Customer Service Human Resources

Yesenia Rodríguez Feliciano

Vista al Horizonte *, Aguadilla Tel:787-***-**** E mail ****************@*****.***

Objective: To obtain a challenging leadership position that allows me the opportunity of applying creative

problem solving and lean management skills to achieve optimum utilizations of its resources.

E ducation:

(2011 2012) Master of Science Degree in Business Administration

Major: Human Resources Management

Inter American University of Puerto Rico, Aguadilla Campus

(2000 2005) Bachelor of Science Degree in Business Administration

Major: Hotel and Foodservice Management

Inter American University of Puerto Rico, Aguadilla Campus

Experience:

(2013 present) Villa Montana Beach Resort

Training Supervisor

Processed guest check in, and Check outs

Interview candidates for vacant positions

Training new employees

Schedule pilots reservations

(Present) Inter American University of Puerto Rico

Aguadilla, P.R

Professor of Marketing in the Hospitality Industry

Evaluate and award grades to students based on their assignments, creativity and level of

efforts put in classes.

Teach industry oriented concepts of marketing research and marketing tools to students by

giving real life examples of marketing.

(2012 2013) Concierge Agent

Royal Isabela, Isabela

Processed guest reservations, check in, and check outs

Transport, Escort guest & diners to the restaurant and the golf course

Arrange tours,Tee Times, Transportation to the airport

Provide assistance to the golf course employees

(2007 2009) Front Off ice Agent

Courtyard by Mar riott, Aguadilla

Welcomed and registered guest, assigned rooms

Processed guests’ credit card payments and approvals

Posted charges to guest’s folios and master accounts

Processed checkouts and settled guest accounts

Provide telephone services to guests, transferring calls and programming wake up calls

Provide concierge services to hotel guests

(2006 2007) Customer Service Representative

Choice Cable T V

Provide technical support by phone(troubleshooting)

Processed check payments

Marketing, upgrades, retention

Other Qualif ications

Languages: Spanish and English

Computers: Microsoft Word, Excel, Power Point, HAL/Qantel (Property Management, Nova Plus,

References Upon Requested

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