Sales Customer Service
Resume:
Danielle Sosa
Parma, Ohio *4134
acdz1p@r.postjobfree.com
Summary
Dynamic and creative, military-trained professional offering more than ten
years of experience in Sales, Marketing and Customer Service. Educated in
Graphic Design and Communications and worked as a Photographer in the US
Navy with a focus on aerial missions. Recognized as a highly motivated self-
starter and a life-long learner, stimulated by attaining and exploiting
knowledge to reach goals.
Skills
Excellent communication skills with a commitment for client satisfaction.
Dedicated work ethic, dynamic interpersonal skills and team oriented.
Proven ability to motivate others, work independently and effectively with
all levels of an organization.
Experienced in account management, new business development, consultative
and solution selling, and networking and relationship building.
Experienced in marketing, advertising, sales and Internet research.
Experienced with all current sales and office management software,
Microsoft Office products, and graphic-based programs such as the Adobe
Creative Suite.
Strong experience with social media, i.e., LinkedIn, Facebook, Twitter,
Blogs
Employment History
January, 2013 - December, 2013
T-Mobile/ Wireless Universe
Parma, Ohio
Retail Sales and Communications Specialist
Responsible for store opening and closing, customer escalations, and making
decisions with the management team, responsible for selling products and
service plans; as well as soliciting new clients through marketing
strategies in which inspires repeat visits while working in challenging
environment with recurring monthly quotas that were projected and achieved.
Screening candidates and setting appointments to obtain new clients and
business accounts. Operated POS terminal, and ensured accurate cash
handling. Accountable for Cost Control, and maintaining inventory.
February, 2010 - October, 2010
Konica Minolta Business Solutions
Cleveland, Ohio
New Business Development Representative
Make outbound lead and follow up calls to potential and existing customers
by telephone and e-mail to qualify leads and set appointments. Overcome
technical and business objections of prospective customers. Prepared
reports of business activities. Enter new customer data and other sales
data into competitive database. Work with sales teams to keep account
activities and literature up to date. Assist with coordinating and
organizing marketing projects such as direct mail and team telemarketing
initiatives.
March, 2003 - July, 2006
PR Newswire
Cleveland, Ohio
Inside Account Manager and Client Service Representative
Sales of news distribution and financial compliance services to public
companies, private firms and public relations & investor relations
agencies. Responsible for prospecting, identifying opportunities and
building new business relationships and generating revenue by growing
existing accounts and acquiring new clients. Applied a concentration on
consultative outreach initiatives to clients via telephone, email and in-
person meetings. Responsible for effective and efficient resolution of
handling of all prospect and client inquires via telephone, e-mail, live
chat and those delegated by a manager. Inbound inquires are related to
billing issues, editorial issues, Q&A regarding the sending of a release,
data mastering (e.g., updating approved senders and general account data
maintenance), pricing questions, or sales support.
October, 2005 - March, 2006
Precision Marketing Group, Inc.
San Diego,
California
Marketing Communications Specialist
Developed and executed corporate brand and marketing communications to
increase customer acquisition, including print advertising and media
buying, sales collateral (brochures, case studies, testimonial packets, and
trade show exhibits), and Web site content. Analyzed market research to
recommend sales and marketing tools. Managed marketing events by promoting
awareness & implementing appropriate marketing strategies to
create/maintain relationships; provided marketing tools, supported sales,
trained staff & ran 'events'. Worked as a Promoter; followed instructions
to work as part of a team or independently, based upon client/staffing
needs & marketing objectives, where reliability, attitude & appearance were
key.
November, 2001 - December, 2005
United States Navy
San
Diego, California
Photographers' Mate Third Class
Photographed significant events, intelligence and aerial missions, naval
investigations, damaged equipment, accident, full service studio and
ceremonies/awards. Also performed digital imaging including digital
printing, graphic illustrations, file conversions, and CD Authoring.
Managed the flow of news and information for the Navy, the media, and the
public. Supervised the writing and delivery of press releases and reports
for the public and military, briefed military personnel before meeting with
the media, and scheduled and conducted interviews and news conferences.
Education
A.A., Applied Science, Graphic Communications and Design
2012 - Current
ITT Technical Institute
Warrensville
Heights, Ohio GPA: 3.5
H.S. Diploma
Valley Forge High School
Parma, Ohio
1996-2000
GPA: 3.0 - Cooperative Marketing and Management
Training/ Certifications
Basic Still Photography
Defense Information School
Ft. Meade,
Maryland January, 2002 - July, 2002
Instruction in theory and application of photographic fundamentals,
captioning, optics, light sources; camera operations for controlled and
uncontrolled photography, exposing, processing, and printing color images.
Electronic imaging with digital cameras, imaging and graphic software,
image transmission, archiving, and editing. Trained in theory and hands on
applications for documentation and communicating DoD themes and messages.
Training units include Photographic Fundamentals, Technical Imaging, Studio
Imaging, Combat Operational Photography, and Public Affairs.
Navy Basic Training
Naval Training Center
Great
Lakes, Illinois
November, 2001- January, 2002
Trained in general military and Navy protocols, first aid, personal health
and safety, basic swimming, fire fighting, shipboard damage control,
seamanship, and water survival skills
Accomplishments/ Highlights
PR Newswire Top Client Service Person of the Year-2006
PR Newswire Presidents' Club Attendee 2007
President of PR Newswire's Fun Committee-Attend meetings to plan and
organize upcoming bureau social events to maintain and improve company
moral
Member of PR Newswire's Cleveland Safety Committee-Attend meetings to plan
and analyze safety issues
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