Customer Service Sales
Resume:
Rachael Charlton
acdz6l@r.postjobfree.com
NW Calgary, Alberta
Hospitality and Sales/Customer Service Professional
Profile
. A qualified Customer Service/ Sales professional seeking a position in
your company where 6 years of related customer focused experience in
Canada can be utilized.
Key Skills
. Over 6 years of direct sales inbound and outbound calling experience
. Provided optimum customer service management in an organization that
served 600+
. Highly developed computer skills (Microsoft Office Word, Excel,
Access, Outlook, PowerPoint and Electronic Mail)
. Excellent written and verbal communication skills
. Demonstrates motivation, independence, professionalism and initiative
. Successfully work independently as well as in a team environment.
. Sell air travel to internal and external guests, answer questions and
provide general information about travel.
. Effectively research and make decisions based on the information you
have available.
Education
Centennial College
Toronto, ON
Major: Hospitality and Tourism Administration Graduate
Father Leo J. Austin
Whitby, ON
O.S.S.D - Completed secondary school with honors
Work Experience
Jun. 2013- Current
Garda World YYC
Check Point/ Customer service Manager
Responsible for managing the screening operations in the airport
Customer Service operations related to passengers and baggage
. Managing the Screening Officers.
. Deal with all customer complaints and inquiries
. Provide a high standard of security and customer service to the
travelling public
. Manage the daily performance of the Screening Officers to achieve
compliance with Standard Operating Procedures
. Coach, mentor, motivate, Screening Officers on standard of performance
and professionalism
. Foster teamwork with screening personnel and all stakeholders
. Conduct performance reviews with Screening Officers
. Coordinate training as required
. Communicate daily briefings to the staff
. Complete all necessary checkpoint clerical duties or reports as
required
Nov. 2011 - May 2013 S-Trip!
Sales /Customer Service Representative (Northern Ontario Territory)/ Trip
Leader (Chaperone)
S-Trip! is North America's leading student travel company with more than 35
years of experience in student travel, youth tours and educational tours
www.s-trip.com/
. Contact high school, university and professional students in assigned
territory to organize student trips
. Visit schools on and off campus to meet with potential clients and market
trips and hand out promotional material
. Responsible for networking leads and closing sales
. Contact clients via phone
. Build and maintain strong relationships with clients
. Maintain record of new leads
. Meet sales deadlines requested by the Sales Managers
. Follow up on payments and outstanding inquiries from clients
. Answer questions and provide general information about travel with S-Trip
. Inbound and cold calling about product to seek potential clients
. Meet the students at the bus station or the airport for trip departure
. Travel with the students from departure until the end of the trip
. Help students check-in at the hotel and be the student's go-to person
throughout the entire trip
. Activities Coordinator for your group by meeting on a daily basis with
other staff
. Supervise and provide animation entertainment for day and evening
activities
May 2011 - Oct. 2011 Residence Inn
by Marriott
Night Audit Manager
. Greet, register, and assign rooms to guests; including issuing rooms
keys, ensuring that all guests sign a guest registration card and
provide a credit card or other method of payment.
. Answer, screen and forward phone calls, take messages and
schedule/change reservations.
. Answer inquiries pertaining to hotel services, registration of guests,
and shopping, dining, entertainment, and travel directions.
. Record guest comments/ complaints and refer guest to a manager as
necessary.
. Contact housekeeping or maintenance staff when guests report problems.
. Resolve guest issues quickly, efficiently, courteously and
professionally.
. Keep records of room availability and guests' accounts.
. Post charges, such as those for rooms, food, liquor, or telephone
calls, to ledgers manually or by using computers.
. Maintain room key control and supervise guest access to safe deposit
boxes.
. Verify banks and deposits each shift and follow all cash-handling and
credit policies.
. Responsible for the order and cleanliness of the front desk and
adjacent work areas.
. Complete front desk communication log daily.
July 2010 - May 2011
Kelsey's Restaurant Server/ Hostess/ Bartender
. Managed total dinning area for servers
. First point contact for all customers
. Managed merchandising and inventory
. Sales representative
. Provided amazing customer service
. Acknowledged for excellent customer service skills and sales skills
. Close Bar and specified nights
January 2010 - May 2010 Hilton Garden Inn
Sears Travel
Sales & Marketing Intern
Responsibilities:
. Created flyers, pamphlet, broachers and other selling tools to
intrigue customers
. Researched market conditions in local, regional, or national areas to
determine potential sales of a product or service
. Gathered information on competitors, prices, sales, and methods of
marketing and distribution.
. Gathered intensive knowledge of the hospitality and tourism field
Other Experience
Centennial College
2008
Information/ Customer Service Officer
References
Available upon request
Contact this candidate