Customer Service Quality
Resume:
Kimberly Skinner
Brunswick, GA 31525
Contact: 229-***-****
Email address: acdzyd@r.postjobfree.com
Objective: to acquire a position and grow with a renowned company in a
career that will allow utilization of my leadership, communication, and
scientific reasoning skills; thus providing opportunities for professional
growth necessary to transform daily life through innovations that create
long-term value to society
EDUCATION:
Masters in Public Health Walden University
September 03, 2012- Current Online Learning Expected Graduation
Date September 2015
Bachelor of Science in Biology (B.S.) Fort Valley State University
August 2006 to May 2011 Fort Valley, Georgia Graduation date:
May, 7, 2011
High School Diploma Dougherty Comprehensive High
School
August 2002- May 2006 Albany, GA 31705 Graduation Date: May
6, 2006
Professional
EXPERIENCE
Certified Allergy Specialist
United Allergy Laboratory Brunswick, GA December 2013- Present
Reach out amongst physician's office for recruiting allergen symptomatic
patients
Determines candidate for allergy testing and treatment by reviewing
physician's referrals and medical history
Schedule initial appointments for patient and all following appointments
needed during course of immunotherapy.
Verify Patient benefits and coverage with insurances
Interview patients to determine what allergens he may be exposing himself
to on a regular basis.
Relate patient allergen symptoms to daily exposure and develop a program of
immunization designed to help resist those agents
Administer skin testing in which tiny patches of skin on the patient's arm
are exposed to specific allergens to see what, if any, reaction they cause.
Provide treatment for many different allergic diseases, including asthma,
food allergies, medication allergies, and hives.
Prescribe medication such as antihistamines, antibiotics, and nasal, oral,
topical, or inhaled glucocorticosteroids.
Provide family and patient-centered care and education how to administer
medications
Document patients' medical histories.
Educate patients about diagnoses, prognoses, or treatments
Interpret diagnostic test results to make appropriate differential
diagnoses.
Develop individualized treatment plans for patients, considering patient
preferences, clinical data, or the risks and benefits of therapies.
Coordinate the care of patients with other health care professionals or
support staff.
Assess the risks and benefits of therapies for allergic and immunologic
disorders.
Conduct laboratory or clinical research on allergy or immunology topics.
Provide allergy or immunology consultation or education to physicians or
other health care providers.
Adhere to all federal, state, HIPPA Safety Laws and regulations
Adhere to HIPPA laws
Adhere to all rules set forth by practice and provider.
Quality Pulp Chemist
Georgia Pacific Brunswick, GA November 2011- May 2013
Process product samples
Perform analytical testing, extractive and pH testing using instruments
and chemistry techniques.
Perform Routine testing of manufacturing fluids and critical raw materials.
Test materials and adhere to quality standards with meeting
specifications.
Maintain laboratory instruments and managing calibration/maintenance
program.
Diligently follow all safety requirements to prevent product
contamination, spills and avoid product loss
Pull samples from process units for monthly pulp testing.
Test samples produced in the machine area on a monthly basis and enter
results into Monthly Pulp Testing database.
Maintain hard copy and electronic MSDS's for the plant.
Managing the Quality group pulp databases and systems.
Determine appropriate testing for product quality assurance, normal
operations support, environmental compliance, and also testing that would
assist in troubleshooting issues.
Coordinate documentation, investigation, and testing of customer complaint
material and other production line off-quality issues.
Investigates complaints and provide analytical data reports from testing
Complete laboratory testing as needed for complaints, customer driven
product development, internal product development, material qualification
trials, and competitive pulp.
Ensure product meets quality specification and adheres to EPA standards.
Use computer applications (e.g., database applications, digital
photography, or geographic information systems) to prepare reports.
Send testing results out in form of a report to necessary contacts and
customers in a timely manner.
Conduct and coordinate calibration and maintenance of quality lab testing
equipment.
