Customer Service Sales

Jacean Jamieson

**** ****** **., *********, * V * 9074

Cell: 404-***-**** : j ******@*****.***

Summary

Customer service and sales expert who identifies customers' needs and delivers solutions in any fast-paced work

environment.

Highlights

- Superior communication skills - 4 Years of customer service training and 4 years of

- Cheerful and high energy at all times food and beverage experience under my belt.

- Very effective team player - Resolution-oriented

- Quick on my feet

Accomplishments

- Bachelors Degree from University of Georgia.

- Went above and beyond the call of duty as an employee as witnessed in my time at Wells Event Solutions. Moved

up very quickly from Customer Service Agent to Regional Sales Manager.

- Chosen to lead new division.

- Trained and mentored new employees for various positions within the company.

- Won of the employee of the year award in 2013 from Wells Event Solutions.

Experience

Regional Sales Manager

April 2011 to February 2014

Wells Event Solutions - Henderson, N V

- Doubled sales production during first 12 months on the job.

- Trained and motivated sales staff of 6-10 on daily basis.

- Promoted from Local to Regional Sales Manager after 12 months.

Customer Service Agent and Manager

April 2010 to April 2011

Wells Event Solutions - Henderson, N V

- Helped the front desk and fielded dozens of calls per day to rectify all customer complaints.

- Made recommendations for clients based on their business hotel needs.

- Exercised judgment in issuing credits and making exemptions to policies to maintain high levels of customer

satisfaction.

- Promoted to manager of 4-8 other employees.

Server

September 2006 to April 2010

Applebee's Restaurant - Athens, G A (College town)

- Collected food and drink orders in a fast-paced environment.

- Provided solutions to customer complaints and problems.

- Succeeded at establishing a great reputation and retained loyal customers.

Education

Bachelor of Science : Psychology, 2014

University of Georgia - Athens, GA

- Participated in several team-oriented student organizations like Pamoja Dance Troupe and Caribbean student

Association.

- Tutored secondary school students in after-school program.

- Active in community and community service activities included volunteered at homeless soup kitchen.

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