Manager Service Representative
Resume:
Leanne Turner Coulombe
Alpharetta, GA 30004
******.**********@*****.***
Education
Georgia Southern University, Statesboro, Georgia August 2010- December 2013
B.A. Management/ Human Resources Management; Finance Minor
Summa Cum Laude
Specific Applied Team Projects
• Developed a large scale HRIS assessment and implementation recruitment business proposal
• Developed a compensation plan including job analysis, job evaluation and external competitiveness
• Developed a benefit package from the finance perspective
Work Experience
Navy Federal Credit Union February 2014- April 2014
Member Service Representative
• Maintain a cash register of approximately $13,000 while processing member transactions
• Open new accounts, apply for credit cards and loans, explain balances and fees, greet members
The Islands Statesboro February 2012- November 2013
Leasing Agent Manager
Standard Duties
•Oversee payment was collected from 400 tenants and explain account charges to tenants
•Communicate with delinquent tenants/ guarantors by explaining the payment process and filing evictions
•Market property to potential tenants for leasing opportunities and review and sign lease agreements
•Manage a Microsoft Excel database of tenants, including rental statistics and TenantPro Software
•Utilize tenant profiles to match tenants with roommates
•Delegate duties among all Community Assistants and create a monthly work schedule
Specific Projects
•Prepare/ implement a marketing plan and order cost-effective promotional products on a budget
•Prepare and showcase housing fair booth with information and promotions
•Assist Property Manager with move-out/ move-in vendors and tenant satisfaction
Camden County High School, Kingsland, Georgia August 2009 - July 2010
Front Office Receptionist
• Problem solve as the only after-hours office worker
• Answer three-line telephone system
• Communicate with teachers and administrators via e-mail, radio and all-call system
City of Kingsland, Georgia
Finance Internship June 2009 - July 2009
• Enter water bill payments and balance the cash register
• Enter accounts payable information into a database
• Utilize the purchase order system to enter transactions, file and retrieve purchase orders
Certifications
Georgia Work Ready Gold Certification April 2010
Activities
Society for Human Resource Management, GSU Chapter February 2013- December 2013
Beta Gamma Sigma February 2013- Present
Phi Eta Sigma January 2011- Present
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