Customer Service Sales Representative
Resume:
Bridgette Crawford
Customer Care Representative / Call Center Representative
Norcross, GA
acdz04@r.postjobfree.com
Bridgette S. Crawford
Norcross, Ga.30071
acdz04@r.postjobfree.com
Customer Service / Call Center Representative
12/13 MACY'S Duluth, Ga.
Presently Clinique Beauty Advisor
6/12 BELKS Duluth, Ga.
8/13 Clinique Counter Manager
* Set and achieved personal sales goals while supporting the goals of the team
* Upselling products
*Greeted customers in a timely, professional and engaging manner
* Provided honest and confident feedback to customers regarding products
* Build lasting relationships with customers by contacting them to follow up on purchases, suggest new products
and invite them to upcoming events
* Consistently sleeked new trend and product knowledge to act as an expert for the customer
* Opened new Belks accounts as a means of building customer relationships
* Performed daily department maintenance tasks including stock work, re-merchandising, display, price
markdowns, merchandise transfers and light cleaning.
4/11 BPG HOME WARRANTY SERVICES Alpharetta, GA.
3/12 Customer Care Representative
* High volume Inbound / Outbound Call Center
* Processed Home Warranty orders into WMS
* Conferred with the customers, sales agents, & real estate by phone in order to provide information about
product and new services.
* Enter service /claims request
* Multi phone lines
* Dual Monitor
* Take and schedule appointments.
* Daily calls 80-100 (Personal Quota)
* Payment Processing
* Experience in SAP
* Contract hire only
* Excel, Power Point, Word
12/09 HR BLOCK CALL CENTER Suwanee, GA.
05/2010 Customer Care Representative
* High volume Inbound/Outbound Call Center Environment
* Completed contract forms, prepared change of address records etc.
* Conferred with the customers/ by phone in order to provide information about product /promotions and new
services.
* Take and schedule appointments.
* Daily inbound calls 150-200
* Seasonal only.
03/2007 SERV-GROUP CUSTOMER CENTER Norcross, GA.
11/2010 Customer Service Representative
* Checked to ensure that appropriate changes were made to resolve customer's problems.
* Requisitions and information from invoice and prepared currently new invoices.
* Respond to inquires and to notify them of their upcoming Appointments.
* Keep records of customer’s interactions, recording details of comments and complaint's.
* Daily calls 100-300
* High volume Inbound Call Center Environment.
* Permanent hire.
04/2001 INTERNATIONAL READERS LEAGUE Norcross, GA.
06/2004 Customer Sales Representative
*Upselling products
* Collections
* Contacting new clients by phone "Cold calling" to provide information of our up coming promotions.
* Resolved customer's services and billing Complaints by performing activities such as adjusting bills,
cancellations or collecting outstanding accounts.
* Responsible for any personal call quotas.
* Trained new employees if needed.
* High volume Outbound Call Center
* Permanent hire
Education..
ROP TECHNICAL SCHOOL Camarillo, CA
CNA CERTIFICATION 1989
VENTURA COLLEGE Ventura, CA
ASSOCIATES DEGREE 1991
Word, Excel, Windows, Internet Explorer
Excellent written and verbal communication skills, with an eye for detail.
Extremely productive in a high volume, high stress, environment.
Self starter with a can do attitude.
Bridgette Crawford
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