Customer Service Management

FA R R I O N D A N I E L S

*** ******** ****** *****: 704-***-****

Shelby, NC 28150 Email: ***********@*****.***

SOCIAL WORKER

A hardworking, dedicated Social Worker with recent education in the field of social work and extensive professional experience

building relationships with clients, collaborating with team members, and managing multiple projects simultaneously. Proven

track record of keeping thorough records, working closely with executive management, and fielding community resources to

best aid clients.

AREAS OF EXPERTISE

Social Work Problem-Solving Psychology

Client Relationships Intervention Assessments

Record-Keeping Critical Thinking Client Interviews

Collaboration Welfare Programs Community Resources

E DUCATION & TRAINING

Bachelor of Social Work, Limestone College, May 2014

Applicable Courses: Introduction To Social Work, Introduction to Psychology, Social Work Welfare Programs & Policy, Social

Work Research, Social Work Intervention, Critical Thinking

PROFESSIONAL EXPERIENCE

HOSPICE OF CLEVELAND COUNTY Spring 2014

Social Worker Intern

Complete assessments of incoming clients by conducting thorough interviews in an encouraging, professional manner.

Attend trainings regularly to gain greater understanding and knowledge of social worker practices.

Advocate for client needs by presenting their cases in a clear, concise way.

Find resources for clients and evaluate effectiveness of resources and intervention plans.

Collaborate closely with colleagues to better help all clients.

AMBASSADOR, GAFFNEY, SC MARCH 2011 – September 2011

Machine Operator

Operated press machine, pulled tickets, and packed out product.

Demonstrated ability to work efficiently, positively, and with a focus on customer service.

COMMUNITY LIVING & CHOICES, KINGS MOUNTAIN, NC MAY 2009 – December 2009

Habilitation Technician

Submitted to and reviewed reports and problems with superior.

Visited individuals in homes and attended group meetings to provide information on agency services, requirements,

and procedures.

Transported and accompanied clients to shopping areas and to appointments, utilizing personal automobile.

Kept records and prepared reports for owner and management concerning visits with clients.

PERFORMANCE FIBER, SHELBY, NC FEBRUARY 2008 – May 2009

Packer

Opened and slid bag covers over forms for filling.

Worked hard, efficiently, and productively, meeting all deadline requirements consistently.

Farrion Daniels Resume, Page 2

TRUES KIDS, GASTONIA, NC APRIL 2007 – February 2008

Residential Counselor

Oversaw daily group activities of residents in institution.

Submitted to and reviewed reports and problems with superior.

Completed thorough, detailed reports for executive team that outlined client behavior and visits.

SUNPATH LLC, GASTONIA, NC NOVEMBER 2006 – February 2008

Community Support Associate

Transported and accompanied clients to shopping areas and appointments.

Cared for children in clients’ homes during appointments.

Advised clients regarding food stamps, childcare, food, money management, sanitation, and housekeeping.

KOSA, SHELBY, NC JUNE 1996 – December 2003

Draw Twister/Back-Up Supervisor

Operated machine that twisted large quantities of polymer fibers.

Completed tasks efficiently and on time, often under great deadline stress.

Performed basic and routine maintenance on operator.

Supervised other employees and operations when management was unavailable.

COMMUNITY INVOLVEMENT

RAPE CRISIS CENTER, Spartanburg S.C. SPRING 2014

Volunteer

Attended extensive volunteer training sessions to best learn how to work with and help victims of rape.

Gained extensive education of proper procedures and methods regarding rape victims.

Contact this candidate