EDUCATION

Medical Billing & Coding Specialist

SCHOOL OF HEALTH CAREERS LAUDERDALE LAKES - Lauderdale Lakes, FL

2004

SKILLS

Computer Skill, Typing Ms Word, Excel

ADDITIONAL INFORMATION

Skills:

Proficient in Microsoft Office Suite Products/Internet, Customer Service; Administrative duties: faxing, filing,

copying; multi-phone telephone; Data entry key strokes: 10,000 Alpha and Numeric; Excellent verbal and

written communication; Team Player; Excellent ability to multi-task; Intake Coordinator.

Contact this candidate