Customer Service Sales

EMMANUEL O. AKINSELURE

***** ******** ******, ***. ** Germantown, Maryland 20874

Phone: 205-***-**** ***********@*****.***

Seeking employment as Administrative Asst Sales .4 years of managerial ability, customer experience, recruiting, training, and performance evaluation.

Non-profit organizations ADP System Sales expertise Educational Institutions

PROFESSIONAL SUMMARY

Master of Business Administration. Provides overall program management. Successfully manages organizational goals.

Ability to use the ADP system to approve timesheets.

Ability to oversee administrative operations directly related to the management

Use Microsoft Word, PowerPoint, and Outlook.

Ability to use the ADP system to recruit qualified candidates.

Ability to cooperate and collaborate with other departments to provide interdisciplinary coordination. Able to multi-task and work in a changing, fast paced environment.

Adheres to performance standards of regulatory agencies and recognizes standard of care.

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SEEC, Silver Spring, Maryland

MANAGER (September 2010 - Present)

Responsible for planning and directing the work of employees, monitoring their work, and taking corrective action when necessary. Has a staff of people who report to him. Serves as the point of contact to gather necessary resources from organizations.

Makes sure that all staff is updated with required trainings. Has the power to hire or fire employees.

Recruit qualified candidates to fill vacancies.

Handles individual plans for participants and develops monthly reports to supervisor on their progress. Approves timesheets. Monitors the effective implementation of the Individual Plan.

Applied structured change management approach and methodology to organizational changes.

COMMUNITY CONNECTOR II (June 2009 – September 2010)

Assists members of the SEEC organization meet their individual needs and connect with the community.

Exhibited excellent customer service skills to implement consumer programs and behavioral plans. Provided personal care for participants as needed.

Maintained the health and safety of all participants. Helped participants maintain their homes and personal items.

Giant Eagle Grocery Store, Gaithersburg, Maryland January 2009 –June 2010

SALES ASSOCIATE

Usually the first person a customer meets when entering the store. Expected to create and maintain a relationship with customers in order to achieve sales goals and represent the store in a positive manner and to ensure recurring business. Assist customers with choices.

Worked closely with customers to be able to resolve their complaints in a satisfactory manner. Provided customers with product knowledge in terms of features and warranty along with any special discount or deal that the product holds.

Maintained the visual appearance of the store by managing store displays and keep abreast of trends and competition. Upheld product safety and sanitation guidelines.

PRIOR EXPERIENCE: Saw Man, Glasforms. Birmingham, Alabama (4 months); Information Officer, Eddie Gibson International Ministries. Monrovia, Liberia (3 years); Youth Pastor, Bethel Banjor. Monrovia, Liberia (7 years); Director of Neighborhoods and Schools, Sober Watchman Ministries. Monrovia, Liberia (4 years). WASMAT Teacher Assistant Monrovia, Liberia (4 months).

Education

MASTER OF BUSINESS ADMINISTRATION, 2012

Keller Graduate School of Management, Bethesda, Maryland

BACHELOR OF THEOLOGY – Magna cum Laude, 2001

United Methodist University. Monrovia, Liberia

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