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Sales Customer Service

Location:
Houston, TX
Posted:
May 04, 2014

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Resume:

Erica N. Tart

**** ******* ***** **. *******, TX 77433 281-***-****• acdzl5@r.postjobfree.com

PROFESSIONAL PROFILE

I am an experienced and coachable sales manager with over 6 years of solid work history in the business

manager, development and sales industry. Seasoned executive presence with strong business

acumen. Creative problem solver with the professionalism and expertise needed to produce in any

industry. Maintain an extensive knowledge in developing sales forecasts, and product pricing. Reliable,

organized and well-disciplined with excellent communication and interpersonal skills. Ability to leverage

superior relationship, building skills to establish and sustain credibility with clients at all levels. I have

advanced expertise in the areas of supply chain, finance, operation management, account management,

new business development, team building, coaching and training. Possess an insatiable drive for success.

EDUCATION – May 2000 High School Diploma

Redeemer Seton Academy

PROFESSIONAL EXPERIENCE

REACHLOCAL

NOVEMBER 2013-PRESENT – Sr. Sales Executive

I am responsible for selling marketing and advertising solutions on a online digital platform for small to

medium size businesses. Daily I complete 50 code calls, and weekly I set 8 new appointments to ensure I

meet monthly goals of 3 new acquisitions and or revenue goal $5000. I am responsible for prospecting,

consulting with potential advertisers and forecasting to attain monthly sales metrics.

ATT MOBILITY

DEC 2007- JULY 2013 Sales Manager

I am responsible in the sales and development of the company’s long term vision, sales strategy, and

execution plan for the store/area I am assigned to manage.

Develop and grow the revenue and customer base within the Retail Store.

Generate profitable revenue by Managing a Resilient Sales Team to exceed monthly goals.

Responsible for Scheduling, Motivating, the Coaching &Development for individual employees with

IDPS leading with sales execution and workforce/individual accountability.

Sourcing and Maintaining new customers and accounts, retaining and growing existing accounts, and

providing unmatched customer service in the retail store.

SEPT 2010-November 2012 - Small Business Consultant

Meet and exceed monthly revenue goals and sales plan objectives.

Generate new business in assigned territories through prospecting, cold calling, networking and

referrals.

Leverage superior relationship skills to sustain credibility with all clients

Develop and grow the revenue and customer base within the Houston/Katy territory using both inside

and outside sales techniques.

Generate profitable revenue by sourcing new customers and accounts, retaining and growing existing

accounts, and providing unmatched customer service.

Exceed sales quota by acquiring and retaining the accounts of small to medium size businesses.

Summit Winner Trip awarded for being 170% to plan and month over moth penetration in the small

business assigned territory

DEC 2007- SEPT 2010- Retail Sales Communication Consultant

Assist customers with total wireless and wired solutions based on customer’s needs; offering products

and service by building value and personal solutions.

Meet and exceed monthly sales goals while providing excellent customer service.

“Top Sales” award winner month over month.

3 Consecutive Regional Summit Award Trips recognized for being Best in Class Sales Consultant;

Ranked in the top 3% of sellers in the region, by exceeding 150% to plan in each fiscal year. I received

the Service Excellence Award in 2009 and 2010

SKILLS/ QUALIFACTIONS

Execute a top-down sales approach targeting Presidents/CEO, CFO, IT and HR Directors to convert

prospects into clients. Ability to articulate PLM best practices and influence clients to my point of

view. Ability to add value at the executive level when it comes to establishing PLM strategy. Ability to

produce and deliver polished and professional proposals. Top-notch written and oral communication skills

with experience producing superior deliverables. Ability to work well under pressure in unstructured and

structured environments. Possess an incredible desire to win and do whatever it takes to drive success

Microsoft Word, Excel, Power Point, Access, great communicator, excellent at teamwork, great writer,

and very friendly, outgoing, energetic, self- motivated.

References available upon request



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