Customer Service Manager
Resume:
Jesse Gilliam
*** ******* ********, ******, ** **114 • 678-***-**** • **************@*****.***
Career Objective
To obtain a leadership position in which I can dedicate my accounting, manufacturing, and other job
related skills to a common vision, all the while increasing those skills in the process.
Profile
Goal oriented, experienced professional with knowledge of accounting procedures, ERP management
software, manufacturing, and business practices. In addition to having a Bachelor of Business
Administration in Accounting degree, I excel at problem solving and strategizing. I bring both a
determination to maximize my own potential but also an eagerness to be helpful to others. My personality
is one that allows me to accomplish office related challenges and to interact successfully with vendors
and customers, creating a positive relationship.
Skills Summary
Accounting Purchasing Customer Service
• • •
Management Project Management Presentation
• • •
Payroll Management Planning Communication
• • •
Report Preparation Supply Management Computer Skills
• • •
Experience
Procurement and Planning Supervisor, April 2013 to Present
Talenti Gelato, Marietta, Georgia
Responsible for purchasing packaging and raw materials for production department.
•
Developing unitization and receiving information for vendors.
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Serves as a liaison between accounting, logistics, sales and warehouse personnel.
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Monitors shipments and wholesaler needs.
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Manages line supply and materials support staff.
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Manages current week production schedules.
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Manages resources for executing projects and assignments.
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Establishes purchasing schedules, requirements, and standard practices.
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Completion of monthly and year end closings using Microsoft Dynamics AX.
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Manages supply chain support staff.
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Inventory Analyst, February 2013 to April 2013
Talenti Gelato, Marietta, Georgia
Acting as a support resource on all aspects of inventory management.
•
Ensuring that all inventory control procedures are being performed.
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Monitoring raw material, supplies and physical inventories.
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Reporting and monitoring weekly and monthly variances.
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Coordination of revolving inventories and monthly full goods inventories.
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Reconciling inventories at multiple locations.
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Creating reports for upper management analysis.
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Staff Accountant, June 2012 to February 2013
Southern Performance Chemical, Kennesaw, Georgia
Preparing and processing payroll.
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Managing bookkeeping records.
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Creating financial statements.
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Reconciling accounts, and completing monthly closings.
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Managing salesmen expenses.
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Sales Specialist/ Customer Service Associate, March 2007 to June 2012
Lowe’s, Cartersville, Georgia
Providing superior customer service.
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Preparing detailed designs to meet customer specifications.
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Assisted with inventory management.
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Lead teams to complete assigned tasks.
•
Computer Skills
• Excel/ Word/ PowerPoint
• Microsoft Dynamics AX
• QuickBooks
• SAP
• PeachTree
• Fishbowl Inventory
• SPSS
Education
Bachelor of Business Administration in Accounting
Kennesaw State University, Kennesaw, GA
References
Kimberly Thompson Matt Davis Matt Green
Talenti Gelato Southern Performance Chemical Southern Performance Chemical
Supply Chain Manager CEO CFO
678-***-**** 678-***-**** 770-***-****
******@*************.*** ****@***.*** ****@***.***
Tracy Ginger Kevin Korzenski
Talenti Gelato Talenti Gelato
Production Manager Human Resource Manager
*******@*************.*** **********@*************.***
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