Customer Service Project Manager

Mark Q. Jackson

*** ********* ** **

Atlanta, Georgia 30310

Mobile: 404-***-**** * Home: 404-***-**** *

*********@*****.***

KEY SKILLS, CORE COMPETENCIES & STRENGTHS

• 6+ years ‘experience in Accounting in the areas of Auditing, Accounts Receivables and

Collections

• Established record of implementing solutions to managerial and operational issues

• Effective Written and Verbal Communication Skills with Organization and External Clients

• Demonstrated Ability to multi-task while providing Support to Organization

• Dedicated and self-motivated individual offering a solid three year background in Sales, Quality

Customer Services and Inventory Management with Strong experience in the Retail Industry

• Proficient in Windows 98/XP, Vista, Microsoft Office Suite 2007 (Word, Excel, Access),

Adobe Photoshop, and the Internet

• Work well both independently and as a contributing member of the team.

• Consistently awarded additional responsibilities, with a proven record of achievement in

meeting and exceeding customer and employer needs.

Level 3 Excel User: Create Metrics Formulas for Media Data at a High Level view using Pivot

•

Tables and Pivot Charts

Develops and Prepares Business reports and provides and/or interprets information and Data

•

across Departments.

PROFESSIONAL EXPERIENCE

Gammage Executive Marketing (July 2012 –Current)

Assistant Project Manager, Commercial Construction Cleaning.-East Point, GA

I set goals and the methodology for a project, I assist the Project Manager with the implementation which

includes updating project plans, set up meetings, take notes and compiled and distribute the minutes. I

also track deliveries prepared presentations and maintaining project files and documentations.

Anesthesia Healthcare Partners (July 2011 –May 2012)

Patient Advocacy Rep, Anesthesia Billing.-Marietta, Georgia

Collect, post, and managed payments on patient’s accounts, responsible for submitting claims and

following up with insurance companies, accurately translate patient information and into alpha-numeric

medical code, handle patient treatment, health history, diagnosis, and related information. Transfer

information between health care providers and insurance companies, so the proper amount of payment

can be generated and paid, answer questions from patients, clerical staff and insurance companies,

identifies and resolves patient billing complaints, prepares, reviews and sends patient statements. Evaluate

patient’s financial status and establishes budget payment plans, follows and report status of delinquent

accounts, managed account receivable reports & patient collections for fee-for service physicians,

Jackson Small Engine Repair (March 2010–July 2011)

Customer Service, Atlanta, Georgia

Remove engines from equipment, and position and bolt engines to repair stands, Repair and maintain

gasoline engines used to power equipment such as portable saws, lawn mowers, generators, and

compressors. Repair or replace defective parts such as magnetos, water pumps, gears, pistons, and

carburetors, using hand tools. Replace motors. Test and inspect engines to determine malfunctions, to

locate missing and broken parts, and to verify repairs, using diagnostic instruments. Grind, ream, rebore,

and retap parts to obtain specified clearances, using grinders, lathes, taps, reamers, boring machines, and

micrometers.

AIMCO Properties (September 2008–January 2010)

Community Support Representative, Real Estate Leasing Agent-Atlanta, Georgia

Handles the financial operations of the property making certain that rent is collected and that mortgages,

taxes, insurance premiums, payroll, and maintenance bills are paid on time. Oversee the preparation of

financial statements and periodically report to the owners on the status of the properties occupancy rates

expiration dates of leases, and other matters. Monitor the performance of contractors and investigate and

resolve complaints from residents and tenants when services are not properly provided. Purchase supplies

and equipment for the property and make arrangements with professionals for repairs that cannot be

handled by regular property maintenance staff.

PRG Schultz (January 2004-June 2008),

Audit Assistant II, (January2004 – June 2007), Shared Services Department –Atlanta, GA

Planned and implemented an internal auditing program. I made sure that the facilities are in compliance

with federal and state laws. Assist with internal audits of all departments. Kept record of complete files

documenting audit procedures used? Presented and prepared reports of the finding to the management and

supervisory staff. Served as a mediator between auditors and examiners Assist with other duties when

needed.

Correspondence Representative (September 2003 – January 2004), Statement Audit Group

Answers questions, process information obtained from customers complaints. Send appropriate letters to

customers. Input any obtained information and notes relating to the account into the computer system as

needed. Faxed or mailed information to appropriate clients. Establish payment arrangements and resolve

past due or delinquent accounts.

Call Center Representative (January 2002 – September 2003), Statements Audit Group

I handled 150 to 200 inbound calls within a dynamic call center environment Managed multiple priorities

and maintained effective results in a quota driven workplace.

Document Technologies (December 1999 – October 2001)

Driver/Courier, Legal Services-Atlanta, GA

Bureau of Labor Statistics (October 1997 – July 1999)

Data Collector, National Compensation Survey (NCS)-Atlanta, GA

GE Capital (May 1995 – August 1997)

Customer Service Representative, Financial Services Operations – Atlanta, GA

US Postal Service (November 1993 – April 1995)

Mail Processor, North Metro Branch – Duluth, GA

AT&T Corp (August 1990 – November 1993)

Account Representative Associate (Winback Division), Inbound Telecommunications-Atlanta, GA

US Navy (August 1985 – August 1989)

Operation and Intelligence Specialist

PART TIME EXPERIENCE

Wal-Mart Dept. Store (May 2011 – July 2011)

Sales Floor –Carrollton

Mt. Cavalry Baptist Church (February 2002 – September 2008)

Security Officer –Atlanta

Family Grocery (January 2000– September 2007)

Store Assistant Manager –Atlanta

Jackson Small Engine Repair –Atlanta (July 2011-Current)

Customer Service/ Repairman

EDUCATION

Strayer University, Enrolled 2008-2013

Major: Accounting

Concentration: Business Management

US Naval Apprenticeship, 1985 – 1987

Area of Specialization: Intelligence and Communications

Contact this candidate