Sales Customer Service

Professional Summary

A great self-motivator with exceptional interpersonal, communication and

critical thinking skills, seeking to acquire a challenging position that

can utilize vast professional skills and support long-term career growth.

Skills Summary

Dynamic and focused individual recognized for drive, efficiency, and

unfaltering work ethic. Skilled at learning new concepts quickly, working

well under pressure, and communicating ideas clearly and effectively.

Capable of taking initiative, working independently and leading others.

Project Management Microsoft Office Suite Deltek

Travel Administrator Mac Smart Search:

Written Correspondence Great Plains applicant tracking

Advance Office Skills FileMaker system

Calendar Maintenance ACT!

ADP

Education

Tusculum College - Knoxville, TN

Bachelor of Science, Organizational Management and Human Resources

Roane State community college - Oak Ridge, TN

Associate of Applied Science, Contemporary Management, Business

Graduated with honors: Cum Laude

Professional Experience

Mary Kay, Inc., Knoxville, TN

2/2012- Present

Independent Beauty Consultant/Sales Director-in-Qualification

< Create, operate and maintain a 100% commission pay, home-based business;

inventory,

marketing, client/referral databases and yearly business taxes

preparation

< Acquire new clients through networking events, referrals and cold

calling; develop marketing

< Lead trainings, one-on-one and in group settings, for personal and

professional team

development

< Recruit, on-board, train and develop a team while enrolling their

personal business goals into the

team goals; personally recruited and lead over 40 team members in 3

different states

< Constant team communication to set and reach goals, motivate, assist as

needed and to perpetuate

our team vision and corporate mission

< Top Ten in Retail Sales and #3 in Recruiting in 2012 and Top Five in

Retail Sales and #1 in

Recruiting in 2013; both years among 2,000+ consultants

< Assist clients with personal care concerns and needs through an

evaluation, sampling and

follow-up process; give exceptional customer service before, during

and after the point-of-sale

< Conduct sales and educational presentations; create sales campaigns and

rewards programs; build

relationships and partner with local businesses to promote the product

and service

< Collect and process customer payments, returns and exchanges

< Set daily, weekly, monthly, quarterly and yearly goals for sales and

team growth

World Travel Service, Inc., Knoxville, TN

7/2010- Present

Office Manager/Client Services

< Assist the President and Vice President at the corporate headquarters

< Executive assistant to the area-wide sales manager in all tasks

< Assist regional sales team from all three offices with proposal

preparation, project management

and other tasks as needed

< Execute administrative duties while streamlining processes and

maximizing time

< Human resources assistant: correspondence with prospective employees

and maintaining resume files, conduct candidate screening and testing,

maintain personnel files, manage employee training and development,

new employee onboarding, employee relations and monthly/quarterly

reporting to HR manager

< Accounting responsibilities include daily bank deposits, journal

entries, account resolution, invoice reconciliation and check requests

< Responsible for company commission payments, debt collection,

deduction resolution and monthly account reporting for over 500

vendors, 120 employees and regional offices

< Assist the sales team from all three offices with proposal preparation

and project management

< Sustain office supplies, outside vendor negotiations, facility

maintenance for corporate building and tenants, shipping, receiving

and office equipment maintenance

Navarro Research and Engineering, Inc., Oak Ridge, TN

1/2008-7/2010

Corporate Receptionist

< Performed administrative duties for a government contractor to

maximize office efficiency and profits

< Previously a two person position - held position alone plus took on

tasks from all company departments

< Acting office manager and executive assistant to the President/owner

of the company

< Human resources assistant

< Travel administrator for international and domestic travel for over

450 employees assuring compliance with government per diem rates

< Supported business development team with Request for Proposals

< Sustained office supplies, vendor negotiations and procurement, event

coordination, and office equipment maintenance

< Daily interaction with clients and employees, both domestic and

international, at all levels, for a highly fast-paced culture

Moved to Tennessee

6/2007-1/2008

CDS Office Technologies, Champaign, IL

9/2006-6/2007

Receptionist

< Assisted office manager with all administrative duties

< Supported President of Sales

< Aided sales department with contact databases and customer projects

< Accountable for shipping, receiving and tracking of equipment and

supplies

< Organized office and prepared for group gatherings

< Daily client interaction

< Maintained inventory

Other Experience

Department of Public Works, Savoy, IL

3/2005-9/2006

Landscape Maintenance Operator/Dump Truck Driver

Wireless Mikes, Champaign, IL

7/2005- 6/2006 Sales Associate

Champaign Park District, Champaign, IL

4/2003- 12/2005 Building

Supervisor/Group Leader/Lifeguard

Tolono Public Library, Tolono, IL

3/2003- 7/2005 Night Supervisor/Clerk

Awards and Affiliations

< Society for Human Resource Management (SHRM)

< Tennessee Valley Human resources association (TVHRA)

< International Scholar Laureate Program, two-time Nominee

< Phi Theta Kappa International Honor Society, Beta Alpha Chi Chapter

< Dean's List, Roane State Community College

< Employee of the Month, Champaign Park District

< National English Merit Award, United States Achievement Academy

Contact this candidate