Financial Center Manager

Frank Allison

Thomasville, NC *****

www.linkedin.com/in/frankallison/ ********@*****.***

SUMMARY

Innovative and strategic Vice President / Operations Manager skilled in

delivering increased revenues in mid to large financial and retail

organizations. Promotes communication and enhances procedures with other

lines of business, strengthening customer relations. Ethical mentor;

increases employee satisfaction by developing and promoting internal staff

resources. Excels in developing and implementing standardized policies /

procedures and action plans that minimize risk while improving revenue and

market share. Areas of expertise include: vendor relations /

negotiations, acquisitions / conversions, performance management, business

continuity planning, training and risk management.

PROFESSIONAL EXPERIENCE

BANK OF NORTH CAROLINA, Thomasville, NC 2009 - 2013

Vice President, Retail Operations Manager

Managed overall retail operations and business continuity plan for 2

states, ensuring adherence to audit and compliance processes, policies, and

procedures. Worked closely with deposit operations and risk compliance

departments to enhance policies and procedures. Managed and negotiated

primary vendor contracts, and managed 16 office openings and 7 closings.

. Increased retail productivity and operational efficiencies 11% by

implementing automated systems in office locations, reducing FTE count by

1 and saving $630K in the first year.

. Analyzed and implemented enhanced policies and procedures that reduced

risk 10% and improved deposit operations efficiency, resulting in saving

$12K annually.

. Reduced risk 10% annually by managing and executing business continuity

plan, conducting monthly and yearly system testing, identifying critical

process issues and implementing improvements.

. Improved operational efficiency 10% and reduced errors 20% by providing

system upgrades and enhancements that simplified training of new hires

and improved current staff system usage.

. Instrumental in strategic planning and execution of 16 conversion

acquisitions, resulting in $1.6M revenue impact for new products and

services.

. Saved $84K annually by negotiating improved vendor contracts, also

resulting in increased consistency of services and coverage.

WACHOVIA BANK N.A., Greensboro, NC 2001 - 2009

Vice President, Senior Financial Center Manager

Directed, trained, and led 16 direct reports with yearly revenues of $25M

in sales. Managed Financial and Operational Reporting, Financial Planning,

Forecasting, Internal Auditing, Facilities, Risk Management, and Sales.

. Exceeded sales and referral goals by an average of 11% each year;

consistently rated as top performer for the region.

. Increased sales and revenue 14% and reduced expenses 10% by improving

operating efficiencies in 6 lower performing financial centers.

. Reduced employee turnover 15% and saved $15K annually by designing and

implementing full cross-training for center staff; also resulting in

improved employee satisfaction.

Frank Allison ********@*****.*** Page Two

WACHOVIA BANK N.A. (Continued)

. Developed and implemented mentoring pilot program, resulting in promoting

5 teller managers to financial center managers in 2 years.

. Increased cross selling of products 15% while leading region with 98%

customer satisfaction ratings over 3-year period.

BEN ARNOLD-SUNBELT BEVERAGE CO., Columbia, SC 1996 - 2001

Retail Chain Account Manager

Facilitated growth in new business and existing customer accounts. Managed

3 sales territories with 19 sales representatives. Developed and

maintained relationships with major retail grocery chain buyers and key

brand suppliers.

. Increased key brands advertisements 50% and new item placement

advertisements 20% by analyzing and developing monthly sales results of

key brand products for each retail grocery chain, resulting in $80K in

new revenue.

. Increased territory growth 13% by effectively selecting and developing

high quality staff members.

EDUCATION AND PROFESSIONAL DEVELOPMENT

In progress, AA, Business Management

University of Phoenix, Web-based Curriculum

Dale Carnegie Training Programs, Greensboro, NC

Strategic Thinking for Operational Management, Leading Teams: Improving

Productivity Through Teamwork, High Impact Leadership: Expanding Your

Influence to Achieve Results

Consumer Lending, CRM Tool Bar, Credit Risk Management LLC, Raleigh, NC

TECHNICAL SKILLS

Microsoft, FS Pro, Excel, Word, Outlook

Pegasis platform operating system

Argo Connections platform operating system

Vertex teller platform operating system

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