Dee Mayberry
Hempstead, TX ****5
Mobile Phone 832-***-****
Email: **********@*****.***
WORK EXPERIENCE
Patient Service Technician Supervisor
November 2010-Present
Laboratory Corporation of America
Assist and resolve patient concerns and register all patients. Assume on call responsibilities to ensure adequate staffing and problem solving. Work closely with nursing and ancillary departments in effort to maintain team work. Maintain quality assurance statistics, patients wait time, and reports to managers. Perform phlebotomy on infants, children, and adults. Demonstrate proficiency in data order entry and processing of lab specimens. Perform lab assessments and the alloquoting of specimens. Perform these tasks in an outpatient setting. Perform front and back office duties. Perform employment, random, and court ordered drug testing. Demonstrate strong customer service skills through a patient-centric approach. Supervise the activities of 25 patient service technicians and the operations of Patient Service Centers according to established policies and procedures.
Collections Team Leader
July 2008-December 2010
American Red Cross
Blood Collection Services
Organize blood drives throughout the state of Texas. Perform physicals and histories on donors. Perform Phlebotomy on donors. Process the blood donations and prepare specimens for shipping to the laboratory for testing. Ensure effective customer service to co-workers and to donors. Perform all duties and responsibilities in compliance with the standard operating procedures, SQUIPP, CFR, OSHA and other Federal, State and Local regulations. Perform clerical administrative functions to provide documentation to ensure donor and recipient safety.
Lab Supervisor
January 2005-June 2008
University Of Texas Medical Branch (UTMB)
Laboratory Services
Supervise a staff of 10 Phlebotomist. Perform problem solving when problems occurred. Educate staff on new computer programs when they were updated or installed. Staffed phlebotomist at understaffed labs when needed. Utilized temporary staff services when regular staff was unavailable. Performed quality control in all labs. Controlled regulated forms and performed inspections to ensure labs were in compliance with the FDA regulations. Provide medical care to patients inside correctional facilities. Performed phlebotomy on patients and provided education on all test performed. Assist doctors with emergency and minor procedures. Administer medication with a doctor’s note. Perform DNA testing on all patients. Perform HIV testing and counseling. Performed data entry and ordering of medications using the FORVUS and EMR systems.
Office Manager/Massage Therapist
July 2005-July 2007
Calder’s Mane Event & Day Spa
Managed a crew of 14 therapist. Performed clerical duties such as scheduling appointments, preparing therapist work schedules and payroll. Organize health fairs and Spa parties. Regulated the office standards to ensure spa stations met and exceeded state regulations to pass state and health inspections. Ensure therapist license and qualifications were current with state requirements. Provide therapeutic massages, facials, body wraps and other spa treatments.
Certified Medical Assistant/Office Manager
May 2002-January 2005
Central Texas Otolaryngology Consultants
Triage patients for doctor’s appointments. Perform physical and histories for the doctor. Administer allergy injections, steroid injections, and flu vaccinations. Performed phlebotomy on patients. Provide allergy testing and compounding of allergy serum for allergy treatment. Assist doctor with minor office procedures and assist with weekly surgeries at the local hospital. Schedule appointments, surgeries, and performed insurance verification and billing. Performed problem solving. Perform the interviewing and hiring of qualified candidates and performed the task of termination when needed.
Certified Medical Assistant
January 2002-January 2003
Trinity Medical Center
Provide total patient care in a hospital setting. Obtained vital signs on all patients. Assist doctors and nurses with patient care. Assist patients with baths, hygiene care and nourishment. Performed routine and stat labs.
U.S. Army
August 1995-January 2001
Combat Medic
Combat Medical Assistant. Assist with patient care of soldiers in civilian and combat environments. Assist doctors with minor and emergency procedures. Provide soldiers with accurate medical records. Performed injections, immunizations and phlebotomy on all soldiers.
EDUCATION
Certification
March 2013-April 2013
CE Massage Therapy
Massage Instructor Program
Certification
January 2002-August2002
European Massage Institute
Certification
February 2001-January 2002
Medical Assistant
Bryman College
CERTIFICATION
Massage Therapy Instructor
December 2013
American Association of Medical Assistants
January 2002
Registered Massage Therapist
September 2002