Customer Service Sales
Resume:
Connie G. Spencer
**** ********* *****, *******, ** 24014
***********@*******.***
CUSTOMER SERVICE PROFESSIONAL
More than 20 years’ successful experience in customer service and support
•
Profile
with recognized strengths in account maintenance, problem solving and
trouble shooting, sales staff support, and planning/implementing proactive
procedures and systems to avoid problems in the first place.
1. Possess solid computer skills.
2. Microsoft Excel, Microsoft Word, Power Point
3. Ability to train, motivate, and supervise customer service/sales
employees.
4. Support sales in processing new contracts/opening new accounts and
upgrading existing accounts through the corporate HMIS database,
Laser Fiche
5. Support offices on daily tasks, customer service issues/ sales issues
6. Quickly and effectively solve customer, administrator’s challenges, and
sales.
7. Maintain quality control/satisfaction records, constantly seeking new
ways to improve support for the administrator, managers and sales
counselors
8. Efficient on HMIS New Generation database
Stewart Enterprise/SCI
Employment
Regional Trainer
1. Work with 22 locations covering 4 states (Virginia,
West Virginia, Ohio, TN), responsible for
training/support to administrators/ sales counselors and
managers on the use of corporate database, website,
company procedures and troubleshooting at locations.
1.
Valley Cadillac
Client Support
1. Processed contracts for Body Shop Work
2. Worked with insurance companies to insure estimates
matched contracts
3. Went over estimates with car owner to insure that
estimate matched insurance claim
Southdown, Inc.
Customer Service/Sales
• Handled all direct sales to distributors and vendors for 5
different locations – traveled to each plant once a month
• Accounts Receivable and Payable
• Payroll
• Technical Support for 4 locations
• Accounting programs Alpha 4 – Peachtree
National Business College
Education
Associate Degree – Computer Science GPA – 3.5
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