Customer Service Manager
Resume:
Kenneth Rivera
Beaufort, SC **902
*******.********@*****.***
OBJECTIVE:
To obtain a challenging position at your reputable organization that will utilize both my educational
background and professional experience to contribute to the organization growth
QUALIFICATIONS:
• Served over 6 years honorable military service in the United States Army in both S-4
security Administration and warehouse supply fields
• Served as an officer in the Beaufort County detention center as correctional law
enforcement officer
• Accumulated over five years in the custodial management field managing six schools K-
1 to K12, managing fifty employee’s for the Beaufort County School district custodial
services
• Performed duties in the customer service and hospitality and Customer Service fields
• Speak, read and write Spanish served as interpreter for Beaufort County Court system.
(Registered with the SC centralized list of interpreters)
GCA Services Group Inc – (Beaufort, SC) Custodial Account Manager June 2007 – April 2014
• Responsible for planning, organizing and implementing work schedules and computing
work hours
• Ensure all employee adheres to all HIPAA Guidelines
• Perform routine inspections of assigned work area ensuring cleanliness and adherence to
safety procedures
• Conduct training with custodial staff in the use of equipment and hazardous chemicals
• Submitted recommendations to management for painting, repairs, relocation of equipment
• Perform annual performance evaluations on employees
• Communicate effectively with school staff concerning issues, complaints and follow up in a
timely manner.
• Order and maintained supplies
• Interview and asses potential employees
COUNTY DETENTION CENTER – (Beaufort, SC) Correctional Officer Aug 2002 – June 2007
• Responsible for securing and monitoring inmates on a daily basis
• Patrol all areas for evidence of forbidden activities and infractions of rules
• Uses verbal and listening skills to determine potential inmate problems, such as suicide
risk, intoxications, drug usage, assaultive behavior
• Perform investigations, generated reports and implemented proper disciplinary procedures,
• Writes narrative reports describing incidents that have occurred,, such as confidential
reports, incident and disciplinary reports
• Transports inmates outside the facility, to and from court attorney interviews, medical
screenings, work sites
• Assist nursing staff in accessing behavior and administering of medication to inmates as
deemed necessary
• Respond to all emergencies, incidents and render first aid when necessary
Wyndham El Conquistador Resort - (Fajardo, PR) Front Desk Agent Sept 1998 – July 2002
• Register guests in and out of the resort
• Maintain guest account up to date, posting and securing payments for all incidentals and
charges incurred
• Answer guest’s questions and inquiries concerning facilities and resort activities
• Address guest complaints and resolved issues in a timely manner
• Perform cash, credit card and voucher transactions
• Create reservations and secure payment
MIDWEST EXPRESS AIRLINES- (MILWAUKEE, WI Customer Service Representative May 1996
Sept 1996 – Aug 1998
• Communicates with customers by telephone and Emails to furnish information
regarding fares, schedules, routings and availability
• Loading/towing and unloading mail/cargo/baggage from conveyor belts, carts, trucks
and aircraft to include towing of aircraft and de-icing functions.
• Maintained adequate recordings of daily activities to ensure safety and an exceptional
commitment to maintaining a high quality of standard
EDUCATION:
• High School GED Diploma obtained in San Juan Puerto Rico 1983
• United States Army (Material Storage & Handling Specialist
• Primary Leadership Development Coarse (Ft Hood, TX)
• Texas Vocational Institute (Basic Computer Skill Training) TX 1984
• Correctional Officer Academy 1 (Columbia, SC)
References Upon Request :
Relocation NY 5/14
Contact this candidate