Manager Customer Service

DIANA R. KOGOK

**** **** ******, ***********, ** 33542 813-***-**** Cell 813-***-**** Home *****.*@*****.***

A proven and results oriented management professional possessing outstanding leadership,

communication, and problem solving skills with an extensive background in the following broad -based

competencies:

Self Storage Business Product Merchandising Office Management

U-Haul Truck Rentals Displays Project Management

Retail Management Public Relations Facility Maintenance

New Store Start-Ups New Employee Orientation Accounting/QuickBooks

Sales & Marketing Staff Hiring & Development P&L Accountability

Customer Service Staff Motivation & Discipline MSOffice Applications

Testimonials

"Ms. Kogok presents an exceptionally professional image. Her ability to rapidly establish, gain and maintain

cooperative rapport with diverse individuals and gain their trust is the best business asset we have. She is

articulate and communicates extremely well - She is a joy to work with

"Diana is a gifted trainer, instructor and communicator. She is a hard worker who consistently strives to meet

and exceed every challenge set before Her. She is our "go to" person for just about every problem

"An up-beat personality who possesses a knack with customers - she can sense their needs before they are

even spoken. Diana is an expert delegator, a skill she effectively uses as a staff development and training too l.

An extremely sharp and perceptive businesswoman with one heck of an aptitude for profit making

Accomplishments

Lowered delinquencies by 70%

Consistently scored in the 97-100 percentile by the SkillCheck - a mystery shopping organization

Creatively added Budget, then U-Haul trucks to increase visibility and foot traffic to this facility

Exceeded budget in 1st month alone by over $10K

Professional Experience

Veritage Management, Inc (2013 to 2014)

Cross Creek Self Storage, Tampa, FL

Property Manager

Successfully managed this self-storage facility and was responsible for all issues relating to general

operation, occupancy, finance and profitability

Hired, motivated, developed, supervised and disciplined staff to perform all of the duties listed below:

Major areas of responsibility:

Sales & Marketing

Created and executed successful marketing and advertising strategies

Marketed to area residents, apartment complexes and local businesses

Promoted property through community activities and a wide range of other media

Followed up on leads and inquires and actively promoted property

DIANA R. KOGOK

5405 23rd Street, Zephyrhills, FL 33542 813-***-**** Cell 813-***-**** Home *****.*@*****.***

Professional Experience - Continued

Veritage Management, Inc (2013 to 2014)

Property Manager

Facility Management

Rented and maintained all units and entire facility

Responsible for all security and employee/customer safety

Negotiated with vendors for maintenance supplies

Approved capital projects within operating and capital budgets

Customer Service

Maintained highest levels of service

Handled all complaints and resolved problems

Financial and Administrative

Qualified customers and managed payments

Supervised auctions-established legal protocols

Collected rents, pursued delinquencies

Reviewed monthly P&L statements and reconciled cash accounts

Human Resources

Hired, trained, developed, motivated and disciplin ed all employees

Ensured all HR policies were consistently and fairly administered

New employee orientation, PR and scheduling

Synergy Storage Group (2007 to 2013)

Cross Creek Self Storage, Tampa, FL

Causeway Self Storage, Tampa, FL

Property Manager

Successfully managed this self-storage facility and was responsible for all issues relating to general

operation, occupancy, finance and profitability.

Hired, motivated, developed, supervised and disciplined staff

Heavy emphasis on new employee orientation

Brought in Budget truck rentals, increased visibility and income.

Facilitated the transition to the profitable addition of U-Haul trucks

Shurguard Storage, Tampa/Oldsmar, FL (2000 to 2005)

Property Manager - Trainer

Initially hired as a trainee.

Rapidly promoted within 3 months as trainer for all of the Western Florida (8) stores.

Ensured that corporate policies were consistently followed from one store to the next

Worked closely with new employees

Extra Space Centers Storage, Tampa/Land O Lakes, FL (1997 to 2000)

Property Manager

Successfully managed this self-storage facility and was responsible for all issues relating to general

operation, occupancy, finance and profitability.

License: Florida Dept. of Insurance: Transit & Storage Personal Property License # D065230

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