Customer Service Supervisor

JORGE LORA MENDEZ

**** **. ***** ***. *******, FL 33027

TL. 347-***-**** *********@*****.***

SUMMARY

Seeking to obtain a long-term position here I can utilize and maximize my customer service expertise to achieve the corporate goals.

EXPERIENCE

May 2009 – Sept 2013 Concierge EDGE Condominium Williamsburg, Brooklyn

Opened up largest LEED condo in Brooklyn waterfront

Greeted residents and guests while attentive to door

Monitored CCTV system (86 cameras) and reported any odd activity to supervisor

Manned Building Link and Key Link as necessary

Maintained resident safety by being attentive and alerts at all times

Maintained clear record of packages, deliveries, guests and visitor

Responsive to residents needs and complaints fielding work orders and telephone calls

June 2006 – April 2009 Porter/Doorman Milwood Properties NYC

Began working as a porter in non-union building then promoted to doorman

Attentive to door and helping residents with packages

Monitoring Cameras for residents’ safety

Announced deliveries, UPS, Fed Ex, etc

Kept clear logs as required by supervisor

Feb 2004 –May 2006 Car and Limousine driver Bailey’s Car and Limousine Services, Bronx

Pick up passengers and drop them off to assigned places

Assist passengers with luggage loading and unloading

Chart routes and use GPS for best possible traveling solution

Perform routine maintenance of vehicle

Fix minor errors in vehicle.

SKILLS

Languages

Proficient in English and Spanish

Software

Microsoft Word, Building Link, Key Link, Surveillance Systems

EDUCATION

September 2007- 2008 ASA College NYC – Customer Service Certificate Local 32 B-J

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