Service Manager

racy Leon Pacheco

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***** ******* ******, *********, **** 44105 * 216-***-**** * *************@*****.***

EXECUTIVE SUMMARY

Experienced Social Worker with twenty plus years of social services/Social Work experience. Possessing

strong, knowledgeable and supportive work ethics which ensures consistent and measurable results for

the population being served.

EDUCATION

CLEVELAND STATE UNIVERSITY, Cleveland, Ohio

Bachelors of Arts in Social Work, (B.A.S.W) 1993

RELEVANT EXPERIENCES

Employment and Family Services, Cleveland, Ohio

Eligibility Specialist; 1999 to 2013

• Conduct comprehensive client assessments face to face or via telephone interviews to

determine eligibility for Food Stamps, Medicaid, and Disability Assistance.

• Compute client budgets and verify documents.

• Approve/deny applications.

• Attend community collaborative meetings.

• Provide referrals to other health and human service providers when deemed appropriate

to do so to assist and improve the quality of client’s life.

• Attend trainings and informative meetings as needed as related to job duties.

• Maintain regular contact with service providers to assist clients with meeting identified

goals.

Murtis H. Taylor, Cleveland, Ohio

Case Manager; 1997-1999

• Assisted clients with daily living skills.

• Create and monitor case plan compliance of clients.

• Maintain client case records for review by State and Mental Health Board.

• Provide client referrals to any appropriate/identified community services.

• Assist clients with the medical benefits application process.

• Attend trainings and informative meetings as related to job duties.

• Maintain regular contact with service providers to assist clients with meeting identified

goals.

• Prepare case summaries and reports for the purposes of evaluating client progress.

• Assist clients with community integration.

Cuyahoga County Department of Children and Family Services, Cleveland, Ohio

Social Services Worker III; 1995-1997

• Investigated allegations of Abuse and Neglect.

• Provided ongoing services in accordance with agency policies, procedures and social

work practice.

• Filed for custody and protective court orders via the Juvenile Court system on behalf of

children which could result in their being removed from their previous legal guardian’s

care and placing them in a foster home or relative home environment.

• Maintained family case records while assessing and evaluating case compliance.

• Referred clients to appropriate/identified community services when deemed appropriate

to do so.

• Transported families to visits and programs when determined to be necessary.

CERTIFICATIONS

• Licensed Social Worker in the State of Ohio, 1993-present

References available upon request

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