Contact Information

Nichelle Liggins Address: ***6 Adams Avenue, Maple

Heights, Ohio 44137

Phone : 614-***-****

E-mail : acdyws@r.postjobfree.com

Career Summary

Customer service professional with proven experience in call center environments dealing effectively with

varied groups of people in faced paced environments. Diverse background in biomedical engineering,

training, data analysis and building customer relationships. Recognized for strong analytical and problem

solving skills with attention to detail and accuracy.

Education

Bachelor in Biomedical Engineering Technology

Devry University, Columbus, Ohio

Work Experience

February 2011 - December 2013

Ben Venue Labs, Bedford, OH

Sterile Filling Technician

• Responsible for the set-up and cleaning of equipment and machines in sterile rooms as well as

the cleaning of sterile rooms aseptically including Grade A and Grade B areas

• Effectively performed running of machines to complete filling of glass vials with sterile drug

• Handled the transfer of products, components, and equipment within the CNC areas

• Completed SOPs and critical documentation in controlled documents such as batch records and

log books with a consistent focus on compliance

• Earned promotion after one year of service due to top performance ratings

• Responsible for training and development of new and existing employees

• Initiated cross-training in order to assist in other factories

OSU Medical Center, Columbus, OH January 2010- February, 2010

Clinical Engineering Intern

• Performed preventative maintenance on medical equipment

• Participated in board meetings involving new clinical engineering projects

• Shadowed employees responsible for research projects concerning new medical devices

JP Morgan Chase, Columbus, OH May 2006 - February 2011

Overdraft Collector

• Efficiently communicated with customers in order to assist with arranging convenient payment

methods

• Exceeded monthly department goal achieving top performer status

• Resolved customer inquiries and concerns resulting in increased customer satisfaction

• Coached and trained new employees on existing procedures

• Coordinated team building activities creating cohesiveness in order to exceed team goals

Teleperformance USA, Columbus, OH August 2005 - April 2006

Technical Support Analyst

• Assisted customers with troubleshooting DSL issues using accurate data analysis

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