Customer Service Manager

Erica McLaughlin

***** ********** *** #*** ****, FL 33559

*****************@*****.***

352-***-****

Professional Experience

National Onsite Dealer Services- Office Manager, Tampa FL

****- *014

. Oversee and completely manage over 30+ employees at five different

dealership locations.

. Solely responsible for all payroll and accounts receivable using

QuickBooks Accounting Pro.

. Performing general office management duties on a daily basis on site

and off.

. Responsible for all subcontractors, vendors and third party contracts,

appointments and scheduling.

. Keeping company liabilities up to date including insurance policies,

tax documents & workman's comp.

. Handling of all HR tasks including all hiring procedures, employee

terminations and benefit enrollment.

Comfort Keepers of Pasco County- Client Care Manager/ Office manager, Lutz,

FL 2012 - 2013

. Solely responsible for managing a staff of 60+ caregivers and home

health aids.

. Managing a detailed schedule of care giving appointments for over 100

clients.

. Handle all accounts payable and receivable, using QuickBooks 2013.

. Responsible for all Hiring, orientation and all HR polices for

caregivers and Home health aids.

. General office management. Answering phones, sending faxes and

documents and time management.

The Haircuttery- Salon Manager, Palm Harbor, FL

2010-2012

. Trained to assist in traditional and innovative hair cutting

techniques and salon management.

. Specializing in customer service, answering phones and catering to the

clients every need.

. Responsible for weekly staff meetings, staff scheduling, staff

counseling and personal growth.

. Proficient in manual and computerized scheduling, bookkeeping and

supply and equipment inventory.

American Campus Community -Bookkeeper/Leasing & Assistant Property manager,

2006-2010

. Solely responsible for all payment entry and depositing amounts

ranging from 500k to 800k monthly.

. Order and distribute promotional materials county wide at different

housing fairs and apartment events.

. Managed a staff of 10 leasing agents on a day to day basis and

creating quarterly staff schedules.

. Interacting with residents on a personal basis to help with roommate

issues.

Zbest Screenprinting & Embroidery-Administrative Assistant, Deer Park, NY

2004-2006

. Assist Sales Director with daily tasks including Sales Admin,

Prospecting, and Strategic Planning

. Inventory Management, Online Marketing, and assisting with the screen

printing Design Process.

. Research competitors, provide insight on new marketing strategies,

assist with business development

. Perform general inquiries, maintenance, administrative duties, product

placement and more

Education

Suffolk County Community College, Brentwood, NY Aug 2003 - Jan

2005

Associates Degree in Liberal Arts & Business with a 3.5 GPA

West Islip High School, West Islip, NY

Sept 1999 - June 2003

Graduated with a High School Diploma

(References Furnished upon request)

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