SHERIE WHITE

C: 314-***-****; acdzks@r.postjobfree.com; www.linkedin.com/in/sheriewhite

PROFESSIONAL SUMMARY

Contribute to a company by using my experience and support skills, to help lead, motivate team members,

staff, and customers with a proven track record of results in business administration, technical

documentation control and management, training coordination, customer complaint resolution,

relationship management, and confidentiality.

SKILLS

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Self-directed Accurate and detailed

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Strong interpersonal skills Dedicated team member

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MS Office Suite Results-oriented

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60 WPM typing speed Excellent communication skills

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Employee training and development Event planner and coordinator

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Complaint Investigations Strong interpersonal skills

• Batch Record Auditor

W ORK H ISTORY

Legacy Pharmaceutical Packaging – Earth City, M O – 10/12 to 02/14

Training Coordinator, 0 3/2013 to 0 2/2014

• Schedule and present cGMPs (current Good Manufacturing Practices) to new Legacy and

contract/temporary staff.

• Administer assessments to new employees to ensure understanding.

• Manage electronic and hard-copy training records.

• Conducted training, data research and prepared reports for management

• Perform training audits to ensure knowledge/skill level of each staff member.

• Schedule company-wide training for newly revised controlled documents.

• Create additional training courses when required.

• Entered training data in database.

QA Specialist, 1 0/2012 to 0 3/2013- (Promoted to Training Coordinator, above)

• Management and performance in the work of customer complaints, batch record audits, and

training new auditors.

MasterCard-IPS – O 'Fallon, M O – 03/10 to 09/12

B usiness Assistant, 1 0/2011 to 0 9/2012

• Provided administrative support to executives and staff that included travel arrangements and

meeting logistics.

• Correspondence, ad-hoc projects, and confidential material.

• Prepared changes to user manuals for online viewing, forms, and staff documentation. The user

manuals and online help system were single-sourced using RoboHelp. Also used Arbortext, LiveCycle

Designer/Adobe Acrobat Professional, and RoboHelp.

• Submission of procurement requisitions, PO (purchase order) research and problem resolution

using Oracle.

• Managed new hire setup, staff placement, ordered software for special project teams, and organized

facility maintenance.

• Assisted with team building initiatives and overall support for maintenance of organizational

culture and employee morale.

• Frequently used word processing, spreadsheet, database, and presentation software.

S HERIE WHITE, p2

Business Assistant, 0 3/2010 to 0 9/2011 (Promoted to Business Assistant, above)

Setup of contract new hires in Human Resource database including purchase requisition creation.

• On-boarding contractor and direct hire staff.

• Maintenance of human resources paperwork.

• Assist with restructuring of new on-boarding process.

KV Pharmaceutical – St. Louis, MO – 10/2000 – 02/09

Customer Complaints Assistant, 0 3/2008 to 0 2/2009

• Initiate the investigations when consumers have issues with products

• Contact consumers, research and investigate the problems and issues that they present.

• Contact third-party vendors, manufacturing and packaging managers in an effort to investigate product

defects.

• Continue with follow-up until resolutions are obtained.

Documentation Control Assistant, 0 5/2003 to 0 3/2008 (Promoted to Customer Complaints

A ssistant, above)

• Managed documentation within the 21 CFR 210-211 regulations.

• Change Control approval process through cGMP requirements; creating, revising and working with

B atch Records, Standard Operating Procedures and Lab Operating Procedures, Finished Goods,

Micro and Raw Materials Test Methods.

• Effectively interface with all levels of management and staff personnel.

• Responsible for training of new personnel.

• Creation of training documentation.

Administrative Assistant to VP, QA 1 0/2000 to 0 4/2003 (Promoted to Documentation Control

A ssistant, above)

• Management and administration of confidential material including salary increases, bonuses, new hire

paperwork, confidential reports and communications to FDA and DEA.

• Effectively interface with all levels of management and staff personnel.

• Responsible for administrative support functions.

• Developed and maintained an alert system for upcoming deadlines on requests, audits, and events.

• Greeted visitors entering the office, determined the nature and purpose of visit and directed them to

the a ppropriate destination.

• Processed travel expenses for VP and his managers.

• Coordinated dealer visitations, company special events and other employee morale functions.

EDUCATION

Bachelor of Science : Business Management, 2012

University of Phoenix – GPA 3.78

• Member Delta Mu Delta, - University of Phoenix Lambda Sigma Chapter of the International Business

Honor Society, Delta Mu Delta

• Dale Carnegie Training Course certificate in communication, July 2002

References available upon request.

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