Manager Customer Service
Resume:
David C. Hatch
**** **** ******** ****** *******, Arizona 85234
Cell: 480-***-**** *******@*****.***
Objective To make a significant contribution to a company by utilizing my
management, leadership, system and process development skills. With an
emphases in the areas of quality, productivity and process improvement
while achieving all customer commitments and requirements.
Qualifications 18 years of management experience over a wide variety of areas such as
operations, production, quality, coatings, welding and special processes.
20 years of aerospace / aviation experience dealing with manufacturing,
repair and coating processes.
- Integrity - Dedication -Vision -Dependable
- Problem Solver - Assertive - Focused - Adaptable
Experience Accuwright Industries, Gilbert, AZ 2012 - Present
Production / Operation Manager / FAA Repairman
- Responsible for managing the day to day operations of Production,
Quality, Process Engineering, Customer Service and Maintenance.
2006 – 2012
Jet-Hot LLC, Tempe, AZ
General Manager – Southwest Division
- Responsible to direct and coordinate all functions within the Arizona facility.
- Company and division system development and implementation.
Aero Design & Manufacturing Inc., Phoenix AZ 2005 - 2006
Production Control Coordinator
- Functioned as a liaison between company and our major customers, including
Parker Hannifin, Eaton Aerospace, Williams International, Sargent Controls,
L-3 Communications, etc.
Advanced Materials Technologies Inc. Tempe, AZ 1994 - 2005
Manager – Rotating & Static Components Repair Operations
Manager – Special Operations
Manager – Flame Spray Operations
Assistant Manager – Flame Spray Operations
Achievements Tasked with increasing facility labor to revenue from an average of $46 hour
to over $85 per hour. This task was achieved in a 5month time frame and
continued to increase over the next 33 months to a labor to revenue of over
$186 hr.
Achievements Through the implementation of lean manufacturing practices Managed a
Regional Facility for over 5 years that continually maintained the highest
[CONTINUED]
“First Past Yield” [average of 99+%] and “On Time Delivery” [average of
98+%] percentages within the organization.
By applying Deming Theories and practices reduced an average production
TAT of 7 working days to a TAT of 1 working day within a 3 month period.
As Production Control Coordinator, functioned as a liaison between
company and our major customers. Identifying alternative processes and
coding, successfully implemented new procedures resulting in streamlining
the manufacturing process and reducing operating costs significantly and
improved delivery capabilities by 15%.
Failure of mandatory industry audit after a company downsizing required
immediate corrective action. By addressing morale problems and through
root cause corrective action over the next three month period, was able to
pass next two audits with “no findings” (no faults found).
As Special Operations Manager targeted to move all products out within a
48 hour period of time. Through reorganization of systems, processing in
groups and establishing a visual tagging system that was easily
implemented, was able to improve turnaround time from 35% to 90% in a
six month period of time.
Education Arizona State University
B. S. – College of Engineering, Aeronautical Technology
Cochise College
Professional Pilot Program
Related
Lean Practices – UNC, Toyota, Blackerby Associates, Inc. Etc…
Training
FAA Repairman
Metal Spray Operations (Cold Spray, Plasma, Thermal, Arc Wire, Wire, and HVOF)
Robotic programming skills
Certified IRB6 Robotic Mechanical Maintenance Technician
Certified – ISO Internal Auditor
Commercial Pilot Certificate (Multi-Engine and Instrument Rating)
Certified Flight Instructor (CFII)
Ground Instructor Certificate: Advanced Ground and Instrument Ground
“Boeing -737” Systems Course (Arizona State University)
Computer Windows, MS Word, Excel, PowerPoint, Outlook, Mas90, ProAptive,
Apttool, E2 Shop System
Contact this candidate