Customer Service Human Resources
Resume:
Carman D. Weathington, MA
Chicago, IL 60621
*********@*****.***
Human Resources Leader
Summary of Skills
People Strategist Results Orientation Customer Focused Employee Relations and Labor
Relations Teambuilding Employment Law Coaching and Counseling Organizational
Training and Development Talent Acquisition Strategist Employee Engagement/On-
boarding Succession Planning Performance Management/Improvement
Change Management Leadership Strategic Planning
Professional Experience
Fresenius Medical Care – North Division, Downers Grove, IL 2013-Present
FMC North America is the leading provider of dialysis services and products for treating chronic kidney
disease
Senior Regional Employee and Labor Relations Manager III
Reporting to Regional Director and VP of HR, responsible for labor and employee
relations, HR training, grievance management, and union avoidance in Midwest and
east coast states:
Responsible for managing employee relations activities for approximately 3,000
employees
Successfully managing employee relations activities for 5 union contracts - 1000
employees, insuring clear and accurate interpretation of collective bargaining agreement for
management of union employees
Managing over 200 employee relations inquiries per month utilizing technology to
ensure all inquiries are responded to in a timely manner while tracking activities to identify
trends for proactive employee relations management
Creating and facilitating leadership development programs and conducting monthly
training programs to enhance manager’s skills in employee relations and union avoidance,
trained over 150 leaders with a 98% satisfaction rating with training content and applicability to
their roles
Serving on employee relations review team to ensure all HR-related activities for
corrective actions complied with policy, law, and industry regulations
LEARN Charter School Network, Chicago 2009-2013
A Chicago Public School-authorized high-performing charter school network with eight campuses in the
Chicago area servicing 3,000+ students
Director, Human Resources
Reporting to the CEO, responsible for HR strategy, recruitment and selection,
performance management, on-boarding, employee relations, benefits administration,
policy development, management training, succession planning, and safety/security
Led and achieved measurable alignment of HR strategies and programs with
organizational mission and business goals
Led the HR function, which resulted in accomplishing significant growth plans - from
two school campuses with 65 employees to eight campuses with 330 employees over a period
of four years’ time while continuing the be a high-performing charter network
Established a new Talent Acquisition Program that resulted in 100 new teachers hired
annually to meet talent demands for aggressive growth plans and academic goals
Facilitated the implementation of a network-wide Applicant Tracking System effectively
and efficiently managing 1500 applications monthly resulting in improved applicant
response time and focused talent pool development
Created criteria based selection tool with behavioral interview questions to ensure
applicants were a best fit for organizational mission, values and job responsibilities
Successfully improved the talent acquisition process yielding a 92% satisfaction rating
up from 42% for internal customer satisfaction (hiring manager and applicant) for quality of
services
Created and Implemented formal orientation programs and activities to strategically
develop strong relationship/organizational pride with new employees ensuring full orientation
and integration, preparing them for long-term success resulting in Improved employee
retention by 30% over a 2 year timeframe
Proactively created leadership development curriculum that resulted in 92%
participation rate and 97% satisfaction with content and applicability to their roles, resulting in
improved employee relations
Conducted confidential in-depth investigations into sensitive issues such as alleged
discrimination, unfair treatment, cultural bias, sexual harassment, resulting in recommended
practice and policy changes to foster a positive work environment resulting in 97% internal
resolution rate
Positioned Human Resources as a business partner with Leaders and employees by
improving customer service in the areas of response /availability (47% to 92% satisfied),
accuracy of information and data (30% to 87% satisfied), employee relations assistance (40%
to 92% satisfied) and talent acquisition (42% to 92% satisfied) per HR customer service
survey results
International Fellowship of Christians and Jews (IFCJ), Chicago 2006-2009
Nonprofit humanitarian fundraising organization that generates $90 million annually to fund grants and
charities, with business and offices in the USA, Canada, Israel, and South America
Corporate Director, Human Resources
Reporting to COO, responsible for HR strategy, employee relations, talent acquisition,
on-boarding, compensation and benefits, payroll, training and organizational
development
Vanguard Health System (VHS), Nashville, TN 2001-2006
For-profit hospital system that owns and operates 16 acute-care hospitals with complementary facilities
and services in the Chicago, Phoenix, AZ, San Antonio, TX, and Boston markets
Manager, Human Resources-Employee Relations
Weiss Memorial Hospital and MacNeal Health Network, Chicago
For-profit community hospitals with 18 off-site outpatient centers, occupational health
program, behavioral health programs, home care agency and reference lab
Reporting to the CEO and regional VP of HR, responsible for employee relations,
organizational development, management development, and training
Britannica.com Inc., Chicago 2000-2001
Global Internet technology company, publishing educational information from encyclopedia to website
Director, Human Resources
Reporting to the CEO, responsible for talent acquisition, recruitment and retention,
employee relations, organizational management development succession planning and
strategic planning
HR Consultant, Chicago 1999-2000
Rush University Medical Center, Chicago, Project focus: talent acquisition
Japha International Telecommunications – Oakbrook, IL, Project focus: implementation
consultant – startup HR function
Community Counseling Centers of Chicago (C4) - Chicago, Project focus: HR audits
and interim management
University Park, Village - University Park, Illinois, Project focus: Strategic planning and
performance appraisal development
The Family Link, Chicago 1997-1999
Child welfare agency with three offices in the Chicago area
Director, Human Resources
Reporting to the CEO, responsible for recruitment, training and development, employee
relations, strategic planning, and compensation and benefits
Advocate Healthcare System, Oakbrook, Illinois 1990-1997
A nonprofit multi-hospital system with 186 sites of care, home care agency, PPO in Chicago and suburbs
Bethany Hospital, Chicago, 1995-1997
Regional Director, Human Resources
Reporting to the CEO, responsible for recruitment, employee relations, management
development, payroll, strategic planning and workforce diversity
Good Samaritan Hospital, Downers Grove, IL, 1992-1995
Employee Relations Specialist
Reporting to the regional VP of HR, responsible for internal investigations, policy
interpretation, harassment prevention, diversity monitoring
Christ Hospital and Medical Center, Oak Lawn, IL, 1990-1992
Recruitment and Retention Specialist
Responsible for behavioral interviewing tool development, EEO compliance, job
description development, applicant assessment, and diversity recruitment
Education
Roosevelt University, MA Industrial/Organizational Psychology, Chicago
Saint Xavier University, BA Psychology, Chicago
Contact this candidate