Sales Customer Service
Resume:
Kanhai Raval
Calgary, AB, T2A 2R9
E-mail: acdyy5@r.postjobfree.com
Cell #: 647-***-****
Career Objective
To gain efficiency in sales and service industry by trying different branches of the service
industry. Apply the experience and knowledge of dealing with clients and co-workers to
maximize results and achieve expertise in people management skills.
Education Credentials
Business Management Finance & Banking April 2013
Lambton College Toronto, Ontario
Bachelor of Commerce (3 years) April 2011
New L.J College of Commerce (Gujarat University) Gujarat, India
EMPLOYMENT HISTORY
Credit Service Associate May 2013 – April 2014
CIBC Credit Card Services Toronto, Ontario
Efficiently managed around 85 to 100 clients requests’ a day
Competently managed and achieved the dynamic business requirements
Micromanaged different aspects like time, quality, accuracy, sales & services so as
to maximize efficiency
Provided high sales numbers that were achieved through years of experience in
the service industry
Explained the complexity of credit in eloquent but simple way that satisfied the
clients concerns
Adapted to the vibrant atmosphere as and when required to achieve business and
personal goals
Trained 15 employees for the necessary selling and up selling aspects of the
business
Above all tried to achieve what I do best in dealings with clients, be it sales or
service, the wow experience that every client deserves and wants
Insurance Sales Associate January 2013 – May 2013
Gemma Communications (TD Insurance) Toronto, Ontario
Professionally handling 250 calls/day
Expertly explaining customers’ regarding 3 different types of insurance
Achieved customer trust and loyal through eloquent skills
Achieved sales target through personal motivation and managerial guidance
Provided overwhelming customer service experience through polite tone and
pleasant personality
Attentively listened to customer queries and build rapport through answering
questions effectively
Helped providing a satisfying customer experience which is one of the vital image
of the brand
Financial Services Sales Representative June 2012 – November 2012
SDI Marketing Toronto, Ontario
Direct marketing and sales for CIBC Master Card
Proficiently explained and marketed the Master Card
Successfully handled customers’ issues and built rapport
Trained 10 other sales reps under my supervision
Profoundly dealt with customers and answered queries effectively
One of the top sales rep for the company
Displayed keen interest in customers’ concerns and came up with logical and
reasonable solutions
Gained customer confidence by displaying professionalism and knowledge of
product
Proactively reported daily sales and managed the count of supplies need to carry
on daily work
Inventively and creatively dealt with a wide and diversified group of customers’
Telecom Sales Executive and Virtual Assistant August 2010- July 2011
I call India Limited/Ascendum KPS Gujarat, INDIA
Contacted customers for Verizon, Bell Canada, Century Link and Cablevision
Effectively handled telecom sales and up-grading
Efficiently acted as a supervisor and trainer to a team of 25 people
Harmoniously worked in teams of 15-20 employees
Provided virtual assistance with AskSunday
Proven research ability by using various search engines
Selected as the best employee of the firm till date and have been awarded with
many awards like Fresh Face Of the firm, Extra Mile Award, & Star of the month
Summary of Key Skills
Personal and Communication Skills
• Possess excellent communication skills, reading, writing and communicating in
English, Gujarati, and Hindi
• Have a constant thirst to know more and learn new things to enhance my
efficiency
• Possess excellent people management skills which are necessary in the sales and
service industry
• Capability of handling customer questions and handling them effectively through
knowledge obtained from education and experience
• Have experience in dealing with a diversified customer base
• Can communicate easily with people which helps in building rapport
• I believe that there is no alternative to perseverance & hard work, and thus I am
able to lead and train necessary team members to maximize results
• Have team management skills, have trained and led a team of sales agents
• Willingness and the ability to learn and teach
• Can effectively market a product, service or a firm
• Possess the ability to motivate or convince someone at my will
• Capable to work in teams or as an individual
• Good at multitasking
• Constant thirst to prove myself and to become better at things that I do best
• Good understanding of marketing through social media and direct marketing,
technology savvy and able to combine that with human effort to reduce waste and
increase productivity
Computer Skills
• Microsoft Office 2010
• Operating System – Windows vista, Windows 7, Windows XP, MAC.
• Free search engines research work
Contact this candidate