Conduct and participate in Quality Compliance Audits of production
activities and finished goods to monitor performance of mill quality
systems.
Help to identify problems and develop innovative solutions.
Be knowledgeable of Six Sigma principles
Maintain location appearance, repair and replace equipment and general
housekeeping in order to maintain exemplary standards.
Distribution Tech
American Red Cross Albany, GA September 2011- November 2011
. Manufacture, store and distribute blood products/samples.
. Meet the quality and quantity production and Distribution goals
established by the department.
. Operate, maintain and perform quality control checks on equipment.
. Ensure adequate inventory of required Supplies.
. Perform data entry and operate the computer programs associated with
component production, labeling, storage, and shipping.
. Maintain accurate, legible and complete manufacturing department records.
. Ensure products/samples are suitable for release for distribution and are
managed appropriately. Perform the quarantine and disposition of
unacceptable products/samples.
. Perform good inventory management practices throughout the manufacturing
and shipping process.
. Perform customer service or inventory management as requested.
. Perform management of sample tubes.
Pharmacy Technician 2
Phoebe Putney Memorial Hospital Albany, GA 31701 June 2010- September
2010.
. Prepare medication for Patient
. Place patient labels on medications and answer phone to assist nurses and
hospital staff with finding medications for patients.
. Ensure quality of the medication and the label was of standard before
sending it to patient.
. Restock Omni cell (medicine cabinets) on the floors.
. Transport medication to the nurse's stations on the floors.
. Pull out of date drugs off the shelves to make sure they were not
dispensed.
. Assemble Code 9 carts and ambulance boxes as they came to be checked back
into the pharmacy, and verified that they were fully restocked and the
patient was charged for what was used.
. After Code 9 carts were assembled and checked for accuracy by a
Pharmacist, checked them back out to EMTs using a log book.
Pharmacy Technician
CVS Pharmacy Fort Valley, GA March 2008- May 2010
. Prepare medication for Patient.
. Provide customer service along with privacy to each individual.
. Input data into the computer regarding patient's medical history.
. Look up information regarding patient's medical history.
. Contact doctors for patients to see if a drug can be filled or refilled.
. Contact insurance companies to verify patient benefits
. Label drugs and complete the pill counting process.
. Maintain the appearance of the pharmacy.
. Pull out of date drugs off the shelves in effort to prevent them from
being dispensed.
. Respond to customer inquiries demonstrating friendliness and a
willingness to serve.
. Ring out customers as they were ready to check out.
. Attend pharmacy related classes and tested on common pharmacy knowledge,
the stores policy and HIPPA laws.
Marine Biology Intern
Savannah State University Savannah GA May 2009- July 2009
. Assist in current research projects and help find a contributing factor
to the die off of Spartina Alterniflora in Georgia.
. Provide laboratory assistance to one or more senior investigators by
performing routine laboratory experiments in support of biomedical research
programs and projects.
. Collect samples of Spartina Alterniflora, soil, and water for laboratory
testing.
. Test pH and temperature of water samples for pollutants.
. Study, test and compare other physical environmental factors to attempt
to conclude the cause of the die-off.
. Analyze scientific results to determine accuracy and validity of data.
. Draw conclusions from experimental data and communicate through lab
reports.
. Prepare and deliver oral reports for various audiences.
Professional Experience: Experience using laboratory instruments such as
incubators, water baths, centrifuges, spectrophotometers, biological safety
cabinets, chemicals, fume hoods, chromatography, pH probes, hammer mill,
experience taking Mullen, caliper and density of samples. Ability to
provide excellent customer service experience. Management experience in a
fast paced environment, ability to adapt to change quickly, willingness to
learn.
References:
Richard Brown
CVS Pharmacist
Artis Brown
Fort Valley State University Instructor
Ghislain Mandouma
Albany State University Chemist
Justin D. Bryant
Fort Valley State Academic Counselor
Contact this candidate