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Quality Assurance Customer Service

Location:
Johnstown, PA
Posted:
May 05, 2014

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Resume:

Gregory N. Sheehan

*** ******** ****** *****, ** 15938 814-***-****

acdz2g@r.postjobfree.com

www.linkedin.com/pub/gregory-sheehan/60/414/3b4/

Electrical/Electronic Manufacturing Professional/Field Service Technician

Extensive experience in working in the manufacturing/production field and service industry from assembly to installation

Prepare estimates in calculating for labor hours and cost estimates on repairs, procurement, parts inventory management.

Supervised the production/assembly process of temporary employee's on projects and managed part-time employee.

Technical writing, Performed peer inspections of products for quality assurance/control to maintain manufacturing standards

EMPLOYMENT

Installation Technician – Gittings Security ( Worklink Staffing ) – Ebensburg, PA – December 2013 to January 2014

Installed hardwire and wireless security systems in commercial and residential buildings.

Serviced existing security systems to resolve customer concerns and issues.

Plan installations by surveying and evaluating location; identifying installation requirements; equipment needs and wiring plan.

Run and terminate Cat 5 and coax cables.

Wire AC/DC power for systems.

Programmed security panel to proper operation for application.

Enrolled customer accounts into the monitoring and dispatch center.

Trained customers to operate system through mobile and base system.

Networked systems for mobile access and control.

Low Voltage Electrician - Shroyer Electric/SMC (Zimmermann Staffing) - Altoona, PA- January 2013 to February 2013

Installed security and consumer electronics in residential and light commercial environments.

Tested and repaired electrical based equipment.

Tested wiring connections with multi-meters.

Installed electrical components to architectural and code specifications .

Wired 120VAC outlet power.

Performing preventative maintenance on Industrial factory electrical automation equipment.

Cable/cable tray, security camera and network communication installation.

Running cat 5 and cat 6 network wiring terminating at patch panel and wall jacks.

Assembling racks and mounting network devices to include power supplies, Ups, switch/router.

Bend conduit, Pull wire and wire industrial exhaust fans.

Electronic Technician - Compass Systems, Inc. - Johnstown, PA - October 2005 to April 2012

Soldered and reworked surface mount and through-hole parts onto PCB’s, Bread boarding circuits.

Inspected new parts coming in from vendors for quality assurance.

Assembled interface control boxes, LCD hand controllers, PTZ camera housings, mobile stations, handheld mapping device.

Wire, Solder & Test wide range of DC mobile circuits using multi-meter, oscilloscope, frequency generator and power supply.

Built, Tested, Wired, Soldered and Troubleshoot Engineers Electronic Designs for Proof of Concept/Prototype/First article.

Assembled cable harnesses and electronic components/PCB's and electro-mechanical assemblies, mock-ups and built test fixtures.

Using schematics integrated electronic components following engineer's specifications & application needs.

Technical writing work instructions for assembly procedures.

Promoted recommendation improvements for efficiency and enhancement of designs.

Peer Inspection of product quality in the manufacturing & assembly process.

Supervised the production/assembly process of temporary employee's to maintain manufacturing standards.

Calculating for labor hours and cost estimates on products manufactured and repaired.

Market Research/Product sourcing, Using Bill of Material procure hard to find parts, find substitute parts for obsolete or discontinued

items, alternate, replacement, OEM or COTS parts. Obtain samples/demo kits for evaluation and approval testing. Find vendors with

short lead-times, minimum quantity requirements at the best prices.

Permit Clerk/PM Inspector - Cambria-Somerset Council of Government - Windber, PA - July 2005 to September 2005

Issuing building permits and filing code violations with county magistrates.

Property maintenance inspections of residential homes and rental units.

Entered vendor/customer info into a permit database.

Called home owners on the responsibilities of cleaning up their property after a grievance was reported and investigated.

Assistant Surveyor - EADS Group ( Kelly Services ) - Somerset, PA - June 2004 to August 2004

Managed prism pole for Theodolite operator, measured distance between marking stakes.

Assembled and leveled prism tripods, clear pathways for survey lines and manage prism pole for the theodolite operator to plot.

Adhered flag tape on marking stakes, used metal detector to find control point spike, and pipe line in ground.

Setting boundaries & workspaces with county & customer maps, theodolite/total station & GPS.

Field Service Engineer - Coinstar, Inc - Bellevue, WA - August 1996 to August 2003

Maintained a company vehicle, computer, cell phone, pager and credit card as well as managed parts inventory for machines.

On-call nights and weekends, Trained store personnel on how to use and fix issues with machine.

Calibrated machines for accurate coin counting, updated software to computer.

Interviewed, hired, trained and managed weekend on call personnel.

Troubleshoot issues between Coinstar machine and store utilities.

Performing site surveys, installation and maintenance of Coinstar machines.

Servicing over 60 units for monetary reclamation and transportation.

Managed storage facility for money collection and liaison between armored car and Coinstar, Repaired broken bins.

Resolving Customer & Partner issues.

Assisted in local marketing and Personal Relations to promote Coinstar in the area.

Engineering Clerk - Rust Engineering ( IMC ) - Pittsburgh, PA - October 1994 to August 1996

In charge of managing and organizing filing room for engineering drawings.

Assembled and shipped design packages to be released for customer and contractor reviews.

*ACHIEVEMENTS*

-Established Coinstar presence in two territories in multiple states-

-Ranked top 5 out of 27 in district in performance for 6 years at Coinstar-

-Appointed to represent district at Coinstar annual meeting for field engineers-

-Represented Compass Systems in Yuma, AZ to support UAV/Drone program at (YPG) Yuma Proven Grounds-

-Created new confirmation date inspection form for Cambria-Somerset Council of Government-

-Established engineering file room system for Rust Engineering-

EDUCATION

ITT Technical Institute, Pittsburgh, PA

Associates, Specialized Electronics Engineering Technology

CERTIFICATIONS

Certified IPC Specialist:

IPC-A-610 - Acceptability of Electronic Assemblies

J-STD-001 - Requirements for Soldered Electrical and Electronic Assemblies

IPC/WHMA-A-620 - Requirements and Acceptance for Cable and Wire Harness Assemblies

Certificate in Business Management - Management Skills and Leadership Development Course

Certificate from ( PCCA ) Pennsylvania Construction Codes Academy for International Property Maintenance Code

“ Greg- Thanks very much for six years of service to Coinstar. Your dedication to building relationships and customer service is very

much valued and appreciated. Courage, Pride and Independence are great characteristics that drive great performance.

Best Regards,”

–David W. Cole, CEO Coinstar, Inc. ( 10/24/2002 )



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