Customer Service Quality Assurance

LAMITA S. DAVIDSON

***** ******** **** ***** *******, TX 77429

361-***-**** acdzb3@r.postjobfree.com

Summary of Qualifications

• Team leader who motivates employees to achieve goals.

• Able to thrive in deadline oriented high pressure situations.

• Key strengths: communication, leadership and interpersonal skills; multi tasking and overall

resourcefulness.

Employment History

PAYMENT SPECIALIST Jan 2013 – Present

Ensures payments and adjustments are accurately recorded in the patients accounting system daily

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Performs data entry to edit patient accounts

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Posts payments to patient accounts from all insurance carriers

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Computer data entry and 10 key operation

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Ensures all batches are completed and accurate

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Responsible for posting for 20 sites

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INSURANCE VERIFICATION SPECIALIST August 2012 – September 2012

• Responsible for pre verification of patients to be seen for care.

• Ensures insurance coverage by telephone.

• Responsible for maintaining patient’s payment records.

U. S. NAVY OFFICE MANAGER/EXECUTIVE ASSISTANT/STAFF TRAINER 2008 2011

Managed 4 junior personnel with administrative support and customer service to more than 56,000 military

reservists around the world. Controlled quality assurance, and timeliness of administrative actions and process.

Maintained administrative files, and documents.

• Recognized as a moving force in the administration department, positively impacting daily operations and

influencing process improvements throughout.

• Served as direct assistant to top executives.

• Conducted specialized admin training for 65 staff personnel.

• Arranged conferences, travels, and accommodations for executive management, and maintained calendars

for staff.

• Flawlessly planned, scheduled and managed the Change of Command with dignitaries and other

distinguished military guests.

HUMAN RESOURCES/TRAINER 2005 2008

Demonstrated leadership and organizational, interpersonal, technical skills in a variety of challenging assignments

for the U.S. Navy. Consistently promoting a strong teamwork environment and achieved outstanding staff retention

(frequently 100%).

• Counseled and advised personnel on career selection, military requirements, school requirements and

financial advice.

• Coordinated training schedules for staff personnel.

• Taught 16 hour Navy Rights and Responsibility workshops. Topics covered included cultural differences,

language barriers, sexual harassment awareness, and changes in naval regulations.

Lamita S. Davidson

acdzb3@r.postjobfree.com

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Continued.

OFFICE MANAGER 2002 2005

Provided administrative support to 65 military officers. Ensured smooth daily operations of the administrative office

during monthly deployments. Supervised as many as 6 direct reports; trained 1 civilian staff personnel in all facets

of the administrative office. Administrative authority for military pay, budgets, travel arrangements, personnel

awards, communications and supplies.

• Maintained impeccable records and total accountability of the $ 2 million annual travel budget.

• Planned and executed the relocation of the administrative office.

• Identified and corrected travel claim discrepancies, resulting in thousands of dollars in cost saving and

dramatically improved quality assurance.

ADMINISTRATIVE CLERK/INSTRUCTOR 1991 2002

Provided customer service and administrative support to over 5,000 staff personnel at all levels. Operated office

equipment, computers, and software programs.

• Management front desk reception area, routing incoming calls, greeting visitors, distributing mail, and

performing various administrative tasks, including copying and faxing.

• Updated and maintained personnel records in database.

• Generated confidential correspondence and documents.

• Highly respected for ability to coach, teach, and mentor subordinates. Earned the trust of senior leadership

as well as peers and subordinates.

• Proven success in operations management training and administrative support.

PROFESSIONAL SUMMARY

Medical Assistant (Sep 2012 Mar 2013) Texas School of Business

Medical Coding and Billing (Nov 2011 Jun 2012) – Texas School of Business

Liberal Arts (A.A. Degree) – ST. Leo University 2012

SharePoint 2007 Power User Boot Camp – (2010)

Business & Communication Degree Coursework (3 credit hours) – Navy Leadership Course (2005)

Certification in Administration – Naval Technical Training Center, Meridian MS

Computer Skills: Expert level knowledge in Windows, Microsoft Office (Word, Excel, PowerPoint, Access,

Outlook) e mail, internet research, and scheduling calendar, Medi Soft, E Clinical, Mysis,

I KnowMed.

Secret Security Clearance – September 2007

American Red Cross – December 2011

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