Customer Service Supply Chain

MONICA R TANNEY

989-***-**** – **********@*****.***

SUMMARY OF QUALIFICATIONS

• Over 24 years of professional experience with expertise in supply chain and logistics.

• Completed Six Sigma Green Belt training utilizing the six sigma methodology.

• Completed Apollo Root Cause Analysis methodology and have participated on several events

including missed shipments, customer shut downs, lost revenue and supplier issues.

• Management of change (MOC) advocate ensuring all changes have appropriate reviews and

approval, training is conducted, documentation is updated/created and put in place, and

appropriate communication to affected personnel is completed.

• Planning and execution, productivity and profit maximization, dist ribution/inventory management/

logistics, continuous improvement, work process optimization, supplier alliances, root cause

analysis, supply chain analysis

WORK EXPERIENCE

Haworth, MATERIAL PLANNER –

Short Term Contract Position, January 2013 – December 27, 2013

• Reviews planning reports, analyzes information, and takes appropriate action to update plan and

cover demands.

• Reviews supply orders for accuracy and adjusts accordingly prior to distributing to manufacturing

and/or suppliers to ensure accuracy of order.

• Maintains activities and techniques required to support Just in Time (JIT), agile manufacturing,

and desired inventory levels (such as raw material, work in process, or finished goods.

• Provides support to Manufacturing and Distribution to maximize product allocation.

• Expedites critical orders to Manufacturing and/or suppliers in response to unplanned demand

changes, ensuring quick adaption to need. Follows up as necessary to resolve constraints.

• W orks with Manufacturing, Engineering, Purchasing, Customer Service, and suppliers to

eliminate sources of supply interruptions and/or develop alternative sources of supply.

Enbridge Energy, BUYER – Short Term Contract Position, May 2012 – September 2012

• Coordinates purchases of material and equipment in accordance with prescribed purchasing

policy and procedures.

• Conducts bid openings, evaluates commercial bids and proposals to determine total best value

based on cost and ability to meet delivery date requirements.

• Issues contract award recommendation, followed by award letters or contracts.

• Communicate with suppliers establishing price, delivery requirements, quantity, payment, scope

of work and change orders as necessary.

• Enter purchase order within Oracle per the terms of agreement.

• Provides administrative oversight during contract performance and provides services between

supplier and departments for procurement procedures, order status, and problem resolution.

• Review and reconcile invoices per terms of payment within contract.

Nalco Company, TACTICAL SUPPLY PLANNER - October 2010 - May 2012

• Creating Master Production Schedules based on project needs.

• Managing inventory level(s) for family chemistries to budgeted targets.

• Liaison for Sales, Customer Service, and Marketing to the manufacturing operations to resolve

"big picture" customer service issues.

• Assist with implementing processes to define the current department.

STYRON Bain, BUSINESS SUPPLY CHAIN PLANNER - May 2009 - October 2010

• Prepare for and participate in business Latex S&OP team meetings and drive resolution on action

items.

• Own and operate area planning models.

• Build scenarios of production and supply chain capabilities and limitations.

• Develop, decide, communicate and implement tactical or strategic plans. Identify contingency

plans for demand management/product allocation to customers and to downstream

businesses/JVs when demand exceeds supply.

• Mentor/coach the scheduler and more junior planner roles.

The Dow Chemical Company, SUPPLY PLANNING SPECIALIST – September 2006 – May 2009

• Balance Supply and Demand for Specialty Latex Production Facilities – Active participant in

Sales and Operations Planning meetings. Responsible for meeting business inventory targets.

• Develop, decide, communicate and implement operational and tactical plans for up to five Paper

& Carpet Latex Production locations, while ensuring material availability to meet customer

demand requirements.

• Maintain and execute production planning within SAP R2 (maintain material masters, work

centers, routings; review MRP exceptions; create production orders, etc).

• Participated in root cause investigations to identify corrective actions for missed shipments,

shipment errors, product returns, and product outages.

• W ork with Sales/Marketing, Manufacturing, Plant Quality personnel and Supply Chain Planning

Analyst to manage working capital and ensure compliance to inventory targets through

management of slow moving or blocked inventories at the production sites.

• Planning administrator for contract manufacturing location, handling creation and receipt of

purchase orders, and goods issue of customer truck shipments.

• Responsible for replenishment of inventory at rail-to-truck transfer terminals.

• Responsible for raw material inventory management and replenishment at pr oduction facilities.

The Dow Chemical Company, RAIL LOGISTICS SPECIALIST – November 1993 – September 2006

• Executed plan for optimally sized fleet to support business requirements by using rail fleet

planning process and access/excel planning tools and models.

• W orked with the business to insure manufacturing site, supplier and customer rail car needs are

met by proactive planning of fleet needs, acquisition and release of railcars, and interface with

shipping facilities and business supply chain personnel.

• Developed annual maintenance plans to ensure prioritization and facilitation of preventative and

corrective maintenance of fleets at specific manufacturing locations per Dow standards and

Federal Railroad Association regulations.

• Tactical implementation of fleet strategies. Identified and implemented cycle time improvements.

• Assisted as stakeholder on the Latex Six Sigma project to reduce railcar hydro blast costs, as

well as Six Sigma project scope to reduce inplant empty and atdest days.

• Created reporting tool for prioritization and management of partial loads and bad order cars.

TECHNICAL SKILLS: Microsoft Word, Excel, PowerPoint, Outlook, SAP, Business Objects,

Network servers, Oracle,

American Manufacturing and Production Service (AMAPS)

EDUCATION/CERTIFICATIONS

Bachelor in Business Management, Cum Laude, Spring Arbor University, 1999

Associates in Computer Information Systems, Delta College, 1987

Green Belt Certification, July 2003

Dale Carnegie – Recipient for Highest Award for Achievement, 2003

Numerous Dow Carat Awards, 2005 - 2008

Supply Chain Recognition Award – Nalco – July 2011

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