Sales Customer Service

Summary of Qualifications:

. Trainer of CCH software Profx scan, Tax, PDFlyer, Adobe Acrobat, Auto

Flow, Document and best practices for accounting firms.

. 6 million dollars of clients for Insights and Solutions L.L.C 2012-

present day

. Trained, mentored, coached and managed a sales team of 25 people

. Worked side by side by the owner of the company for both residential

and commercial projects which included interviewing, hiring and

managing a crew from the project start through the finish.

. Results-driven with exceptional practical judgment and attention to

details with skills in developing process improvement, risk

management, and team management directives.

. Over 25 million dollars in residential and commercial real estate sold

from 2005-2010

. 9 years sales experience

. Excellent communication skills and positive but firm attitude

Professional Experience:

Insights and Solutions L.L.C Professional Recruiters

February 2010- (Present day 35-50 hours week)

Director of Business Development (east coast)

. Lead a team of 45 people to seek out new clients and sell our services

as a recruiting agency to various industries.

. Held sales training seminars so team members were very effective at

earning new clients

. Responsible for making sure candidates were pre-screened and qualified

before team presented to clients

. Ensured our clients would have qualified candidates with in a 6-24

hours time span.

. Our team increased our closing rate 22% since I joined.

. Determined what industries are best to work with depending on market

trends.

. Adapted to rapidly shifting organizational goals, keeping recruiting

performance in step with company growth by working closely with the

sales and operations departments.

. Designed recruiting policies, procedures, reporting and organizational

structure for consistent and measurable recruiting performance.

. Supervised the hiring process in a high-volume/time-sensitive

environment, working directly with managers for all area clients and

managing candidates through the process to have them placed on

assignments.

. Placed high-end technical professionals in the area of Information

Technology Industry in contract positions. Specialized in Software

Engineers/Architects (Distributed and Mainframe), Database

Architects/Developers/Administrators, Network/System/Security

Engineers, Web Developers, Quality Assurance/Test Engineers, Technical

Program/Product/Project Managers, Development Managers, Accountants,

and Business Analysts.

. Effectively recruited candidates through Internet research, internal

database, cold calling, referrals, networking, and other strategies.

. Responsible for checking references, negotiating terms and rates for

each project, coordinating the interview process, extending offers, and

closing candidates.

. Performed extensive recruiting for Senior Software/Database Developers

with heavy focus on technologies such as: C/C++, (Windows &

UNIX/Linux), .NET, Java/J2EE, SQL Server, and Oracle.

Software Consultant

CCH, Torrance, California (Seasonal Contract Position January

2007 - February 2010)

Contract position not renewed due to cut backs. In fact no contractors

were reinstated. I will provide my supervisor who

Is still currently employed at CCH, and will verify for you.

. Performed consultative training sessions (Best Practices) with the

clients providing them suggestions for workflow solutions using the

CCH ProSystem fx Scan Software and electronic workpapers within Adobe

Acrobat.

. Conducted detailed training sessions on the CCH ProSystem fx Scan

software and PDFlyer as well as Adobe Acrobat.

. Followed up with clients on a regular basis during tax season to

ensure a successful implementation of the software, trouble shoot

situations as needed.

. Directed, supervised, supported and coordinated the project staff.

Project Manager/Property Manager (May 1999 to

January 2010)

South Branch Investments Contracting and Property Management, Bridgewater,

New Jersey

. Provide customer service by responding to concerns regarding their new

investment, including interior and exterior design.

. Recruited hired, and supervised site personnel positions included

engineers, architects, and all logistics

. 0rganized and worked with multiple subcontractors with crews ranging

from 12 to 65 people.

. Communicated intensively with clients, sub-contractors and vendors to

establish cordial/effective working relationship.

. Accountable for quality control compliance of building codes and

regulations, working with State/local inspectors to ensure the highest

level of quality, and conforming to municipal codes.

. Responsible for the daily maintenance in the commercial property

holdings, including but not limited to:

o Advertising and listing vacancies, meeting with qualified renters,

and processing applications (maintained an average of 93% occupancy

levels)

o Collecting and reporting Rent Rolls, received via mail or in person

collections to ensure on-time receipts, and initiated procedures to

collect delinquent accounts

o Coordinating repairs with licensed contractors when I could not

facilitate the repair myself

o Maintaining the property grounds, ensuring the property and

building were clean and free from hazards

o Working with housing and fire inspectors to ensure buildings and

individual units all passed the inspection and were up to municipal

and state code

. Exhibit sharp business acumen in capacity as a back office manager

responsible for accounts payable, accounts receivable, payroll, and

individual taxes

Sales Associate

Various real estate offices in New Jersey

(October 2003 - January 2011)

. Team lead for a team of 10 professionals. Organized regular meetings,

developed business and marketing plans to increase sales revenues,

provide better customer relations and customer services.

. Work closely with clients to discuss individual concerns relating to

selling their home and investing in a new home or assisting in finding

a new site to build a custom home.

. Develop customized marketing strategies to facilitate a successful

sale of clients' homes by scheduling advertising, open houses, and

broker opens which resulted in a higher perceived value of the

clients' homes and increased price received.

. Identified business targets, developed sales plans, strategically

planned mailers and teamed with each General Manager in achieving

goals.

. Prepare Comparative Market Analysis from the Web Research, and created

presentations using graphic design and PowerPoint presentations for

homeowners to demonstrate analysis of current market trends and

advertising ideas.

. Used various advertising to saturate our target markets in order to

produce more sales.

Education and Training:

Farleigh Dickinson University, Madison, New Jersey

Bachelor of Science in Computer Graphics and Business Management (May 1998)

Weichert Real Estate School - New Jersey Real Estate Sales Associate

License (October 2003)

Homeland Security- Volunteer for Simmunations, martial arts, and close

quarters combat tactics training for ICE, and other federal and local

agencies (2004-2013)

ISSA Personal Trainer Certification

CRP & AED Certified

Martial Arts Trainer with over ten years of teaching various martial arts.

Computer Skills:

Highly proficient in Microsoft Applications - Word, Excel, PowerPoint,

Outlook, Explorer, Various CRM applications, ProSystem fx Office

Applications - Scan and PDFlyer, Adobe Acrobat, and Adobe Photoshop

Working knowledge of ProSystem fx Office Applications - Document,

Tax, and Engagement.

References available upon request

[pic][pic][pic]

Contact this candidate