Customer Service Sales
Resume:
Thomas E. Ward
Stone Mountain, Ga. 383
acdza9@r.postjobfree.com
478-***-**** personal number
912-***-**** alternate cell
Objective
A position that will give me the opportunity to help individuals, couples adolescents, and
families achieve their goals in life.
Education: Mercer University
Bachelor of Science, June 1999 Intern-Charter Medical Hospital
Master of Family Therapy, June 2003 Practicum- DFCS / Rivers Edge Behavioral
Employment History:
Clinical Social Worker 8/2013-present
Employer: WellCare
1000 Business Center Drive, Suite 50 Savannah, Ga. 31405
Coordinates the socioeconomic needs and service of selected member populations across the
continuum of illness. Provides support and/or intervention and assists members in understanding
the implications and complexities of their current medical situation and/or overall personal care.
May assumes a behavioral health leadership role within the interdisciplinary team to achieve
optimal clinical and resource outcomes. Works with the Case Management team to assess, plan,
implement, coordinate, monitor, and evaluate services and outcomes to maximize the health of
the Member.
Consultant Therapist 8/2013-present
Employer: Durden Consulting Services, LLC.
5910 GA Hwy 21 South Unit 6 Rincon, Ga. 31326
Applies a variety of therapeutic techniques and interventions to address problematic thoughts and
behaviors, including depression, suicidal impulses, addiction and substance abuse; stress,
problems with self-esteem and grief; assists clients with job and career concerns and educational
decisions; assist with issues related to mental and emotional health, family, parenting, marital or
other relationship problems. Interfaces with families, treatment team members, case management
resources and service providers as necessary to ensure effective delivery of service and progress
toward goals; provides behavioral intervention guidance and training. Also, I’m responsible for
extensive record maintenance up keep.
Administrator 12/5/11 to12/7/12
Employer: Georgia Therapy Associates, Inc.
109 Minis Ave, Garden City, GA 31408
Responsible for the overall operation of the Opioid Agonist Therapy Program and assume
responsibility for all the OATP employees which include practitioners, agents, or other persons
providing services to Georgia Therapy Associates.
The Program Administrator is responsible for the quality and effectiveness of patient care.
Accordingly, the Program Administrator is expected to draw upon his/her managerial and clinical
expertise to ensure that treatment if rendered in a professional manner.
Provide monthly verbal organizational status reports. Write organization’s comprehensive
Annual Report. Maintain Liaison with all federal, state, and municipal regulatory authorities’
standards through licensure, inspections, reports and patient record system. Maintain liaison, via
assigned personnel, with substance abuse treatment/provider coalitions.
Development and revision of organization’s budget, monitoring cash flow as compared to
budget, Security of funds, Maintenance and security of financial records, and Liaison with
landlord.
Coordinate the on-going activities of supervisory/management personnel through informal
weekly meetings and the formal structure of a weekly management meeting. Establish and
execute organizational policy for all departments with the support of supervisory staff.
Consultant Therapist 8/2010-1/2013
Employer: Access Mental Health, LLC.
6409 Abercorn St., Savannah, Ga.
Supervisor Mrs. Denise Salters, 912-***-****, may contact employer. . Applies a variety of
therapeutic techniques and interventions to address problematic thoughts and behaviors,
including depression, suicidal impulses, addiction and substance abuse; stress, problems with
self-esteem and grief; assists clients with job and career concerns and educational decisions;
assist with issues related to mental and emotional health, family, parenting, marital or other
relationship problems. Interfaces with families, treatment team members, case management
resources and service providers as necessary to ensure effective delivery of service and progress
toward goals; provides behavioral intervention guidance and training. Also, I’m responsible for
extensive record maintenance up keep.
Admission & Marking Director 4/2010-8/2010
Employer: Oceanside & Savannah Beach
77 Van Horne Ave, Tybee Island, GA 31328
Essential functions were census / Mix Management, Customer Service & Satisfaction, inquiry
management, external sales, lead-base marketing, sales & market plan analysis-development and
execution, community marketing, specialized healthcare industry expertise, admission process
paperwork & documentation, administrative tasks, and various other duties.
