Customer Service Sales Associate

Ash Millner

Sales Associate - Kohls

Wilmington, DE

**********@*****.*** - 302-***-****

WORK EXPERIENCE

Sales Associate

Kohls - October 2012 to Present

Assist customers throughout the store

• Retrieve and replenish merchandise

• Responsible for keeping assigned area cleaned and well stocked

• Trained associates in navigating/using RF device for MLS

• POS Cashier experience

Service Desk Specialist

Delaware Department of Technology and Information - May 2013 to June 2013

Took calls and troubleshoot networking, hardware, and software problems

• Documented steps and procedures taken to solve or work on the issue at hand

• Created and documented support tickets in a ticketing system

• Interacted with state employees in an effective and professional manner

• Familiar with Active Directory, RDP, command prompt, and many other software for troubleshooting issues

Student

IT Works Program - February 2013 to June 2013

Information Technology Training

• 100 hours Professional Development Training

• Developing soft skills

• Cisco IT Essentials: PC Hardware and Software

• CompTIA A+ certification

Volunteer Server

Emmanuel Dining Hall - April 2011 to May 2011

Effectively and consistently followed procedures and guidelines for proper food handling

• Recognized for leadership ability and multi-tasking

• Served meals to people of lesser fortune who were homeless or without employment

• Helped maintained cleanliness of facility

Laborer/Mover

Milton Moving Co - January 2009 to June 2009

Loaded and unloaded truck

• Transported goods to and from salvage, storage, surplus, and central receiving

• Implemented safety guidelines to insure personal safety for myself and coworkers and to make sure

customer's property was not damaged

• Packed and unpacked furniture to provide protection to customer's furniture

EDUCATION

Delaware Technical Community College - Wilmington, DE

August 2011 to October 2013

Pencader Charter High School - New Castle, DE

January 2009 to June 2011

Archmere Academy - Claymont, DE

August 2007 to January 2009

ADDITIONAL INFORMATION

SKILLS/ ABILITIES

• Critical thinker • Ability to obtain and process I information

• Active listener • Ability to plan, organize, and prioritize iiiiiiiiiiiiii work

• Excellent customer service • Fluent in Microsoft Office

• Ability to make decisions and solve iiiiiiiiiiiii problems • Good time management

• Ability to work in a team structure • Ability to analyze quantitative data

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