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Sales Customer Service

Location:
Middletown, MD, 21769
Posted:
May 03, 2014

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Resume:

Jonathan Harper

Marketing & Promotions Specialist

Middletown, MD

acdzbv@r.postjobfree.com - 804-***-****

• Practical experience in the 4P's of marketing (Product, Price, Promotion, Place)

• Self motivated and works well in a team environment

• Analytical thinker with aptitude to systematically solve problems in a timely manner

• Innovative thinker with the ability to think "outside the box"

• Effective communicator, with exceptional public speaking and presentation skills

• Working knowledge of Microsoft Office Suite (Microsoft Word, Power Point, Excel, & Access)

• Ability to build strong relationships

• Ability to learn technical information

• Office automation tools (MS Office etc) for proofreading, editing and formatting

WORK EXPERIENCE

Technical Recruiter

ALTA IT Services - Rockville, MD - September 2012 to February 2014

Identified, screened, and qualified candidates for IT positions

• Also reviewed, reformatted, and presented resumes to hiring managers.

• Sourced, screened, interviewed, and evaluated potential candidates for various IT and administrative

positions.

• Negotiated pay rates, salaries, and benefits with candidates/employees.

• Fostered long-term relationships with candidates.

• Participated in various job fairs and interacted with both vendors and potential candidates.

• Reviewed and gained technical understanding of job requirements.

• Reviewed applicants to verify if position requirements are met

• Provided resume formatting consultation for candidates, in order to ensure their resumes met client

expectations and requirements.

• Research new technologies and IT methodologies.

• Created detailed job descriptions.

• Followed up with candidates on a weekly basis.

Commercial Recruiter

Aerotek - Frederick, MD - March 2011 to August 2012

Coordinated, participated, and assisted in the organization of job fairs, charity events, and community

employment outreach, in an effort to build brand awareness.

• Developed recruiting strategies to identify qualified candidates.

• Determined and gained an understanding of clients'/customers' staffing requirements.

• Evaluated candidates' strengths compared with customers' requirements.

• Identified, selected, and recommended the best candidate for the client requirement.

• Responsible for verifying past employment and conducting reference checks for candidates/employees.

• Negotiated wage rates and other terms of employment with candidates.

• Maintained industry contacts to gain knowledge and obtained sales leads.

• Generated sales leads using a variety of methods (i.e. cold calling, reference checks, internet research,

market research, etc.

• Responsible for building relationships with clients in my territory.

• Mentored and developed junior recruiters on my team.

Lead Warehouse Associate

HHGregg - Frederick, MD - August 2010 to May 2011

Participated in initial store setup and played an intricate and vital role in store development.

• Improved warehouse organization and efficiency through proficient use of the electronic inventory

management system.

• Decreased shrinkage by 25%, leading to higher profit margins.

• Successfully trained new and current warehouse employees.

Assistant Branch Manager

The Hertz Corporation - Richmond, VA - December 2007 to March 2010

Supervised and trained 3 new hires in an effort to harness their full sales potential, resulting in my co-workers

receiving a bonus or being promoted.

• Aggressively marketed to current and potential corporate business accounts, resulting in approximately

$2800-$3500 in additional monthly revenue.

• Initiated, modified, monitored and closed out customer contracts on a daily basis.

• Analyzed daily accounting reports for both corporate and leisure accounts to ensure all accounts were up to

date and the reconciliation of all overdue accounts was completed.

• Effectively solved various customer issues on a daily basis, resulting in above average customer service

scores and achieved 100% account maintenance.

• Maintained and secured all documentation to ensure all requirements exceeded company standards to pass

an audit.

• Mentored 3 personnel to reach full potential, resulting in higher sales and lower risk, thus being promoted.

• Aggressively marketed corporate accounts increasing revenue by $2800-$3500/month.

• Achieved 100% accuracy of corporate and leisure accounts.

• Effectively resolved customer issues on a daily basis, resulting in above average customer service ratings.

• Maintained 100% of all secured documentation to exceed company standards and passed multiple audits

without discrepancies.

• Developed Strategic Plans to help the branch exceed corporate goals.

• Built successful relationships with corporate clients through awareness marketing.

• Effectively communicated, interacted and influenced our customers to ensure the highest level of customer

satisfaction.

Fundraising Committee Chairman

Fort Lee Alumni Chapter of Kappa Alpha Psi Fraternity, Inc - Fort Lee, VA - 2007 to 2010

Responsible for event planning and fundraising activities.

• Planned, coordinated, and executed special fundraising events to include site/location selection; proposal

development, negotiations with sponsors, and advertising.

• Mobilized committees to facilitate the planning of volunteer teams to ensure support for successful events.

• Attended budget and planning meetings to determine operating costs as well as to set fundraising goals.

• Established relationships with the various marketing/commercial sponsorships and frequently evaluated the

effectiveness of all fundraising activities.

Courtyard by Marriott RICAP, Assistant Sales Manager / Front Desk Manager on Duty

Fairfield Inn by Marriott Richmond - Chester, VA - April 2006 to December 2007

Chester, VA Apr 2006 - Dec 2007

Courtyard by Marriott RICAP, Assistant Sales Manager / Front Desk Manager on Duty

• Created an effective pricing strategy for group sales target market to achieve the B.E.P. (Break-Even Point)

• Exhibited exceptional promotional and sales skills by increasing weekly occupancy percentages.

• Developed quarterly and annual marketing plans which provided the company with benchmarks, milestones,

and action plans necessary to achieve increased sales.

• Organized and established a relationship-marketing campaign with churches, schools, and sporting

organizations, which resulted in increased build brand awareness within our local market.

• Developed pricing strategy and cross promotional marketing efforts for newly created travel packages which

enabled our company to establish alliances with local and national organizations.

• Developed a strategic marketing plan, consisting of milestones, pricing strategy and overall sales goals

• Organized and established a relationship-marketing campaign with local churches, schools, and sporting

organizations.

• Increased brand awareness within our local market.

• Developed pricing strategy and cross promotional marketing efforts for newly created travel packages.

• Established alliances with local and national organizations.

EDUCATION

B.S. in Marketing

Virginia State University

May 2006

LINKS

http://www.linkedin.com/pub/jonathan-t-harper/25/541/391



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