Sales Customer Service

Robert Harvey Mobile: ***-

***-****

**** ****** ***** *****, ********, TX 75071

********@***.***

Director of Sales / Regional Sales Manager

Territory Manager / Rep Management / Strategic & Tactical Planning /

Customer Service

Process Improvement / Change Management / Negotiations / Budgeting / P&L /

Forecasting Teambuilding / Alliances / New Product Development and

Implementation

Award winning sales and business development executive. Formulates and

executes win - win strategies aligning markets, products, channels,

effective sales operations and goals for competitive advantage and improved

ROI. Increases market share, sales revenues and margins through innovative

marketing, product positioning, and relationship building.

Graduated with B.S., Psychology, University of Kansas, Lawrence, Kansas.

Accomplished speaker and trainer. Made 100+ professional presentations over

the years internally and at industry meetings.

LinkedIn: www.linkedin.com/in/robertharvey2

Web Portfolio: www.careerhosting.com/robertharvey

Leadership

. Driving Positive Change. New warehouse management system was a

disaster with fill rates dropping from 500 orders per day to 80.

Implemented plan resolving issues in five weeks with no loss of

customers.

. Training and Increasing Market Share. Directed the activities,

training, and evaluation of the independent sales representatives,

which improved sales and increased market share.

. Selling Company. Decision made to sell family business. Overcame

doubts and made 12 presentations in two weeks. Sold to a strategic

partner. Maximized benefit to shareholders, family and employee group.

. Leading for Profit. Served as the "point person" managing price

increases to ensure profits based on the ongoing analysis of

fluctuating operational business costs.

. Resolving product issues. New product formulation unusable and

unsellable. Visited dissatisfied customers personally to resolve

issues. Open communications minimized problem quickly with minimal

financial impact.

Business Improvement

. Turnaround. YTD sales lagging in final two months of year. Created

promotion and motivated sales team, increasing sales 35% and achieving

all annual sales goals.

. Improving customer service. Retail division in disarray and unpopular

in industry due to poor service. Recruited cross functional team.

Developed accurate stock analyses and communications processes

improving all aspects of customer service.

. Driving Business growth. Decision made to expand product line from

2000 to 5000. Personally created new part numbers, bill of materials

and costing/sale price. Product addition supported rapid growth in

revenues and new customers.

. Operating Efficiency. Managed the OEM, house, and export accounts by

effectively handling relationships with customers; developed and

presented proposals to major accounts.

Robert Harvey, Page 2

Career History

National Director of Sales Industrial, Carlisle Food Service, a $1B

manufacturer of food service and sanitary maintenance products for

industry, 2012 - 2013.

. Responsible for developing and executing a national sales plan for

outside team of 60.

. Coordinate new product launches.

Retail Sales Manager, Mueller Industries, Inc., $1B plumbing/hardware

manufacturer/Supplier, 2012.

. Assisted National Sales Manager with large account sales and

relationships with companies including Orgill, Ace Hardware, True

Value Hardware, Do-It-Best, Menards and Grainger

. Increased retail sales revenue which improved new opportunities for

growth.

. Developed sales strategies to launch new product development

throughout the retail channel utilizing direct mailings, blast email

and trade shows.

. Managed over 10 trade shows each year and traveled extensively to

increase sales.

. Served as the "lead person" on managing price increases to ensure

profits based on the ongoing analysis of fluctuating operational and

material costs of the business.

President, Harvey Custom Signs, LLC, startup supplier of custom signs,

banners and vinyl goods, 2009 - 2012.

. Drove sales and marketing including: new and existing business

relationships, direct mail campaigns and web site social media

outlets.

Co-Owner, VP of Sales and Marketing (2005 - 2007), National Sales Manager

(2003 - 2005), William H. Harvey Company, $85M manufacturer of

plumbing/hardware products.

. Directed four Regional Sales Managers and two sales support staff with

42 independent sales rep agencies selling over 4,000 products.

. Assisted the President with large account sales and relationships with

companies including Lowes, Home Depot, Ace Hardware, True Value

Hardware, Do-It-Best, and Menards.

. Developed sales strategies that grew the private label business from

30 to 130 accounts.

. Managed over 20 trade shows each year and traveled extensively to

increase sales.

Regional Sales Manager (1998 - 2003), William H. Harvey Company.

. Managed and evaluated 42 independent representative agencies selling

in the United States and Canada.

. Coached sales representatives to achieve and exceed sales quotas in

each product market.

Sales Associate / Sales Manager (1995 - 1998), William H. Harvey Company.

Managed house and OEM customers. Handled 30-40 trade shows each year

selling up to 2,000 product items.

AWARDS AND HONORS

Distribution America - 2006, United Hardware - 2006, Pro Group Inc. - 2004,

2005, Do It Best Corp. - 1999, 2003, 2005; California Hardware - 2002, Home

Depot - 2000, 2002, Ace Hardware - 1999, True Value - 1998

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