Customer Service Sales Representative

MISTY LATHAM

**** ****** ****** *** *******, Texas 78247 210

-

831

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**** acdyz0@r.postjobfree.com

EDUCATION

ST. PHILLIPS

Degree Completion December 2014

Radiology Technician

GPR 3.8

COLLEGE OF HEALTH CARE PROFESSIONAL Graduation May 2011

License

d LMRT

GPR: 4.0

TEXAS DEPARTMENT OF INSURANCE

All Lines Adjuster

SUMMARY

Goal

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driven and management

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minded professional with exten

sive experience in leadership, management and business.

Highly competent in all areas of training, development and change implementation. Enjoys creating and growing

relationships with employees, customers and colleagues. Well organized and trained to be s

uccessful in any industry. Able

to negotiate to ultimately satisfy the need of the business. Proven to thrive in a hard

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working, fast

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paced and exciting

professional setting. Able to multi

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task and be successful under pressure while working alone or among

st a team.

EXPERIENCE

Dr. Phillips Chiropractic, San Antonio, Texas

November 2010

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May 2011

Radiology Technician Internship

. Fast paced office: Answer phones, check in and out patients, billing and posting payments.

. Perform X

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Rays and developed films for the doctor.

. Copied medical records for attoney s office.

. Crossed t

rain in physical therapy: set up patients for therapy.

USAA, San Antonio, Texas

February 2003

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October 2006

Bank Service Specialist

. Handle the customer queries, concerns, relationships and overall satisfaction with the product

. High volume call center: taking applications for USAA credit card members.

. QA with 95% or higher.

. Worked on extra projects

with team or alone: Team Lead

Humana, San Antonio, Texas

July 2001

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February 2003

Outbound Direct Marketing Sales Representative

. Top priority o

f customer satisfaction, controlling accounts and keeping professional relationships with client

. Business to Business professional marketing and sales for a Fortune 500 company

. Provide best customer services and customer experience while working hard to ge

t the customer exactly what they

required

. Office and field interviews of potential candidates followed by completing and extensive training program

. Orchestrated business and marketing strategy meetings, as well as plan, develop and coordinate events and

pr

omotional campaigns

. Responsible for out of state and local business trips

TSR,San Antonio,Texas

September 1996

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October 2001

Reservation

s/Supervisor

High volume call center environment handling American Airlines reservations.

Managed a full team of 25, motivate employees to achieve personal goals and quotas .

Manage HR functions in the areas of staffing and training.

Ensure workflow effici

encies, customer service excellence and quality assurance .

Contact this candidate