Admission & Marking Coordinator 11/09-04/10
Employer: Kindred Healthcare ( Savannah Specialty)
11800 Abercorn St., Savannah, Ga. 31419
Basic essential duties were census / Mix Management, customer service & satisfaction, inquiry
management, external sales, lead-base marketing, sales & market plan analysis-development and
execution, community marketing, specialized healthcare industry expertise, process admission
paperwork, pre-cert insurance for potential residents, check Medicaid / Medicare insurance days
and eligibility, administrative tasks, and other job duties.
Community Relations Representative 08/07-10/09
Employer: UHS-Pruitt
1626 Jeurgens Ct, Norcross, GA 30093
My duties were to market a state Programs which was managed by this company. Territory was
Macon and surrounding counties, Cordele and surrounding counties, Valdosta and surrounding
counties, Augusta and surrounding counties, Swainsboro and surrounding counties, and
Savannah and surrounding counties. My job was to present this program to the various
communities which I visited. This program was designed to help individuals who were Medicaid
SSI receive help with in-home based service to help them remain in their home and independents
in hopes of eliminating unnecessary ER visits, unnecessary doctor visits, and certainly prolong
the need to be placed in a skill nursing facility. I visited places such as, Department of Family
and Children Services, Housing Authorities, Senior Centers, Dialysis Centers, Hospitals, Health
Departments, Primary Care Physicians', Internal Medicine Physicians', and various other
businesses. I was also responsible for weekly reports, quarterly reports as well as maintaining a
census each month.
Resident Service Coordinator 08/2006-08/2007
Employer: Dempsey Apartment
523 Cherry St., Macon, Ga. 31201
My duties were to offer monthly required counseling sessions, assist residents in linking services
within the community, educational development, activity development, wellness development,
emergency preparedness development, neighborhood awareness development, substance abuse
development, alcohol and drug awareness development, marketing, developed monthly calendar,
and various other duties for 200 plus residents at this facility.
Consultant Therapist 03/2000 05/2008
Employer: Family First
523 Cherry St., Warner Robins, Ga. 31088
My duties were in home family counseling, parent aid, individual therapy, group therapy, couples
therapy, family assessment, home evaluation, drug screens, drug assessment, and many other
duties. This was a consultant position wherein I would take upon 8-10 case on part-time bases
helping mothers and their children who were appointed by the court to get in-home
counseling. Basically, they were assigned a case plan, and my counseling piece was just a portion
of what they had to accomplish before they completed their case plan. I had to submit soap notes
to the court systems documenting their progress in counseling.
Recruiter 9/2004 2/2005
Employer: Mentor Network
4977 Mt. Pleasant Church Rd., Macon, Ga. 31216
My duties were to develop and implement marketing and outreach strategies designed to attract
potential mentors. The recruiter maintains community visibility for mentors; I screen prospective
mentors and conducted information meetings for mentor candidates; I managed the application
and evaluation process for all prospective mentor. This included making detailed family
assessment, conducting initial and subsequent home evaluations, and collecting and maintaining
information required by both mentor and applicable licensing or accreditation bodies; I
coordinated and conducted the pre-service overview offered to mentors; I assist with all required
legal, licensing, and certification activities, and various other duties.
Intervention Specialist 4/2002 3/2003
Employer: Bibb Co. Board of Education-Communities In Schools Program
484 Mulberry St., Macon, Ga. 31201
My duties were to supervise four after-school programs which included student & staff; oversaw
the student success profile which included administering; develop interventions for individual
students based in results of survey; present group profiles and identify program’s needs,
formulate goals & interventions at organizational and community level; plan long & short-term
interventions for schools as well as individuals students; participate in advisory counsel
meetings, provide updates on progress made and needs of program, and various other duties.
Case Manager 03/2000 2/2002
Employer: Bibb Co. DFCS
456 Oglethorpe St., Macon, Ga. 31201
Managed 30 plus foster care cases, case management and case planning; assess, screen, and
counsel in a variety of program areas performing social services activities to enhance, meet, or
restore clients functioning capacity.
Human Service Technician 03/1991 05/1995
Employer: Central State Hospital
620 Broad St. Milledgeville, Ga. 31062
Supervised 30 plus client as well as manage 10 staff. My duties along with my staff was to
monitor assigned patients and maintain an awareness of each patient's activities during the entire
work shift, address death and dying, encouraged clients to participate in daily activities, educated
them on the importance of nutrition, educated them on the importance of socialization, educated
them on the importance of taking medications, and various other duties.
Reference upon Request
Contact this candidate